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4.6 out of 5

"It is a good place to sleep,close to many of the important land marks " More

By a verified traveler on Sun 16 Jun 2019

Hotel Description

4-star hotel near The Angel of Independence Monument

City center stay

With a stay at this Reforma hotel, you'll be steps from U.S. Embassy and The Angel of Independence Monument. British Embassy and Diana the Huntress Fountain are also within half a mile (1 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, express check-out, and airport shuttle. There's a 24-hour health club on site, and a 24-hour front desk and a coffee shop are also provided.

WiFi, flat-screen TVs

In addition to flat-screen TVs with satellite channels, the 756 guestrooms offer WiFi and 24-hour room service. Other amenities include minibars, premium bedding, and coffee/tea makers.

Classic Room, 2 Double Beds, Non Smoking, Tower

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 Bedroom, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 4 Max

Classic Room, 1 King Bed, Non Smoking, Tower

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Suite, 1 Bedroom, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 Queen Bed, Non Smoking, Tower

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Mexico City Maria Isabel Hotel ratings based on 19 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Mexico City Maria Isabel Hotel

Everyone (14) Couples (1) Family (2)
4 out of 5

Posted by on Jan 13, 2020

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4 out of 5

Posted by on Jan 1, 2020

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5 out of 5

Posted by on Sep 2, 2019

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4 out of 5
It is a good place to sleep,close to many of the important land marks

Posted by on Jun 16, 2019

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5 out of 5

Posted by on Apr 24, 2019

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5 out of 5

Posted by on Apr 24, 2019

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5 out of 5
Excellent customers services, comfortable rooms and very clean with great amenities. Accessible to many restaurants museums and parks .

Posted by on Apr 17, 2019

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5 out of 5
Eveything, people and service , Bar was awesome and trasportation

Posted by , from Dallas on Apr 9, 2019

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5 out of 5
Property is located in a great area and the hotel is beautiful. What I enjoy very much is the personnel that assisted during my stay, everyone were very welcoming, professional, helpful and made the stay pleasant. I have been working in the Hospitality Industry for 20 years, I love to see employees assisting guests with a 5 stars and 5 diamonds service! Thank you!

Posted by , from Huntington Beach, US on Mar 11, 2019

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5 out of 5

Posted by on Feb 25, 2019

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About the Sheraton Mexico City Maria Isabel Hotel

Location Paseo de la Reforma 325, Mexico City, CDMX 06500

Property Features

Sheraton Mexico City Maria Isabel Hotel offers its guests an outdoor pool, a 24-hour health club, and a sauna. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. Business amenities include a business center and a meeting room. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly Sheraton Mexico City Maria Isabel Hotel. Parking is available for a fee. This 4-star Mexico City hotel is smoke free.

  • 756 guestrooms or units
  • 22 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Grocery/convenience store
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Valet parking (surcharge)

Transport

  • Airport: Mexico City Intl. Airport (MEX) (14.8 km / 9.2 mi)
  • Train station: Mexico City Buenavista Station (3.9 km / 2.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Sheraton Mexico City Maria Isabel Hotel offers 756 accommodations with minibars and safes. Beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:30 AM.

Sheraton Mexico City Maria Isabel Hotel has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a 24-hour health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Fitness classes on site

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, facials, body treatments, and manicures and pedicures.

  • Manicures and pedicures
  • Deep tissue massage
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: MXN 2085.92 per pet, per stay, plus a one-time cleaning fee of MXN 1300
  • Maximum 1 per room (weight limit: 40 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 345 for adults and MXN 173 for children (approximately)
  • Fee for in-room wireless Internet: MXN 199 per night (rates may vary)
  • Fee for wireless Internet in public areas: MXN 199 per night (rates may vary)
  • Valet parking fee: MXN 170 per day
  • Pet fee: MXN 2085.92 per pet, per stay plus MXN 1300 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Isabel Sheraton
  • Maria Sheraton
  • Sheraton Isabel
  • Sheraton Isabel Maria
  • Sheraton Maria
  • Sheraton Maria Isabel Hotel
  • Sheraton Maria Isabel Hotel & Towers
  • Sheraton Maria Isabel Hotel & Towers Mexico City
  • Sheraton Maria Isabel Towers
  • Sheraton Maria Isabel Towers Mexico City
  • Sheraton Mexico City Maria Isabel Hotel
  • Sheraton Mexico City Maria Isabel
  • Sheraton Maria Isabel
  • Mexico City Sheraton
  • Sheraton Mexico City Maria Isabel Hotel Hotel
  • Sheraton Mexico City Maria Isabel Hotel Mexico City
  • Sheraton Mexico City Maria Isabel Hotel Hotel Mexico City

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQIA friendly).

Awards & Affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) guests.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.