4/10 Poor
Lucy, Paddington
Nov 8, 2025
Why did I have to pre-check in all my personal details & passport photos when you still want to see them & take copies? It’s a waste of my time & doesn’t speed things up. Left bags with concierge & returned to pick up “key” at 5pm. Reception staff were unwelcoming. I waited for one to become available & was quickly asked what I wanted. Politely explained I just wanted to pick up key & was rudely told “sit there & wait” when all I did was respond to the question I was asked. Staff member then continued a long friendly conversation with someone else, when giving me my key would have taken 5 seconds given we’d already checked in. When we finally got the key code & room number we found the bags had not been taken to our room as promised & had to go down & ask, then wait a further 20 minutes Safe was broken. I understands & like most of the quirky art work but fake blood splashes all over the toilet walls is too much.
Style over substance & I will not be spraying again.
Lucy
Stayed 1 night in Nov 2025
































