6/10 Okay
Darren
Traveled with partner
May 22, 2025
Liked: Cleanliness
Room was clean. Largish room and staff were friendly.
- great gym
- clean enough room
The hotel is very dated and in need of a refresh
- lifts are slow and bouncy
- room design is terrible, no privacy to the bathroom/toilet/shower area and you can hear everything in the toilet. Which still manages to be a dark closet (same with the shower). The only window/view is from the bathroom not the bed so you have no privacy in the bathroom unless drawing a curtain in the bathroom and no view from the room…
- tvs had no way to stream TV so you were stuck with whatever local Spanish channels with maybe some limited English.
- room guide was confusing, had to call reception to explain what the dining/bar options are and was still confusing. Online information was hard to find.
- very limited room service options
- faint but strange foul odor in the hallway
Overall the hotel is a reasonably clean, comfortable enough space but is a terrible design, lacks basic privacy in the bathroom. It is completely unsuitable for more than 1 person and in desperate need of a renovation. Its quality is not commensurate to the W brand or the price.
Darren
Stayed 8 nights in May 2025
