"Checking in very late and had a VERY early flight going out at 5 a.m. in the morning! Staff was wonderful and got us to the airport on time. We also ... " More

By a verified traveler on Tue 28 Aug 2018

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Hotel Description

3.5-star hotel near Mall of America

Close to airport

Within 2 miles (3 km) of this well-placed hotel, you'll find Mall of America and Nickelodeon Universe. Minnesota Valley National Wildlife Refuge and Sea Life Minnesota Aquarium are also within 2 miles (3 km).

Free shuttle, parking

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 15 conference rooms, 24-hour business center, and free airport shuttle. Enjoy the 24-hour fitness center and perks like free self parking and a free shopping center shuttle.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 430 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. 24-hour room service, coffee/tea makers, and free local calls are also available.

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$80 per night

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking (LEISURE)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Crowne Plaza Aire MSP Airport - Mall of America ratings based on 47 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Crowne Plaza Aire MSP Airport - Mall of America

Everyone (32) Family (4)
2 out of 5
It took nearly 30 minutes to check in. 2 people on the check in desks and 4 people in line. First 2 sets of room cards didn't work. No complimentary coffee or tea in the lobby. Restaurant opens at 7 am on weekends which is of no help if you have a flight before 10 am.

Posted by , from Green Bay, us on Apr 28, 2019

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Comment from Hotel Management

May 21, 2019 by Michelle

Dear Lawrence, Thank you for your review. We apologize for your wait during check-in, we understand how frustrating that can be. The Caribou Kiosk in the lobby has espresso, tea, hot chocolate, coffee, pastries, and smoothies at a price. However, there is complimentary coffee and tea within the rooms. You can always request more from the front desk. We hope that you'll return again in the future so that we can make this right. Best regards,

4 out of 5
It is apparent the property needs an upgrade. Our room had paints stains on the carpeting, The walls had several black scraps. There was dirt and previous guests items under the couch. As to the rest of property we used we noticed the steps to the pool had a lot of dry wall or some such material ground into them. Finally, ironically best looking part was the lobby which the guests don't stay.

Posted by on Mar 22, 2019

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Comment from Hotel Management

Mar 27, 2019 by Rodney F

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Rodney F

5 out of 5
Nice location. Nice amenities and facilitiy. Regular shuttle runs to MOA is very convenient.

Posted by , from Rochester on Mar 17, 2019

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Comment from Hotel Management

Mar 27, 2019 by Rodney F

We are glad you found value in your visit and were able to take advantage of our free shuttle service to the Mall of America. See you again soon we hope. Sincerely, Rodney F

3 out of 5
The room was clean and comfortable, but a lot was left to desire. We arrived to find 5 local police officers in the lobby and 4 police cars outside the entrance. We were told this is not uncommon, not a good sign. The lobby was dirty and under construction. Only 1 elevator was running and took so long we opted to walk the stairs for all activities. We also waited a significant time for any staff to show up and check us in. Not a good experience and I will never return or recommend this location. I’d recommend Travelocity remove this location from its site because it’s simply not worth the cost or frustration. I’ll reconsider even using Travelocity next time for our trip due to this experience.

Posted by on Mar 12, 2019

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Comment from Hotel Management

May 22, 2019 by Michelle

This spring we did have a pipe leak above the lobby and it had to be addressed immediately. We apologize if that caused you any inconvenience. We apologize that you were unsatisfied with your stay. We hope that you'll return again so that we can make it right.

4 out of 5
The hotel was updated beautifully. I did not like the difficult access to the pool.

Posted by on Mar 2, 2019

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4 out of 5
Very convenient. We will stay here again. Bed very comfortable. No noise.

Posted by on Jan 19, 2019

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5 out of 5
Always a great stay, great restaurant, airport convenience, and the shuttle service for airport and M.O.A. makes it 5 Star for us. Thank-You.

Posted by on Jan 3, 2019

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Comment from Hotel Management

May 21, 2019 by Michelle

Thank you for the review! We're incredibly happy to have provided you with a positive experience and transportation. We hope you'll book with us again soon, we miss you already!

4 out of 5

Posted by on Dec 31, 2018

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5 out of 5
Everything is awesome that you even permitted us to check in early

Posted by on Dec 16, 2018

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5 out of 5
Very nice and nice and very nice.. In general... Nice

Posted by on Dec 15, 2018

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About the Crowne Plaza Aire MSP Airport - Mall of America

Location 3 Appletree Square, Bloomington, MN 55425

Property Features

As a guest of Crowne Plaza Aire MSP Airport - Mall of America, you'll find an indoor pool, a spa tub, a sauna, and a 24-hour fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. There are 15 meeting rooms available. Multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Crowne Plaza Aire MSP Airport - Mall of America. A roundtrip airport shuttle (available 24 hours) and a shopping center shuttle are free. Free self parking is available. This 3.5-star Bloomington hotel is smoke free.

  • 1 building
  • 430 guestrooms or units
  • 13 levels
  • 2 sq m of conference space
  • Built in 1981
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Airport: Minneapolis, MN (MSP-Minneapolis - St. Paul Intl.) (5.5 km / 3.4 mi)
  • Metro station: American Boulevard Station (0.5 km / 0.3 mi)
  • Property shuttles: Free airport shuttle and shopping center shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Crowne Plaza Aire MSP Airport - Mall of America offers 430 air-conditioned accommodations with coffee/tea makers and designer toiletries. Flat-screen televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6 AM to 10 AM.

AiRECraft Grill - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Late night fare is available from 24-hour room service.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sledding nearby
  • Snow tubing nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Snowshoeing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Special check-in instructions:

24-hour airport shuttle service is available at scheduled times. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered at scheduled time 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 20 for adults, USD 8 and USD 12 for children (approximately)
  • Extended parking fee: USD 15 per day
  • Early check-in fee: USD 30.00 (subject to availability)
  • Late check-out fee: USD 75.00 (subject to availability)
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Minneapolis Int'l
  • Crowne Plaza Minneapolis Int'l Airport Mall America
  • Crowne Plaza Minneapolis Int'l Hotel
  • Crowne Plaza Minneapolis Int'l Hotel Mall Airport America
  • Crowne Plaza Aire MSP Airport Mall America Hotel Bloomington
  • Crowne Plaza Aire MSP Airport Mall America Hotel
  • Crowne Plaza Aire MSP Airport Mall America Bloomington
  • Crowne Plaza Aire MSP Airport Mall America

You should know

  • Pool access available from 7:00 AM to 11 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.