2/10 Terrible
Nadia
Traveled with family
Jul 22, 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
All went well but parking was a big problem. They did not have available parking on site. From day 1,we asked to have access to on site parking for the second night because we needed to drop a family member at the airport. Still no parking available. One of our family member had to walk about 4 block around 2 am to get the car. On the way back from the airport, we were not able to return to the what we were. They said do not return the parking will be closed. They said go back to your original hotel for parking which we did. When we return to the airport and after talking to them, they gave us access to the Marlowe parking and to our surprise, the parking lot was empty. This was very unfortunate. El estacionamiento fue un problema grande. Al llegar al hotel nos dijeron que no habia cupo en el estacionamiento y nos mandaron a otro hotel. Pedimos desde la primera noche accesso al estacionamiento en el hotel porque la segunda noche utilizariamos el coche a las 2am para ir a dejar a un familiar al aerpuerto. Aun asi no nos dieron espacio en el hotel. Un miembro de la familia tuvo que caminar a las 2 am en el calles para llegar al estacionamiento del otro hotel. Cuando informamos que regresariamos al hotel despues del aerpuerto, nos dijero que no podiamos regresar a este hotel que teniamo que ir al Marlowne. Al final de viaje, el el Marlowne, despues de todo, nos dieron acceso a su estacionamiento y lo que nos sorprendio es que el estacionamiento estaba vacio.
Nadia
Stayed 2 nights in Jul 2025
