2/10 Terrible
avita
Traveled with family and small children, Traveled with group
Jan 24, 2024
Our stay at Aloha took an unfortunate turn when we used an openly accessible outdoor power point to slow charge and top up our EV’s battery overnight. There are multiple outdoor power points attached to the guest laundry and it was not indicated in any way that they were not to be used by guests. Early the next morning the host Nicola unplugged our charger, left it on the ground and brushed it aside with her foot while taking photos of our car (all recorded by the Tesla’s sentry mode cameras). We were then awoken by her loud knocking on the door and confronted with accusations of theft and illegal activity related to electricity usage, coupled with threats of eviction.
Moreover, the host charged our friend's credit card $100 without prior notice, assuming the car belonged to them (the $100 was only refunded after she realised the car belonged to us) and failing to assess the actual electricity consumption. This unprofessional behaviour, lack of transparency, plus her condescending attitude left us questioning the overall service at Aloha.
The host's comparison of our Tesla charging to providing guests with a free tank of petrol highlighted a fundamental misunderstanding of electric vehicle charging costs. Such an experience ruined the rest of our trip in Mt Gambier, as we had a constant fear that she would follow through with her threat of eviction by forcibly removing our belongings from the apartment.
avita
Stayed 3 nights in Jan 2024