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"I like: - Public area is very good. - Many and good facility for customers. - A lot of sensitizing alcohol bottles everywhere for customer protection ... " More

By a verified traveler on Sat 20 Nov 2021

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Hotel Description

3-star hotel near Mountain View Center for the Performing Arts

City center stay

Your stay at this Old Mountain View hotel places you within 2 miles (3 km) of Mountain View Center for the Performing Arts and El Camino Hospital. Also, Computer History Museum is within 3 miles (5 km) and Shoreline Amphitheatre is within 6 miles (10 km).

Free perks

A gym, free self parking, and laundry facilities are featured at this hotel. Guests will appreciate free perks like continental breakfast and WiFi in public areas. A 24-hour business center, a terrace, and dry cleaning are also on offer.

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$129* Per night/room Aug 11 - Aug 12

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Vue ratings based on 7 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Vue

Everyone (4) Couples (2) Family (2)
2 out of 5
This place had surprisingly good reviews, but I found it the cost misaligned with the type of hotel it was. First the carpet was stained and burnt up. Next they gave us, two adult guests, one small container of body wash…to use as hand soap AND shower with. The bathroom sink didn’t drain properly, so we had our spit and toothpaste floating around. Now the front desk guy did double as maintenance and he did come up to service the sink, but we were told we had to simply swirl the water around the drain to get it to go down. The best, however, was the homeless guy in the breakfast room/lobby chilling with his shoes off and his feet propped up on the table. My girlfriend couldn’t get back into the property with her key but the homeless guy was in no prob. All in all I found the price about two times too much for this place. It wasn’t uninhabitable but it was more a dump than the reviews here indicate.

Posted by on Nov 27, 2021

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Comment from Hotel Management

Nov 27, 2021 by Miguel Mendoza (GM)

Thank you for your feedback, and we apologies for the inconvenience on your recent stay. We are very sorry for the carpet and the sink in your room. I will talk to front desk regarding the homeless man, he shouldn't be inside the Hotel at all. Thank you and have a great day.

3 out of 5
I like: - Public area is very good. - Many and good facility for customers. - A lot of sensitizing alcohol bottles everywhere for customer protection against COVID-19. I do not Like: I found that the pillow covers, bed sheet and cover were not changed used by the last customer.

Posted by , from Folsom on Nov 20, 2021

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Comment from Hotel Management

Nov 22, 2021 by Miguel Mendoza (GM)

Good morning and thank you for the feedback. We apologies for the confusion, but we do change all the bedding every time a guest check-out. We are sorry for the inconvenience you experience on your recent stay with us. I will talk to Housekeeping to double check, but we are sure we do change the bedding and clean the room in every check-out. Thank you and have a great day.

1 out of 5

Posted by on Apr 19, 2021

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Comment from Hotel Management

May 3, 2021 by Hotel Management

Please accept our apologies that your stay did not meet your expectations. Feel free to share additional details on how we can improve for the future.

3 out of 5
The hotel has advertised wired internet services. None in room 215. The floorboards were squeaky. A few minor spots on the walls. Television remote was missing. Automated self check-in didn't take my passport identification. Many amenities were only available through a secondary application via smart phones. Maids attempted to enter my room 1 hour before checkout time. Desk lamp was a hassle to turn on. Front desk staff was competent and helpful. Got my check-in, television remote, some information about the new application and corporate. Clean sheets and bathrooms, hot water, spacious for 1-2 people. Even has a small balcony to stand on. Desk and lounge chair. Can easily separate work from leisure reading from sleep. Several small fast food places within walking distance, more for runners/joggers. Pillows were above average. Alarm clock light was dimmed.

Posted by on Apr 5, 2021

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Comment from Hotel Management

Apr 5, 2021 by Hotel Management

Thank you for your review and please accept our sincerest apologies for the obstacles your experienced during your stay. We are thrilled our staff was able to correct your concerns. We will use your review to continue to improve our property and we are thrilled to hear that you enjoyed many aspects of your stay. Please visit us again soon.

2 out of 5
We started our trip by finding a used red lace thong in our closet, upon bringing this to the front desk we were given a new room. In the new room wood was peeling off the cabinets, and there was a strange red substance on the ceiling in spots as well as in the hallway. The remote in our new room did not work so we were given the “master” remote which only controlled the volume, we had to change the TV by hand each time (talk about a throwback)! Three times our keys had to be reset because they deactivated and when we returned we could not enter our room until we got new keys.

Posted by on Apr 5, 2021

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Comment from Hotel Management

Apr 5, 2021 by Hotel Management

Thank you for your review and please accept our sincerest apologies that your stay did not meet your expectations or the expectations we set for ourselves. We will review the details of your stay with our team in order to make the necessary improvements. If you find yourself in the area in the future, we hope to have another chance to exceed your expectations.

5 out of 5

Posted by on May 19, 2019

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Comment from Hotel Management

May 21, 2019 by Stassja

Thank you for your feedback, we appreciate your review and hope you've enjoyed your stay! :)

5 out of 5

Nice quiet hotel on El Camino Real

Helpful, attentive and friendly staff. We enjoyed hot or cold (our choice) complimentary breakfasts over our 10 day stay. The location was perfect, easy access to freeways, downtown and Castro Street. Plenty of free parking. Quiet, clean place with good manager on site.

Posted by , from F., Pittsburgh, PA on Dec 31, 2016

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Comment from Hotel Management

Jan 4, 2017 by Hotel Vue

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

Property Features

Public spaces have free WiFi. There's an onsite 24-hour business center. Free breakfast is available daily. A fitness center, a terrace, and multilingual staff are also featured at Hotel Vue. Self parking is free. This 3-star Mountain View hotel is smoke free.

  • 1 building
  • 57 guestrooms or units
  • 3 levels
  • Built in 1984
  • Continental breakfast (free)
  • Charging station for electric cars
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Mountain View Station (2.1 km / 1.3 mi)
  • Parking: Free self parking

Room Amenities

Hotel Vue offers 57 air-conditioned accommodations with iPod docking stations and coffee/tea makers. Beds feature pillowtop mattresses. 37-inch flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • Pillowtop beds
  • IPod dock
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free continental breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Vue
  • Hotel Lodge Mountain View
  • Vue Hotel
  • Vue Mountain View
  • Hotel Vue Mountain View
  • Hotel Vue Hotel
  • Hotel Vue Mountain View
  • Hotel Vue Hotel Mountain View
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.