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New Palm Tree Hotel

3.0 star property
3-star Colonial hotel near Holy Ghost Cathedral

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Photo gallery for New Palm Tree Hotel

Courtyard
Business center
Reception
View from room
2 restaurants, lunch served

Reviews

6.0 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services

Explore the area

View in a map
Nkrumah Road (old Fort Jesus road), Mombasa Old Town, Mombasa, 80100
  • Place, Holy Ghost Cathedral
    ‪3 min walk‬
  • Place, Fort Jesus
    ‪15 min walk‬
  • Place, Mombasa Island
    ‪18 min walk‬
  • Airport, Mombasa (MBA-Moi Intl.)
    ‪13 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, WiFi (free)

Standard Double Room

  • City view
  • 65 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Twin Room

Building design

Twin Room

  • City view
  • 65 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Triple Room

Triple Room | In-room safe, desk, WiFi (free)

Triple Room

  • City view
  • 86 sq ft
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Deluxe Quadruple Room, Multiple Beds, Non Smoking, Terrace

In-room safe, desk, WiFi (free)

Deluxe Quadruple Room, Multiple Beds, Non Smoking, Terrace

  • Sea view
  • 484 sq ft
  • Sleeps 5
  • 1 King Bed and 3 Twin Beds
  • Free WiFi

About the neighborhood

Mombasa

Heart of Mombasa.Within a 15-minute walk of the hotel, you'll find Holy Ghost Cathedral and Fort Jesus. Shree Cutch Satsang Swaminarayan Temple and Leven House are also within 2 miles (3 km).

What's nearby

  • Holy Ghost Cathedral - 3 min walk - 0.2 miles
  • Sikh Temple - 15 min walk - 0.8 miles
  • Shree Cutch Satsang Swaminarayan Temple - 15 min walk - 0.8 miles
  • Fort Jesus - 15 min walk - 0.8 miles
  • Mombasa Island - 18 min walk - 1.0 mile

Getting around

  • Mombasa (MBA-Moi Intl.) - 24 min drive

Restaurants

  • ‪Mackinon Market (Markiti) - ‬11 min walk
  • ‪Qaffee Point - ‬6 min walk
  • ‪Pizza Inn - ‬11 min walk
  • ‪Pizza Inn-Haile Selassie - ‬9 min walk
  • ‪Blue Room Restaurant and Ice Cream Parlour - ‬7 min walk

About this property

New Palm Tree Hotel

3-star Colonial hotel near Holy Ghost Cathedral
There are 2 restaurants on site, along with a coffee shop/café. Free breakfast is served daily. A business center and a meeting room are available. An airport shuttle (available 24 hours) is available for a fee. A rooftop terrace, tour/ticket assistance, and a picnic area are also featured at the business-friendly New Palm Tree Hotel. Self parking is free.

This Colonial Mombasa hotel is smoke free.

  • 1 building
  • 30 guestrooms or units
  • 2 levels
  • 2 dining venues
  • Built in 1954
  • Cooked-to-order breakfast (free)
  • Terrace on the roof
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • No smoking on site
  • 1 conference room
New Palm Tree Hotel offers 30 air-conditioned accommodations with safes and ceiling fans. This Mombasa hotel provides complimentary wireless Internet access. Bathrooms include showers. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 9:00 AM
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 21-inch TV

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: 4 AM
Express check-in available

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at New Palm Tree Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: KES 1500 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

New Palm Hotel
New Palm Tree
New Palm Tree Hotel
New Palm Tree Hotel Mombasa
New Palm Tree Mombasa
New Palm Tree Hotel Hotel
New Palm Tree Hotel Mombasa
New Palm Tree Hotel Hotel Mombasa

Frequently asked questions

How close is New Palm Tree Hotel to the airport?

New Palm Tree Hotel is 6.6 mi (24-min drive) away from the Mombasa (MBA-Moi Intl.) airport, the closest popular airport to the property.

Does New Palm Tree Hotel have an airport shuttle?

New Palm Tree Hotel offers an airport shuttle 24 hours a day, for a charge of KES 1500 per vehicle, one way.

How close is New Palm Tree Hotel to the beach?

This hotel is 7.5 mi (35-min drive) from Bamburi Beach and 6 mi (26-min drive) from Nyali Beach. Don't forget your sunscreen!

Does New Palm Tree Hotel offer free breakfast?

New Palm Tree Hotel offers free cooked-to-order breakfast every day from 7:00 AM to 9:00 AM.

Is there a casino at New Palm Tree Hotel?

No, there is no casino at this hotel.

What time is check-in at New Palm Tree Hotel?

Check-in start time: noon; Check-in end time: 4 AM.

Is there free parking at New Palm Tree Hotel?

This hotel offers free self parking.

Does New Palm Tree Hotel have a pool?

New Palm Tree Hotel does not have a pool.

Does New Palm Tree Hotel have a restaurant?

New Palm Tree Hotel is home to Kitobero Cafe, which features African cuisine.

Does New Palm Tree Hotel have a spa?

There are no spa services available at this hotel.

How close is New Palm Tree Hotel to downtown Mombasa?

New Palm Tree Hotel is 2.4 mi away from Mombasa.

New Palm Tree Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 7 out of 87 reviews
Rating 8 - Good. 21 out of 87 reviews
Rating 6 - Okay. 29 out of 87 reviews
Rating 4 - Poor. 21 out of 87 reviews
Rating 2 - Terrible. 9 out of 87 reviews

6.0/10

Cleanliness

6.8/10

Staff & service

5.2/10

Property conditions & facilities

Reviews

Verified review

4/10 Poor

MAY

Disliked: Cleanliness

to girls from Norwegian

The hotel was not clean. Wifi was bad
Stayed 1 night in Oct 2018
Verified review

2/10 Terrible

Hassan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

AWFUL AWFUL

The hotel overbooked and so told us that they didn't have a reservation for us after a long and exhausting journey. Luckily, we found a better hotel near by. AVOID THIS HOTEL.
Stayed 3 nights in Aug 2018
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Lieu practique

Lieu practique pour une visite en ville pas plus Accueil ok Bataille mostique garantie
Stayed 1 night in Aug 2018
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Steve's review

We were very happy with the location of the hotel from where one can order a Uber or a Tuk Tuk for transport. Supermarkets and shops are within reasonable walking distance. The staff were available to clean the room every day and the room itself was nice an spacious with an ensuite shower room. There were two tables, two chairs as well as a refridgerator and a television. It was nice to have breakfast included which consisted of an omelette, bread,butter, jam, tea coffee, juice etc.
Stayed 7 nights in Jul 2018
Verified review

10/10 Excellent

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Nice staffs, very good stie, but not good facilitties
Stayed 1 night in Jul 2018
Verified review

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Looks good from outside, bedding was nice and chrisp but mosquito net small would not fit on the bed also holes in the nets that place needs major overhaul, lots of noise in the room from traffic outside
Stayed 2 nights in Jun 2018
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort

good location, fair price, nice terrace

We stayed two nights in separate periods. Once in double and once in triple. The double room faces the roof terrace (internal court) and was quite pleasing. The triple room (room 20) was next to the kitchen and the smell and noise were very disturbing. Overall cleanliness could be definitely improved, and we had both times to ask for towels.
Stayed 1 night in Apr 2018
Verified review

4/10 Poor

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth the effort.

This place is an absolute hoax, I highly recommend you never stay here unless you love to share your room with cockroaches. Also don't expect your complaints to be addressed and should you find yourself having to check out and requesting your refund, you are given less than 15 mins to vacate as if you were an unruly guest. Kindly delete this place from your database.
Verified review

4/10 Poor

P&D

Disliked: Property conditions & facilities, room comfort

No AC

Room was too hot to sleep, unit set at 16c and blew cool at best, fan did not help. Breakfast was ok. Location was central to old town and fort.
Stayed 2 nights in Mar 2018
Verified review

8/10 Good

Mariuza

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Great place for the money.

Joyce , the cleaning lady went out of the way and showed me the supermarket after work. She was always smiling and helping. B
Stayed 1 night in Feb 2018
Verified review

2/10 Terrible

q

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty, smelly, unpleasent

Almost vomited from the smells. Photos on web of hotel misrepresent how dirty, dingy and disgusting this hotel is. After sleepless night I checked out without compensation. Creepy hotel with zero amenities. Most unpleasant shower and room decor. No internet, no beer sold as it’s Muslim halal hotel. Disgusting hotel
Stayed 2 nights in Jan 2018
Verified review

4/10 Poor

Jan

Disliked: Cleanliness, property conditions & facilities, room comfort

Vergammelter Zustand.

Das Zimmer hat schon sicher bessere Zeiten erlebt. Heruntergekommenes Mobiliar im Zimmer und vor dem Zimmer auf der Gemeinschaft Terrasse, Bad ekelhaft mit vielen Rostflecken und Ausbesserungen. Einrichtung beschädigt. Insgesamt ein erbärmlicher Zustand, nachdem auch das Frühstück spartanisch ausfiel.
Stayed 1 night in Dec 2017
Verified review

8/10 Good

Lode

Liked: Cleanliness, staff & service, room comfort

Uitstekend!

Alles hangt f van wat je verwacht. Geen grote luxe hier maar een eenvoudig maar net en vriendelijk hotel met fijn dakterras en patio. dicht bij de oude stad en vriendeljk personeel! Kon niet beter.
Stayed 1 night in Dec 2017
Verified review

10/10 Excellent

Hillary kipkirui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I enjoyed the food most..

it was a good experience being my first visit to mombasa. The staff were very hospitable. The breakfast was good. Though you need to do something about the news..it require New matreses please!
Stayed 2 nights in Dec 2017
Verified review

6/10 Okay

Kamilla

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Man får hvad man betaler for

Til prisen er det udemærket, men det er bare en sted man kan sove og få et bad ikke et sted man kan bruge tid på at sidde og slappe af. Morgenmaden er okay.
Stayed 4 nights in Nov 2017
Verified review

4/10 Poor

BrigitteFeuerstein@freenet.de

Disliked: Property conditions & facilities, room comfort
Frühstück war sehr gut
Stayed 2 nights in Nov 2017
Verified review

8/10 Good

clément

Liked: Staff & service
nice hostel but quite dirty. The rooms are OK-ish but I got an electric shock in the shower because of the electric heater system. The wifi didnt work properly in the rooms. The AC and the ventilator were quite poor, the window in the bathroom was broken and the light over it almost falling. The only window in the room was boarded up. Sadly, I think the price of the rooms is WAY TOO HIGH for the comfort !
Stayed 3 nights in Oct 2017
Verified review

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mombasa Life

Great place and excellent price. Definitely would stay there again. Loved the roof top terrace. Friendly staff and clean rooms. Loved it.
Stayed 1 night in Jul 2017
Verified review

4/10 Poor

David

Disliked: Property conditions & facilities

as expected, a good value in a great location

I've stayed here before so I knew what to expect. It was as expected. This is a get-what-you-pay-for hotel. It is inexpensive but in a great location. Nothing special, a little run down, but clean and comfortable.
Verified review

4/10 Poor

Rainer

Liked: Cleanliness

Ok für eine Nacht

Für eine Nacht ok. Aber etwas außerhalb vom Stadtzentrum bekommt man für das Geld deutlich bessere Angebote.
Verified review

8/10 Good

Leo

Liked: Staff & service

Centrally located and good charme and character

Super fast check in and check out. Good bed with mosquito net on the upper floor. Though the room was by the road, it was very quiet.
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Così così

La posizione dell'albergo è molto buona per visitare il centro città. La camera era molto mediocre. Bella la terrazza interna.
Verified review

6/10 Okay

Mariana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

VERY nice staff

It was Ok for the price we payed.
Verified review

10/10 Excellent

Jacob Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A place to be

we enjoyed our stay especially that we had local food that we were familiar with at Ekitobero restaurant
Verified review

6/10 Okay

Sanne Lindsten

Disliked: Cleanliness

Average

I arrived after midnight and checked out the next morning. For that purpose the hotel is fine, but if I was planning to use the facilities more, I would probably make another choker. However the hotel is close to the old town and easy to access from the airport. And the reception was kind to keep my back for me, while I did a little Mombasa walk.