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5.0 out of 5

"Good location. Awesome staff. Very friendly and accommodating. made us feel welcome. " More

By a verified traveler on Tue 02 Jul 2019

Hotel Description

4.5-star luxury hotel near Tecnologico de Monterrey - Santa Fe, connected to a shopping center

Close to shopping

Your stay at this Santa Fe hotel places you within 2 miles (3 km) of Tecnologico de Monterrey - Santa Fe and Centro Santa Fe. Teatro Zentrika and Ciudad de los Ninos are also within 2 miles (3 km).

Renovated in 2014

This hotel features 3 bars/lounges, a poolside bar, and a restaurant. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Enjoy the outdoor pool and conveniences like a 24-hour front desk and laundry facilities.

IPod docks, WiFi

Offering conveniences like microwaves and coffee/tea makers, the 260 guestrooms also have WiFi and iPod docks. Other amenities include LED TVs, minibars, and room service.

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
$81* Per night/room Jan 17 - Jan 18

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Mexico City Santa Fe ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hilton Mexico City Santa Fe

Couples (1) Family (1)
5 out of 5
Good location. Awesome staff. Very friendly and accommodating. made us feel welcome.

Posted by on Jul 2, 2019

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Comment from Hotel Management

Aug 28, 2019 by AK

Dear SEWSYL, Thanks for taking the time to send us your comments about your recent stay with us. It is a pleasure to read that you have a wonderful stay at Hilton Mexico City Santa Fe. The entire Team looks forward to welcoming you again in our property. Regards, Andres Korngold General Manager Hilton Mexico City Santa Fe

Renovations + Closures

The following facilities or services will be unavailable from January 5 2021 to March 31 2021 (dates subject to change):

  • Bar/Lounge(s)
  • Business center
  • Shuttle services
  • Swimming pool

Property Features

There's a restaurant on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. There's an onsite business center. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 7360 square feet (684 square meters). An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the luxury Hilton Mexico City Santa Fe. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Parking is available for a fee. A complete renovation of Hilton Mexico City Santa Fe was completed in 2014. This 4.5-star Mexico City hotel is smoke free.

  • 1 building
  • 260 guestrooms or units
  • 4 levels
  • 3 bars or lounges
  • 7360 sq ft of conference space
  • 684 sq m of conference space
  • Built in 2014
  • Dining venue
  • Bar by the pool
  • Terrace on the roof
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Mexico City Intl. Airport (MEX) (23.8 km / 14.8 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Mexico City Santa Fe offers 260 air-conditioned accommodations with iPod docking stations and minibars. LED televisions are featured in guestrooms. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and safes. Housekeeping is provided daily.

  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • LED television
  • Microwave
  • Coffee maker
  • Kitchenware
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 6:30 AM to 11:30 AM.

Madera - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: MXN 1000 per pet, per stay, plus a deposit of MXN 700 per week
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 75 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • gap period enforced between guest stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between MXN 275 and MXN 275 per person (approximately)
  • Fee for in-room wireless Internet: MXN 13.5 per night (rates may vary)
  • Fee for in-room wired Internet: MXN 13.5 per night (rates may vary)
  • Airport shuttle fee: MXN 1100 per vehicle (roundtrip)
  • Self parking fee: MXN 115 per day
  • Pet deposit: MXN 700 per week
  • Pet fee: MXN 1000 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Hotel Santa Fe Mexico City
  • Hilton Santa Fe Mexico City
  • Hilton Mexico City Santa Fe Hotel
  • Hilton Mexico City Santa Fe
  • Hilton Mexico City Santa Fe Hotel
  • Hilton Mexico City Santa Fe Mexico City
  • Hilton Mexico City Santa Fe Hotel Mexico City

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.