4/10 Poor
RACHEL, SALT LAKE CITY
Traveled with family
Feb 17, 2025
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was pretty and clean. The rooms were clean and the layout was nice, but that was about it. There is only 1 garbage can and it is in the area where the toilet is. The chair for the desk was broken. The tub had been refi idhed and the finish was coming off. The shower head whistled when in use. Ony one or two of the four hot tubs were working at a time and the pool was not open, this caused the kids to all congregate to the hot tubs making them over full and not enjoyable.
Our first morning we decided to try the hot tub in the morning . They were supposed to open at 8am. We went down at 8:20 and it was still closed. We had to contact the front desk to have them open it.the pool towel bins were often empty. We never got maid service so we had to go down to the lobby for more coffee cups. Breakfast was a joke. Day 1 they had eggs and sausage and gravy. They were out if eggs by 9. They were also out of outmeal by 8:45 am. The waffles were good but they were out of syrup. The line to make the waffles was very long and took nearly 25 minutes (only 1 waffle maker for so many guests!). Day 2 they were having french toast and eggs. They were out of french toast by 8:30 and everyone was waiting for more and again they were out of oatmeal. We decided to go somewhere else for breakfast.
All in all i loved the room layout and the front desk staff were great, but we wont be staying here again.
RACHEL
Stayed 3 nights in Feb 2025