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Hotel Description

5-star luxury hotel near Paseo de la Reforma

Polanco stay

With a stay at this Polanco hotel, you'll be well placed to visit Paseo de la Reforma and Auditorio Nacional, both within half a mile (1 km). Chapultepec Park and Campo Deportivo Militar Marte are also within half a mile (1 km).

Luxury amenities

A full-service spa, 2 restaurants, and a gym are all featured at this luxury hotel. Traveling on business? Take advantage of the 9 conference rooms, business center, and valet parking. Enjoy the spa tub and perks like free WiFi.

Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 3 Max
$248* Per night/room Mar 4 - Mar 5

Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Penthouse, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, City View, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

W Mexico City ratings based on 6 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for W Mexico City

Everyone (4) Family (2)
5 out of 5
it was a great place to stay

Posted by on Aug 12, 2021

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Comment from Hotel Management

Aug 12, 2021 by Whatever Whenever Team

Hello We are so glad you enjoyed your stay with us! Thank you very much. Regards

1 out of 5
The only good the about the property was the staff and I said good not excellent. As far as conditions had trouble with the toilet twice first time maintenance came in and supposedly fixed it second water over flowed all the way into the bed area, the cleaning staff had to squeegee the nasty water , I had to collect all my things walking through the nasty water , shoes got wet and it was just so nasty . They didn’t even offer to switch rooms until I asked them they told that I would have to wait around 3 hours , I said “no” and that I wanted to switch right away cause I had a party to go to , so after arguing with a few minutes they finally got me another room . Then at check out I asked if I could get a discount for all my troubles and having to pack all my things and switch to another room and again I was told NO !!!!! since I had booked thru a 3rd party . So needless to say I will never stay there again and apparently I can’t book thru travelocity cause if something goes wrong I won’t get any help

Posted by on May 28, 2019

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5 out of 5

Very nice and clean hotel with great employees

My stay was excellent,very happy I choose this hotel ,everybody was so helpful ,they answer all my questions ,they guide me to the all process of knowing the city

Posted by , from florida on Jul 18, 2017

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Comment from Hotel Management

Jul 20, 2017 by Whatever / Whenever

Hello there Luis f; It's great to know you had an awesome time with us and that we were able to help you in everything you needed. When are you coming back? Hope to see you soon! Whatever / Whenever

5 out of 5

First time in Mexico City

This hotel was exactly what I expected based on the pictures and website. The staff were extremely helpful and thoughtful. We were celebrating my father's birthday and they brought a piece of cake to his room with a little candle. I arrived particularly early and the staff did their best to accommodate me. I was truly impressed. The spa was amazing and the drinks they have there (fruit juices w a twist) are to die for.

Posted by , from Boston, MA on Jul 6, 2017

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Comment from Hotel Management

Jul 8, 2017 by Whatever / Whenever

Hi Claudia; WOW! Looks like you had a complete W Experience! Thanks a lot for choosing us to spend your father's birthday and it's great to know all of you had an amazing time. When is the next birthday!? Hope to see you soon! Whatever / Whenever

5 out of 5

Mexico Holiday

We attended a wedding at Hacienda los Morales. We stayed 3 nights at the W Hotel in Polanco. This is an excellent location and a great hotel. This isn't your basic hotel room. Our room was tastefully decorated with a Mexican flavor. Staff was always helpful. We really enjoyed our stay.

Posted by , from British Colombia, Canada on Jul 3, 2017

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Comment from Hotel Management

Jul 8, 2017 by Whatever / Whenever

Hello there Jeff; Thanks a lot for choosing us as your home away from home and for sharing this. We hope the wedding was as great as your experience with us! Hope to see you soon! Whatever / Whenever

5 out of 5

This place is AWESOME

Location: Plaza de Reforma and shopping and wonderful restaurants are close by including AquaSal and the world Famous Quintonil which is rated #6 of the Top 50
The Hotel is just beautiful, located in one of the best parts of the city. Waling distance from great restaurants and shopping. The staff was warm, friendly and bilingual. There is a new restaurant by Jose Andres. The bar is well stocked and music is funky and plays at night so you feel welcomed as soon as you come in. I will definitely be back!

Posted by , from Tampa, FL on Oct 18, 2016

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Comment from Hotel Management

Dec 7, 2016 by Whatever / Whenever

Hello there Domina; It looks like you had a complete W Experience! We always want for our guests to feel they are in their home away from home, everything you may need is right in the corner and if there is something we can help you with, we will do it! Hope to see you soon! Whatever / Whenever

Property Features

W Mexico City offers its guests a full-service spa, a health club, and a spa tub. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business center. There are 9 meeting rooms available. A sauna, a terrace, and tour/ticket assistance are also featured at the luxury W Mexico City. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Mexico City hotel.

  • 1 building
  • 237 guestrooms or units
  • 25 levels
  • 2 dining venues
  • Built in 2003
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Wireless internet access , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Mexico City Buenavista Station (7.3 km / 4.5 mi)
  • Metro station: Auditorio Station (0.7 km / 0.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

W Mexico City offers 237 accommodations with minibars and safes. Pillowtop beds feature premium bedding. A pillow menu is available. Televisions come with satellite channels. Bathrooms include bathrobes, designer toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Living Room Bar - This cocktail bar specializes in Mexican cuisine.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club, a spa tub, and a sauna.

Spa Services

The onsite spa has 4 treatment rooms including rooms for couples. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

  • Sauna in spa
  • Number of treatment rooms 4
  • Couples treatment rooms
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: MXN 550 per pet, per stay, plus a one-time cleaning fee of MXN 1350
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 44 lbs per pet)

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in is available. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Service animals not allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 520 for adults and MXN 260 for children (approximately)
  • Valet parking fee: MXN 90 per night
  • Pet fee: MXN 550 per pet, per stay plus MXN 1350 one-time cleaning fee
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mexico City W
  • W Hotel Mexico City
  • W Mexico City
  • w Hotels Mexico City
  • w Mexico City Hotel Mexico City
  • Hotel W Mexico City
  • W Mexico City Hotel
  • W Mexico City Mexico City
  • W Mexico City Hotel Mexico City

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.