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Quality Inn Mystic - Groton

2.5-star property
48 Whitehall Ave, Mystic, CT 1-855-201-7819
3.3 out of 5
See all 41 travelocity Reviews

"The bed and pillows were worn. The bed mattress was old as my husband slept on the bed spring. My side of the king bed was the opposite with a raise ... " More

By a verified traveler on Mon 28 Nov 2022

Points Of Interest

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Hotel Description

Mystic guestrooms with free WiFi

Close to the beach

You'll find Cornerstone Playhouse and Olde Mistick Village within a 15-minute walk of this Mystic hotel. Mystic Aquarium and Institute for Exploration and Hartford Healthcare Mystic Health Center are also within 2 miles (3 km).

Free perks

This hotel features a 24-hour gym and a seasonal outdoor pool. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$56* Per night/room Feb 5 - Feb 6

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Quality Inn Mystic - Groton ratings based on 41 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Quality Inn Mystic - Groton

Everyone (14) Couples (11) Family (16)
3 out of 5
The bed and pillows were worn. The bed mattress was old as my husband slept on the bed spring. My side of the king bed was the opposite with a raised lump. The pillows were lumpy.

Posted by on Nov 28, 2022

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3 out of 5
The staff was very nice and accommodating but the hotel itself needs work. It had a very musty smell and you can tell the air was not clean. Also during breakfast, they kept running out of items and it took a long time to replenish (milk, forks, syrup, etc)

Posted by , from Jersey City on Nov 14, 2022

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Comment from Hotel Management

Nov 18, 2022 by c

Thanks for the feedback

2 out of 5
Great location. Convenient to shops, Mystic and casinos. Towel rack hanging off the wall. Toilet seat was chewed by a dog. Hallway smelled like dog urine.

Posted by on Nov 13, 2022

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Comment from Hotel Management

Nov 18, 2022 by cw

Thanks for the feedback.

5 out of 5
Quiet clean great for price

Posted by on Nov 5, 2022

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Comment from Hotel Management

Nov 5, 2022 by cw

Thank you for your feedback! Hope to see you again in the future!Hotel Management

1 out of 5
The first room we were given was infested with bed bugs. We were given a different room which did not appear to be infested. The walls were so thin we heard all our neighbors. Very noisy refrigerator, tried unplugging but the freezer started thawing & dripping water. So we had to leave it plugged in. Did not have a good nights sleep. Ac/ heater did not work. Not clean. Not a good experience, will not stay at a Quality Inn again.

Posted by on Sep 25, 2022

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Comment from Hotel Management

Sep 28, 2022 by HM

Thank you for the feedback. We hope to make your stay more enjoyable next time you stay with us! Have a wonderful day!

4 out of 5
Nothing unique. Under remodeling. Grass needs to be cut pool needs cleaning and rugs at entrance needs replacing and or cleaned

Posted by on Sep 12, 2022

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Comment from Hotel Management

Sep 17, 2022 by CW

Thank you for taking the time to provide feedback for your recent stay at the Quality Inn Mystic, CT. On behalf of the entire staff, we deeply apologize your stay was not up to expectations. Your concerns become our concerns. We hope you consider staying with us in the future.Kind regards,Carolynn WrightFDMQuality Inn by Choice Hotels

5 out of 5

Posted by , from NORTH STONINGTON on Jul 25, 2022

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5 out of 5
There was a complementary breakfast that was not advertised but A pleasant surprise. The room itself was pretty clean . There was a refrigerator and microwave in the room but the refrigerator did not seem to be cold. There was a temperature adjustment on the back of the refrigerator which appeared to be turned all the way down and I turned it up but after 10 hours It’s still appear to be room temp. There was an icemaker in the hallway and I just used that along with the cooler I had in my car to keep my perishables cold.Hallways and stairways were not in the best of condition. Rugs have multiple stains on them throughout the facility . Abandoned Breakfast plates were left by the stairways and hallways. Outside around the building there were old sneakers, trash and abandoned card access keys sitting on the ground. Staff was very friendly and had me checked in and out in quick time. I was only looking for a comfortable place to stay that was close to Foxwoods resort and this place served the purpose just fine at a very reasonable price.

Posted by on Feb 20, 2022

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2 out of 5
Front desk staff was very pleasant. However when we got to our room the smell was absolutely horrible. I immediately requested a new room and was granted one quickly. This room was much better than the first and didn't smell like mold. However the bathroom of my no smoking room stunk of smoke. I will definitely not be coming back again.

Posted by on Feb 11, 2022

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4 out of 5
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Posted by on Nov 14, 2021

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About the Quality Inn Mystic - Groton

Location 48 Whitehall Ave, Mystic, CT 06355

Renovations + Closures

The following facilities are closed on Thursday:

  • Outdoor pool

Property Features

Quality Inn Mystic - Groton offers its guests a 24-hour fitness center and a seasonal outdoor pool. A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. Free breakfast is served on weekdays. A library, a terrace, and tour/ticket assistance are also featured at the business-friendly Quality Inn Mystic - Groton. Self parking is free. Smoking is allowed in designated areas at this Mystic hotel.

  • 1 building
  • 120 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Mystic Station (3.3 km / 2.1 mi)
  • Parking: Free self parking

Room Amenities

Quality Inn Mystic - Groton offers 120 air-conditioned accommodations with safes and complimentary newspapers. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. LCD televisions come with premium cable channels and pay movies. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Bathrooms are partially open
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 11:30 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 11:30 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per pet, per night, plus a deposit of USD 100 per stay
  • Maximum 2 per room (weight limit: 50 lbs per pet)

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; masks are required in public areas. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Children stay free - maximum age 18
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 25 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Hotel Mystic
  • Comfort Inn Mystic
  • Mystic Comfort Inn
  • Comfort Hotel Mystic
  • Comfort Inn Mystic Ct
  • Quality Inn Mystic
  • Quality Mystic
  • Quality Inn Mystic Groton
  • Quality Mystic Groton Mystic
  • Quality Inn Mystic - Groton Hotel
  • Quality Inn Mystic - Groton Mystic
  • Quality Inn Mystic - Groton Hotel Mystic

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8 AM to 8 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.