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JW Marriott Hotel Mexico City Polanco

5.0 star property
5-star luxury hotel near Paseo de la Reforma

Choose dates to view prices

Photo gallery for JW Marriott Hotel Mexico City Polanco

3 bars/lounges
3 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Executive Suite, 1 King Bed, Executive Level | Living area | 49-inch Smart TV with cable channels, TV, Netflix
Presidential Suite, 1 Bedroom, Non Smoking | 1 bedroom, premium bedding, down comforters, pillowtop beds
Outdoor pool, sun loungers

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Pet friendly

Explore the area

View in a map
Andres Bello No 29, Mexico City, 11560
  • Place, Auditorio Nacional
    ‪3 min walk‬
  • Place, Avenida Presidente Masaryk
    ‪3 min walk‬
  • Place, Parque Zoologico de Chapultepec
    ‪7 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪15 min drive‬

Room options

View all photos for Executive Room, 1 King Bed

1 bedroom, premium bedding, down comforters, pillowtop beds

Executive Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 398 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

View from property

Room, 2 Double Beds

7.0 out of 10
Good
(2 reviews)
  • 398 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed

9.8 out of 10
Exceptional
(36 reviews)
  • 398 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Executive Level

Executive Suite, 1 King Bed, Executive Level | Living area | 49-inch Smart TV with cable channels, TV, Netflix

Executive Suite, 1 King Bed, Executive Level

10.0 out of 10
Exceptional
(1 review)
  • 484 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, City View, Corner

1 bedroom, premium bedding, down comforters, pillowtop beds

Executive Suite, 1 King Bed, City View, Corner

10.0 out of 10
Exceptional
(2 reviews)
  • 484 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe Room, 2 Double Beds

9.0 out of 10
Wonderful
(10 reviews)
  • 398 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed

View from property

Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Double Beds

1 bedroom, premium bedding, down comforters, pillowtop beds

Executive Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 398 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed, Terrace

Executive Suite, 1 King Bed with Sofa bed, Terrace | Living room | 49-inch Smart TV with cable channels, TV, Netflix

Executive Suite, 1 King Bed with Sofa bed, Terrace

10.0 out of 10
Exceptional
(2 reviews)
  • 678 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking

Presidential Suite, 1 Bedroom, Non Smoking | 1 bedroom, premium bedding, down comforters, pillowtop beds

Presidential Suite, 1 Bedroom, Non Smoking

  • 1615 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | 1 bedroom, premium bedding, down comforters, pillowtop beds

Executive Suite, 1 Bedroom

  • 484 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | 1 bedroom, premium bedding, down comforters, pillowtop beds

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Mexico City

Polanco stay.At this Polanco hotel, you'll be well placed to visit Paseo de la Reforma and Auditorio Nacional, both within a 5-minute walk. Avenida Presidente Masaryk and Parque Zoologico de Chapultepec are also within half a mile (1 km).

What's nearby

  • Auditorio Nacional - 3 min walk - 0.2 miles
  • Avenida Presidente Masaryk - 3 min walk - 0.2 miles
  • Parque Zoologico de Chapultepec - 7 min walk - 0.4 miles
  • Chapultepec Park - 7 min walk - 0.4 miles
  • Angel of Independence Monument - 4 min drive - 2.1 miles

Getting around

  • Auditorio Station - 6 min walk
  • Mexico City Buenavista Station - 21 min drive
  • Benito Juarez International Airport (MEX) - 34 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Cantina La No. 20 - ‬2 min walk
  • ‪Au Pied de Cochon - ‬2 min walk
  • ‪Living Room Bar - ‬2 min walk
  • ‪JW Marriott Executive Lounge - ‬1 min walk

About this property

JW Marriott Hotel Mexico City Polanco

5-star luxury hotel near Paseo de la Reforma
As a guest of JW Marriott Hotel Mexico City Polanco, you'll find a seasonal outdoor pool, a health club, a sauna, and complimentary bicycles. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces.

A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury JW Marriott Hotel Mexico City Polanco. Parking is available for a fee. A complete renovation of JW Marriott Hotel Mexico City Polanco was completed in November 2023.

This 5-star Mexico City hotel is smoke free.

  • 1 building
  • 312 guestrooms or units
  • 26 levels
  • 3 dining venues
  • 3 bars or lounges
  • Built in 1993
  • Deli
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
JW Marriott Hotel Mexico City Polanco offers 312 accommodations with iPod docking stations and minibars. Pillowtop beds feature down comforters and premium bedding. 49-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and espresso makers. Hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Total with taxes and fees
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Property amenities

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: WiFi (USD 20 per day)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (USD 25 per day)
  • Valet parking on site (USD 28 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 36 for adults and USD 18 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Free bicycle rentals
  • Health club
  • Outdoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 49-inch smart TV with premium cable channels
  • iPod dock
  • Netflix

Bedroom

  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 36 for adults and USD 18 for children
  • Fee for in-room wireless internet: USD 20 per day (rates may vary)
  • Self parking fee: USD 25 per day
  • Valet parking fee: USD 28 per day
  • Pet fee: USD 25 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

We should mention

  • The seasonal pool will open in January and close in December.

Property is also known as

JW Marriott Hotel Mexico City
JW Marriott Mexico City
JW Marriott Mexico City Santa Fe
Jw Marriott Mexico City Hotel Mexico City
Mexico City Jw Marriott
Mexico City Marriott
Marriott Mexico City
JW Marriott Hotel Mexico City
JW Marriott Hotel Mexico City Polanco Hotel
JW Marriott Hotel Mexico City Polanco Mexico City
JW Marriott Hotel Mexico City Polanco Hotel Mexico City

Frequently asked questions

How close is JW Marriott Hotel Mexico City Polanco to the airport?

JW Marriott Hotel Mexico City Polanco is 10.8 mi (34-min drive) away from the Benito Juarez International Airport (MEX) airport, the closest popular airport to the property.

How much does it cost to stay at JW Marriott Hotel Mexico City Polanco?

As of Oct 24, 2025, prices found for a 1-night stay for 2 adults at JW Marriott Hotel Mexico City Polanco on Nov 22, 2025 start from $529.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does JW Marriott Hotel Mexico City Polanco have an airport shuttle?

Airport shuttle services are not available at JW Marriott Hotel Mexico City Polanco.

Does JW Marriott Hotel Mexico City Polanco offer free breakfast?

Free breakfast isn’t provided at JW Marriott Hotel Mexico City Polanco, but buffet breakfast is offered for a fee of USD 36 for adults and USD 18 for children. It's available every day from 6 AM to 11 AM.

Is there a casino at JW Marriott Hotel Mexico City Polanco?

No, there is no casino at this hotel.

What time is check-in at JW Marriott Hotel Mexico City Polanco?

Check-in start time: 3 PM; Check-in end time: noon.

Is there free parking at JW Marriott Hotel Mexico City Polanco?

Free parking is not available at this hotel. Self parking is available for USD 25 per day, and valet parking for USD 28 per day.

Does JW Marriott Hotel Mexico City Polanco have a pool?

JW Marriott Hotel Mexico City Polanco features an outdoor pool.

Does JW Marriott Hotel Mexico City Polanco have a restaurant?

There are 3 onsite restaurants, offering options like Mexican cuisine, al fresco dining, and brunch.

Does JW Marriott Hotel Mexico City Polanco have a spa?

There are no spa services available at this hotel.

How close is JW Marriott Hotel Mexico City Polanco to downtown Mexico City?

JW Marriott Hotel Mexico City Polanco is 3.9 mi away from Mexico City.

Reviews

JW Marriott Hotel Mexico City Polanco Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 777 out of 1000 reviews
Rating 8 - Good. 154 out of 1000 reviews
Rating 6 - Okay. 44 out of 1000 reviews
Rating 4 - Poor. 16 out of 1000 reviews
Rating 2 - Terrible. 9 out of 1000 reviews

Reviews

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Nathalye

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff
Stayed 2 nights in Jun 2025

10/10 Excellent

Miguel Alfonso

Stayed 1 night in Jun 2025

10/10 Excellent

Donald

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing hotel and a great location Staff made me and my dog feel so welcome and eager to assist
Stayed 2 nights in May 2025

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and convenient. Felt comfortable coming and going. Near popular neighborhoods, attractions, and restaurants.
Stayed 2 nights in May 2025

10/10 Excellent

Steven

Stayed 4 nights in May 2025

10/10 Excellent

Victoria

Traveled with partner
Liked: Property conditions & facilities
This was the perfect place to stay when visiting Mexico City. Our room was, clean, well maintained and quiet. There were lots of great restaurants nearby. There is also a hop on, hop off stop across the road we took advantage of to see the city. The Archeological Museum is in walking distance and worth visiting.
Stayed 7 nights in Apr 2025

10/10 Excellent

Moe

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

JW Marriott is top notch

JW Marriott is in an excellent location in Polanco. ALL The staff is very courteous and super friendly. I only have two suggestions for the hotel that I think would make the guests even more comfortable. Provide more drinking water in the rooms. And our pillows were a little too firm. I would like to have softer pillows. Other than that JW Marriott is awesome.
Stayed 5 nights in Apr 2025

10/10 Excellent

Poupak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Samuel

Stayed 2 nights in Mar 2025

10/10 Excellent

Isabel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff, Location, amenities were fabulous
Stayed 3 nights in Mar 2025

8/10 Good

FELIPE

Liked: Cleanliness, staff & service, property conditions & facilities
Abraham nos presto un servicio increible en el hotel. Los restaurantes en el area los super recomiendo, especialmente el Bajio.
Stayed 1 night in Mar 2025

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 5 nights in Mar 2025

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

CRISTINA

Stayed 3 nights in Feb 2025

10/10 Excellent

Brett Arthur, Austin

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay, my third at this location and it will not be my last. The staff is excellent. It’s weird they didn’t ask for a credit card at check in for incidentals. Made it a little confusing because I couldn’t charge anything to the room. Other then that they stay was perfect
Stayed 2 nights in Feb 2025

10/10 Excellent

Tammy M

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great property in the best neighborhood! Great dining options. The staff was so friendly. Will only stay here on future visits.
Stayed 9 nights in Feb 2025

6/10 Okay

Rajesh, Plano

Liked: Cleanliness, property conditions & facilities
Great location and walkable to various restaurants. Hard to get hold of anyone or front desk to request even water for room. No one answered the phone. Tried many times.
Stayed 3 nights in Feb 2025

10/10 Excellent

Clara

Stayed 3 nights in Jan 2025

4/10 Poor

RODOLFO MAYA

Business traveler
Disliked: Cleanliness, staff & service
I paid in advance but had an emergency and have to go back one night before the schedule; they can't reimburse me the night because I paid in advance... this is something crazy. Usually I'm a Marriott guest but they didn't care. So disappointed.
Stayed 2 nights in Jan 2025

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible and the food was delicious at the hotel
Stayed 5 nights in Jan 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 3 nights in Jan 2025

10/10 Excellent

Pedro

Stayed 3 nights in Jan 2025

10/10 Excellent

Lisa

Liked: Property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Guadalupe, Las Vegas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beyond my expectations but so was Mexico city!
Stayed 5 nights in Dec 2024