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"Location is good. No complimentary water. We need 2 free bottles of water everyday. " More

By a verified traveler on Fri 15 Feb 2019

Hotel Description

4-star eco-friendly hotel near Paseo de la Reforma

Heart of Mexico City

A stay at this Zona Rosa hotel places you steps from Glorieta de Insurgentes and within a 10-minute walk of Paseo de la Reforma. The Angel of Independence Monument and U.S. Embassy are also within half a mile (1 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 16 conference rooms, business center, and airport shuttle. Enjoy the fitness center and perks like free WiFi.

Free WiFi, LCD TVs

The 306 guestrooms feature free WiFi, LCD TVs with cable channels, and thoughtful touches like espresso makers and pillow menus. Other amenities include 24-hour room service, minibars, and premium bedding.

Superior Room

Bed Count 2 Queen Beds Maximum Occupancy 2 Max
$69* Per night/room Aug 25 - Aug 26

Family Room, Balcony, View (Family Room with Balcony)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, Terrace, View (Extra Bed 2 adults + 1 child)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Premium Room, Balcony, View (Premium Room with Balcony)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Premium Room

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Suite, Terrace, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

NH Collection Mexico City Reforma ratings based on 4 Verified Reviews

Review Summary
3.2 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for NH Collection Mexico City Reforma

Everyone (2) Family (1)
5 out of 5
It was a great stay

Posted by on Jun 30, 2021

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Comment from Hotel Management

Jun 30, 2021 by Diego Chourrout, Hotel Director.

Dear guest, Thank you for sharing your comments regarding your stay at the NH Collection Mexico City Reforma Hotel, for us it is very valuable to receive feedback from our guests. I am sure that your comments are very valuable to continue working with that same dedication. We hope very soon we will have the opportunity to serve you again

1 out of 5

Posted by on May 16, 2021

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Comment from Hotel Management

May 27, 2021 by Diego Chourrout, Hotel Director.

Estimado huésped, Agradezco el tiempo que se tomó en evaluar su experiencia, con preocupación veo su calificación que nos deja de esta última visita. Si usted pudiese detallarme un poco a cerca de la experiencia vivida me ayudaría mucho para poder detectar y sobre todo trabajar en nuestras áreas de oportunidad, en verdad lamento mucho el sentir con el cual usted se retiró del Hotel. Agradecería mucho poder tener su retroalimentación y poder contar con una próxima visita al Hotel

4 out of 5
Location is good. No complimentary water. We need 2 free bottles of water everyday.

Posted by on Feb 15, 2019

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Comment from Hotel Management

Feb 20, 2019 by Fernando Rivera, Hotel Director

Dear Guest, I would like to thank you so much for the time you have dedicated to share your feed-back regarding the experience you had in NH Collection Mexico City Reforma. I value immensely your comments as the only way to improve our services and to align with the guests needs. I will be considering these to improve our performance. I hope to have the opportunity to see you again at the hotel.

3 out of 5

Posted by on Oct 17, 2018

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Comment from Hotel Management

Oct 25, 2018 by Fernando Rivera, Hotel Director

Estimado Huésped, Primeramente agradecemos el que nos haya favorecido con su presencia en el Hotel NH Collection Mexico City Reforma así como la calificación que nos ha otorgado; nuestro compromiso siempre es ofrecer una experiencia inolvidable a cada uno de ustedes. Esperamos nos visite pronto

About the NH Collection Mexico City Reforma

Location Liverpool No 155, Mexico City, CDMX 06600

Property Features

NH Collection Mexico City Reforma offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business center. There are 16 meeting rooms available. A terrace, tour/ticket assistance, and concierge services are also featured at the eco-friendly NH Collection Mexico City Reforma. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Parking is available for a fee. This 4-star Mexico City hotel is smoke free.

  • 306 guestrooms or units
  • 17 levels
  • 2 buildings
  • Built in 1972
  • Dining venue
  • Bar or lounge
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Benito Juarez International Airport (MEX) (10.2 km / 6.3 mi)
  • Train station: Mexico City Buenavista Station (3.4 km / 2.1 mi)
  • Metro station: Insurgentes Station (0.5 km / 0.3 mi)
  • Property shuttles: Airport shuttle, area shuttle, and shopping center shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

NH Collection Mexico City Reforma offers 306 air-conditioned accommodations with minibars and espresso makers. Beds feature premium bedding. A pillow menu is available. LCD televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Espresso maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 11:00 AM and on weekends from 7:00 AM to noon.

NH Collection Mexico City Reforma has a restaurant on site.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: MXN 700 per pet, per day
  • Only dogs and cats are allowed
  • Weight limit: 55 lbs
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests planning to check in with a pet must provide the pet's health certificate at check-in.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between MXN 297 and MXN 396 per person (approximately)
  • Airport shuttle fee: MXN 800 per vehicle (one way)
  • Valet parking fee: MXN 100 per day
  • Pet fee: MXN 700 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: MXN 689 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel NH Mexico City
  • Nh Hotel Mexico City
  • Nh Hotels Mexico City
  • Nh Mexico City Hotel Mexico City
  • NH Mexico City Reforma
  • NH Mexico City Reforma Hotel
  • Reforma Hotel
  • NH Collection Mexico City Reforma Hotel
  • Collection Reforma Hotel
  • NH Collection Mexico City Reforma
  • Collection Reforma
  • NH Collection Mexico City Reforma Hotel
  • NH Collection Mexico City Reforma Mexico City
  • NH Collection Mexico City Reforma Hotel Mexico City

You should know

  • NH Collection Mexico City Reforma offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.