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Hotel HD Natales

3.0 star property
Enjoy the free WiFi at this 3-star Natales hotel

Choose dates to view prices

Photo gallery for Hotel HD Natales

Outdoor rock climbing
Front of property - evening/night
Restaurant
Lobby
Doble vista mar | In-room safe, blackout drapes, free WiFi, bed sheets

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

Map
Kilometro 4.5, Ruta 9N, Puerto Bories, Natales, Magallanes, 6160000
  • Costanera
    ‪5 min drive‬
  • Puerto Natales Casino
    ‪6 min drive‬
  • Plaza de Armas
    ‪6 min drive‬
  • Puerto Natales (PNT-Teniente J. Gallardo)
    ‪6 min drive‬

Room options

View all photos for Doble vista mar

Doble vista mar | In-room safe, blackout drapes, free WiFi, bed sheets

Doble vista mar

9.0 out of 10
Wonderful
(2 reviews)
  • 97 sq ft
  • Beach view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Matrimonial

Matrimonial | In-room safe, blackout drapes, free WiFi, bed sheets

Matrimonial

  • 96 sq ft
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Doble V. Campo

Doble V. Campo | In-room safe, blackout drapes, free WiFi, bed sheets

Doble V. Campo

  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room

View from room

Twin Room

  • 97 sq ft
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room

Standard Triple Room | In-room safe, blackout drapes, free WiFi, bed sheets

Standard Triple Room

  • 269 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Double Room, 1 King Bed

Standard Double Room, 1 King Bed | In-room safe, blackout drapes, free WiFi, bed sheets

Standard Double Room, 1 King Bed

  • 215 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Puerto Natales

Close to airport.Within 3 miles (5 km) of this Natales hotel, you'll find Última Esperanza Fjord and Costanera. Cueva del Milodon and Mirador Cerro Dorotea are also within 3 miles (5 km).

What's nearby

  • Mirador Cerro Dorotea - 5 min drive - 2.8 miles
  • Costanera - 5 min drive - 3.0 miles
  • Cueva del Milodon - 6 min drive - 3.2 miles
  • Puerto Natales Casino - 6 min drive - 3.4 miles
  • Plaza de Armas - 6 min drive - 3.4 miles

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 6 min drive

Restaurants

  • ‪Pizzeria Mesita Grande - ‬6 min drive
  • ‪Asador Patagónico - ‬6 min drive
  • ‪La Disquería Natales - ‬6 min drive
  • ‪Pizzeria Napoli - ‬6 min drive
  • ‪Cafe Kau - ‬5 min drive

About this property

Hotel HD Natales

Enjoy the free WiFi at this 3-star Natales hotel
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 108 square feet (10 square meters) and includes conference space. An area shuttle within 4.5 km and a roundtrip airport shuttle are available for a fee. A library, a terrace, and barbecue grills are also featured at Hotel HD Natales.

This 3-star Natales hotel is smoke free.

  • 1 building
  • 41 guestrooms or units
  • 3 levels
  • 108 sq ft of conference space
  • 10 sq m of conference space
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel HD Natales offers 41 accommodations with safes and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include shower/tub combinations and complimentary toiletries. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • Laundry facilities
  • Playground

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 4.5 km

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Hiking/biking trails
  • Library
  • Playground
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • No elevator
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

More

  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children 1 year old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash.

We should mention

  • Up to 10 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Cisne Cuello Negro Puerto Natales
Hotel Cisne Cuello Negro
Cisne Cuello Negro Puerto Natales
Cisne Cuello Negro
Hotel HD Natales Puerto Natales
HD Natales Puerto Natales
HD Natales
Hotel Cisne de Cuello Negro
Hotel HD Natales Hotel
Hotel HD Natales Natales
Hotel HD Natales Hotel Natales

Frequently asked questions

How close is Hotel HD Natales to the airport?

Hotel HD Natales is 3.2 mi (6-min drive) away from the Puerto Natales (PNT-Teniente J. Gallardo) airport, the closest popular airport to the property.

Does Hotel HD Natales have an airport shuttle?

Hotel HD Natales offers an airport shuttle.

Does Hotel HD Natales offer free breakfast?

Hotel HD Natales does not offer free breakfast.

Is there a casino at Hotel HD Natales?

No, there is no casino at this hotel, but Puerto Natales Casino (6-min drive) is nearby.

What time is check-in at Hotel HD Natales?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Hotel HD Natales?

Free parking is not available at this hotel.

Does Hotel HD Natales have a pool?

Hotel HD Natales does not have a pool.

Does Hotel HD Natales have a restaurant?

Yes, there is a restaurant on site.

Does Hotel HD Natales have a spa?

There are no spa services available at this hotel.

How close is Hotel HD Natales to downtown Natales?

Hotel HD Natales is 3.2 mi away from Puerto Natales.

Hotel HD Natales Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 24 out of 65 reviews
Rating 8 - Good. 29 out of 65 reviews
Rating 6 - Okay. 11 out of 65 reviews
Rating 4 - Poor. 1 out of 65 reviews
Rating 2 - Terrible. 0 out of 65 reviews

8.4/10

Cleanliness

9.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Erhan

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Xiaoguang

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed staying at this hotel
Stayed 3 nights in Feb 2025

10/10 Excellent

FRANCISCO XAVIER TORRES

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good deal!
Stayed 1 night in Dec 2024

10/10 Excellent

Younan

Traveled with group
Liked: Cleanliness, staff & service, amenities
Very bright and spacious room although the furniture and floor have worn out
Stayed 1 night in Jan 2025

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great The staff exceeded expectations Everyone went out of the way to be helpful Great place to stay
Stayed 3 nights in Dec 2024

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely helpful. Made us feel at home!
Stayed 2 nights in Jan 2025

10/10 Excellent

Abril

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place to stay! I love the views and the service was amazing!
Stayed 3 nights in Jan 2025

10/10 Excellent

kannan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here while doing doing trips to Torres Del Paine. About 4 km from the town. Had a rental car. So was convenient to travel. Beautiful, quiet location. The people running the place were amazing, helping you with every need. The restaurant, though had limited options, was good and very flexible with timings. Felt like leaving home at the end of my stay !!
Stayed 5 nights in Dec 2024

10/10 Excellent

Anitha

Stayed 3 nights in Dec 2024

10/10 Excellent

Yingnan

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly
Stayed 1 night in Dec 2024

8/10 Good

Fely

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was a nice family run establishment with a charming host. It was a bit outside of town but was an easy Uber into town. Breakfast was great.
Stayed 4 nights in Nov 2024

8/10 Good

Yosh, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Yosh, Los Angeles

Liked: Cleanliness, staff & service
They were very nice, I enjoyed my time there
Stayed 1 night in Nov 2024

10/10 Excellent

Barbara, miami

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff at the hotel were very friendly and helpful. Water service was interrupted one of the nights which was a great inconvenience after a long day to not be able to shower or even flush the toilet. The hotel is far from downtown and since is technically a different town taxis charge extra to/from this location. The view from the hotel Is beautiful but it isn’t a nice area to walk around.
Stayed 2 nights in Mar 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and staff were friendly and helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

Beautiful location and really friendly and helpful staff. Would definitely recommend for any stay!
Stayed 1 night in Feb 2024

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, room comfort

Quaint hotel with wonderful staff

The staff at this hotel was exceptional. Very kind. Very helpful. It’s an older hotel that could use some improvements. The beds were comfortable. We ate breakfast buffet and dinner. Both were good. Beautiful location. View of the Magellan channel. 5 minutes from airport. 20 minutes from town.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. As advertised. Could use a gym.
Stayed 7 nights in Nov 2019

6/10 Okay

Raquel

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff is very kind Dinner was ok It is far from downtown
Stayed 1 night in Feb 2019

6/10 Okay

Raquel

Traveled with group, Traveled with partner
Liked: Staff & service
The kindnes of all fue staff! Although the location is not the best, it is easy to take a cab downtown It is very interesting to visit the hotel and museum located walking distance
Stayed 1 night in Feb 2019

10/10 Excellent

Julio, Port St Lucie, Florida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great experience, above all the most and more outstanding was the people working in the Hotel. They were excellent, caring and they treat me like a family. I was greatly impressed by the food service as well, great breakfast and when I arrived late from my tours they were always willing to serve me a hot meal even after hours as there are not many options to eat out in that area. They help me in giving me directions how to get around as I never been there before. I travel alone and all the help the gave me it was great to make my trip more enjoyable and less stressful. Thanks for everything !!
Stayed 4 nights in Feb 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice food and service. Old musty rooms
Stayed 2 nights in Dec 2018

8/10 Good

bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were given an upgraded corner room at check in. We had to leave after a few hours due to Aerolenias Argentinas strike so we did not stay over night. The hotel seemed peacefull and clean and the lady assisting us was fantastic.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Great location to stop before going to the Torres del Paine, also can be used for daily trip (1.5 hrs). Staff was awesome and recommended local trekking to Lake Sophie to warm up.
Stayed 2 nights in Nov 2018

8/10 Good

Alan, California

Liked: Staff & service, room comfort

Decent base in Puerto Natales

Hotel is located in a quiet area somewhat outside the main town but reasonably close by off the main Route 9. Rooms and facilities are adequate though a bit dated. Nice buffet breakfast provided in the morning. The staff was very friendly and helpful.
Stayed 3 nights in Dec 2017