2/10 Terrible
Ramy
Traveled with partner
Jan 6, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
READ BEFORE YOU BOOK! First check in. Odd not very warm greeting no “congrats on your honeymoon” nothing of the short. Guy walked us to our room showed us were to enter the room key to turn on the lights and AC then left. Room was dirty with dirty linens, stained towels. A giant cockroach crawling around and what I assume was a gecko’s poop on my pillow. Spider’s webs in every corner. Tiny bugs everywhere. I get it I am on an island but the reason for so many bugs was clearly from not cleaning and the half an inch gap in the sliding glass window that needs replacement. We paid for the beach and waterfront room. There was local teens playing music and swimming in front of our room daily. Literally right in front of us on the hotel grounds. The hotel did nothing to vacate these teens. I am all about kids having fun, but it seriously killed the vibes and provided no privacy at all.
The hub caps were stolen on our rental car... When I went to the front desk to inform them the guy smiled and shrugged his shoulders and said sorry. Period. No, I am so sorry let me get the manager blah blah blah. Just sorry bye. It was very very hot the week we stayed. You can only cool the room with the room key. I requested an additional room key so that the room wasn’t a completed furnace when we got back from outing, but the manager said no to this request. Please Please do yourself a favor and book somewhere else. I have so many more things but only allowed 1500 characters!
Ramy
Stayed 6 nights in Dec 2023