2/10 Terrible
Lindsey D.
19 jul. 2023
Beautifully renovated?!
Booked via VRBO for a 4 night stay. Could not even stay 1 night due to an unbearable odor, stained and soiled furniture and bedding, and general uncleanliness of this condo. Did not receive check in information/access code and had to call VRBO for assistance contacting the property manager. I STILL have not heard from the property manager despite multiple calls, emails, and VRBO messages. The receptionist offered to have the condo re-cleaned, but the issues with this condo were way beyond the scope of a housekeeping crew. She then offered to refund the cleaning fee, but I made it clear there was nothing she could do to make us comfortable staying at Seascapes. I requested a full refund and was told (after she checked with her boss AGAIN) that she could only issue a partial refund despite us not spending a single night here! Unacceptable and I will dispute the charges with AMEX. Also, still have not heard from the property manager….
Lindsey D.
Se hospedó 4 noches en julio de 2023