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JW Marriott Hotel Nairobi

4.5 star property
4.5-star luxury hotel near Nairobi National Museum, connected to a shopping center

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Photo gallery for JW Marriott Hotel Nairobi

Property amenity
Creator video - submitted by Bee Mehmel
Lobby
Executive Room, 1 Bedroom, City View | Premium bedding, down comforters, memory foam beds, minibar
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Chiromo Lane, Westlands, Nairobi, 800
  • Place, University of Nairobi
    ‪8 min walk‬
  • Place, Nairobi National Museum
    ‪8 min walk‬
  • Place, Sarit Centre
    ‪17 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪21 min drive‬

Room options

View all photos for Club Room, 1 King Bed, City View

Premium bedding, down comforters, memory foam beds, minibar

Club Room, 1 King Bed, City View

  • 560 sq ft
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Executive Room, 1 Bedroom, City View

Executive Room, 1 Bedroom, City View | Premium bedding, down comforters, memory foam beds, minibar

Executive Room, 1 Bedroom, City View

  • 1087 sq ft
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, down comforters, memory foam beds, minibar

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Junior Room, 1 Bedroom, City View

Premium bedding, down comforters, memory foam beds, minibar

Junior Room, 1 Bedroom, City View

  • 743 sq ft
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Apartment, 1 Bedroom, City View

Apartment, 1 Bedroom, City View | Premium bedding, down comforters, memory foam beds, minibar

Apartment, 1 Bedroom, City View

  • 829 sq ft
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Apartment, 2 Bedrooms, City View

Apartment, 2 Bedrooms, City View | Premium bedding, down comforters, memory foam beds, minibar

Apartment, 2 Bedrooms, City View

  • 1216 sq ft
  • Sleeps 3
  • 2 Double Beds
  • City view

View all photos for Apartment, 3 Bedrooms, City View

Apartment, 3 Bedrooms, City View | Premium bedding, down comforters, memory foam beds, minibar

Apartment, 3 Bedrooms, City View

  • 2110 sq ft
  • Sleeps 4
  • 3 Double Beds
  • City view

View all photos for Club Room, 2 Double Beds, City View

Premium bedding, down comforters, memory foam beds, minibar

Club Room, 2 Double Beds, City View

  • 409 sq ft
  • Sleeps 2
  • 2 Double Beds
  • City view

View all photos for Standard Room, 2 Double Beds

Premium bedding, down comforters, memory foam beds, minibar

Standard Room, 2 Double Beds

  • 409 sq ft
  • Sleeps 2
  • 2 Double Beds
  • City view

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About the neighborhood

Nairobi

Westlands stay.With a stay at this Westlands hotel, you'll be within half a mile (1 km) of Nairobi National Museum and 2 miles (3 km) of Sarit Centre. Westgate Shopping Mall and National Archives are also within 3 miles (5 km).

What's nearby

  • University of Nairobi - 8 min walk - 0.5 miles
  • Nairobi National Museum - 8 min walk - 0.5 miles
  • Kenya National Theatre - 15 min walk - 0.8 miles
  • Sarit Centre - 17 min walk - 0.9 miles
  • Westgate Shopping Mall - 3 min drive - 1.2 miles

Getting around

  • Syokimau Station - 27 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 29 min drive

Restaurants

  • ‪YUNION KE - ‬3 min walk
  • ‪Cavalli @ The Manor - ‬6 min walk
  • ‪Myna - ‬4 min walk
  • ‪Milan Kenya - ‬5 min walk
  • ‪Mr. Pang - ‬3 min walk

About this property

JW Marriott Hotel Nairobi

4.5-star luxury hotel near Nairobi National Museum, connected to a shopping center
JW Marriott Hotel Nairobi offers its guests a full-service spa, an outdoor pool, and a sauna. There are 4 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

Event space at this hotel measures 18299 square feet (1700 square meters) and includes a conference center. A 24-hour fitness center, a rooftop terrace, and spa services are also featured at the luxury JW Marriott Hotel Nairobi. Valet parking is free.

Smoking is allowed in designated areas at this 4.5-star Nairobi hotel.

  • 366 guestrooms or units
  • 4 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 18299 sq ft of conference space
  • 1700 sq m of conference space
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • Bar by the pool
JW Marriott Hotel Nairobi offers 366 air-conditioned accommodations with minibars and complimentary bottled water. Memory foam beds feature down comforters and premium bedding. A pillow menu is available. Business-friendly amenities include desks, desk chairs, and phones. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. A nightly turndown service is provided and housekeeping is offered on request. Amenities available on request include hypo-allergenic bedding. Cribs/infant beds (complimentary) are also available.
Spa by JW has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; USD 5,400 for adults and USD 2,700 for children
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Things to do

  • 24-hour gym
  • Art gallery
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping mall
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Elevator (50 inch wide door)
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JW Marriott Hotel Nairobi

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 5400 for adults and USD 2700 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: M-Pesa
This property uses solar energy
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, cash, mobile payments, and M-Pesa. This property uses solar energy. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Jw Marriott Nairobi Nairobi
Jw Marriott Hotel Nairobi Hotel
Jw Marriott Hotel Nairobi Nairobi
Jw Marriott Hotel Nairobi Hotel Nairobi

Frequently asked questions

How close is JW Marriott Hotel Nairobi to the airport?

JW Marriott Hotel Nairobi is 4.3 mi (17-min drive) away from the Nairobi (WIL-Wilson) airport, the closest popular airport to the property.

Does JW Marriott Hotel Nairobi have an airport shuttle?

Airport shuttle services are not available at JW Marriott Hotel Nairobi.

Does JW Marriott Hotel Nairobi offer free breakfast?

Free breakfast isn’t provided at JW Marriott Hotel Nairobi, but buffet breakfast is offered for a fee of USD 5400 for adults and USD 2700 for children. It's available on weekdays from 6:30 AM to 10:30 AM and weekends from 6:30 AM to 11:00 AM.

Is there a casino at JW Marriott Hotel Nairobi?

No, there is no casino at this hotel, but Lucky 8 Casino (7-min drive) is nearby.

What time is check-in at JW Marriott Hotel Nairobi?

Check-in begins at 3:00 PM.

Is there free parking at JW Marriott Hotel Nairobi?

This hotel offers free valet parking.

Does JW Marriott Hotel Nairobi have a pool?

JW Marriott Hotel Nairobi features an outdoor pool. Guests can enjoy pool access from 6:00 AM to 10:00 PM.

Does JW Marriott Hotel Nairobi have a restaurant?

There are 4 onsite restaurants, offering options like international cuisine and light fare.

Does JW Marriott Hotel Nairobi have a spa?

Pamper yourself with a day at Spa by JW, where you can enjoy body scrubs, reflexology, and facials.

How close is JW Marriott Hotel Nairobi to downtown Nairobi?

JW Marriott Hotel Nairobi is 1.8 mi away from Nairobi.

JW Marriott Hotel Nairobi Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 88 out of 100 reviews
Rating 8 - Good. 6 out of 100 reviews
Rating 6 - Okay. 4 out of 100 reviews
Rating 4 - Poor. 1 out of 100 reviews
Rating 2 - Terrible. 1 out of 100 reviews

10/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

hamada

Stayed 3 nights in Oct 2025

10/10 Excellent

Tamika

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff: The staff was amazing! So much so I contacted the front office manager Simone Mwangi and sung the praises of the following outstanding people: - Agatha Francis ( front desk agent) -Kevin ( front desk agent) -Cleophas- server Matrade- Spa -Massi greeters at the entrance -All the staff on the Executive Lounge! The property is well maintained and love the pool & spa
Stayed 7 nights in Oct 2025

10/10 Excellent

Mark

Stayed 2 nights in Oct 2025

4/10 Poor

Victor

Stayed 5 nights in Sep 2025

10/10 Excellent

Jakub

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All perfect
Stayed 3 nights in Sep 2025

2/10 Terrible

Robert

Stayed 4 nights in Sep 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful in all areas (gym, spa, restaurants, reception) and the bed was very comfy.
Stayed 1 night in Sep 2025

10/10 Excellent

Sara-Lee, West Hempstead

Stayed 2 nights in Aug 2025

10/10 Excellent

Jamal Eddine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 2 nights in Aug 2025

10/10 Excellent

oya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Aug 2025

10/10 Excellent

Nikeisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

erika

Stayed 1 night in Jun 2025

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, great for business
Stayed 5 nights in Jun 2025

10/10 Excellent

DennIs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I travel a lot… Spend a lot of time in hotels all around the world… And this is one of the nicest places I’ve ever stayed. Courteous& & attentive staff and an impeccably clean & beautifully arranged layout throughout the hotel. And the breakfast… Not to be missed.!!
Stayed 1 night in Jun 2025

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A truly elegant and beautiful hotel complete w/ numerous amenities, and a staff that is poised to help w/ any reasonable request.
Nairobi skyline from the Marriott
Pool side view
Chicken BLT from the hotel lobby restaurant
Burger meal from the hotel lobby restaurant
Stayed 3 nights in Jun 2025

10/10 Excellent

castro

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Good hotel. Rooms, service, location is excellent
Stayed 1 night in Jun 2025

10/10 Excellent

Amit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with great service! Staff is very friendly and helpful.
Stayed 3 nights in May 2025

10/10 Excellent

Stefan

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Denise

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From getting out the vehicle to departing the staff was exceptional. Food was of very high standard. Well done Marriot.
Stayed 2 nights in May 2025

10/10 Excellent

Tony

Stayed 1 night in May 2025

10/10 Excellent

Barry, London

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are first rate - from valets to George at the concierge desk - friendly and efficient!
Stayed 1 night in May 2025

10/10 Excellent

Umar

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great experience
Stayed 2 nights in May 2025

10/10 Excellent

Mark

Stayed 4 nights in Apr 2025

10/10 Excellent

Lakenya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel
Stayed 1 night in Jan 2025