Upon arriving we were given a room without view of the city but acceptable realizing a room is just to rest and get clean up while traveling, our room had a spider hanging from the toilet and the wall of the bathroom, also there was hair on the shower, we came down to the front desk and Lorenzo was very apologetic and immediately changed our room with an upgrade with view to the city, we felt thankful for his reaction, his response was genuine and friendly, wish I can say the same thing about everyone else, they all seemed very mechanical and not to friendly.