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"First time in Mexico City and this hotel does not disappoint! Lovely spacious lobby , great welcoming staff! Well appointed rooms and lots of free wat
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By a verified traveler on Mon 23 Dec 2019
Hotel Description
4-star spa hotel near Paseo de la Reforma
Heart of Mexico City
At this Reforma hotel, you'll be well placed to visit Paseo de la Reforma and Alameda Central, both within a 5-minute walk. Palacio de Bellas Artes and La Ciudadela are also within half a mile (1 km).
Full-service spa, outdoor pool
A full-service spa, 3 restaurants, and 2 spa tubs are all featured at this hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. You'll appreciate the outdoor pool, bar/lounge, and laundry facilities.
MP3 docks, WiFi
Featuring conveniences like refrigerators and coffee/tea makers, the 459 guestrooms also offer MP3 docks and flat-screen TVs with cable channels. 24-hour room service, WiFi, and wired Internet are also available.
Hilton Mexico City Reforma ratings based on 14 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Hilton Mexico City Reforma
Everyone (6)Family (1)
5 out of 5
First time in Mexico City and this hotel does not disappoint! Lovely spacious lobby , great welcoming staff! Well appointed rooms and lots of free water to hydrate!
Definetlt get the executive level because breakfast and happy hour food are delicious and the service is great
Posted by a verified traveler on Dec 23, 2019
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Comment from Hotel Management
Dec 27, 2019
by General Management
Dear Guest, Thank you so much for your recent stay at HIlton Mexico City Reforma and for giving us the opportunity to know more about your experience. We are proud to read that you have a great experience and that you enjoy from our Executive Lounge, located at the 26th floor. We thank you once again for your preference, and look forward to serving you in the future.
1 out of 5
Do not stay here! Where do I start? First, the traffic in the area is horrific! When we arrived our greeting at the front desk was less than desirable and you would think with the amount of money they charge for the room they would be more welcoming!
When we finally got our room we noticed the carpet was dirty, some of the lights didn’t work, the shower was moldy, both the shower and sink had cracked porcelain! Basically it was no better than a 2 star motel! We had no amenities in the room which we are used to at a so called 5 star hotel. Things like magnifying mirror, stocked refrigerator with drinks and snack? Absolutely zero! The rest of the staff, bellmen and concierge were pleasant and helpful but other than that it wasn’t a place I would ever stay again! Do yourself a favor and stay somewhere else! We also stayed at the JW Marriott during our stay and it was great! Cheaper as well as all the amenities I mean ruined that the Hilton was lacking!
Posted by a verified traveler on Nov 11, 2019
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Comment from Hotel Management
Nov 20, 2019
by Management
Dear Guest, Thank you so much for your recent stay at HIlton Mexico City Reforma. I am really sorry to read that unfortunately this time we have not met your expectations, please accept my sincere apologies. We do appreciate all your feedback. We firmly believe that your opinion and comments are very important to improve and exceed our service standards every day. I sincerely hope we will have the chance to welcome you again in a near future and change your perception
4 out of 5
Nice locations and nice views from my room. Will come back. Thanks Hilton
Posted by Zulkifli, from California on Nov 5, 2019
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Comment from Hotel Management
Nov 20, 2019
by Management
Dear Zulkifli, Thank you so much for your recent stay at HIlton Mexico City Reforma and for giving us the opportunity to know more about your experience. We are proud to read that you have a great experience and that you enjoy from our nice location and views. We thank you once again for your preference, and look forward to serving you in the future.
5 out of 5
The staff was amazing. The location is the best if you want to he in the Historic Section. Overall, this place is a gem.
Posted by a verified traveler on Jan 4, 2019
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5 out of 5
Beautiful Hotel
It was honestly the most beautiful hotel that I’ve ever stayed at. My family loved it. And the restaurant downstairs, El Cardenal, was to die for. In the middle of the city, spectacular view, hotel staff was great! There was a guy who checked us in upstairs on the 26th floor, Daniel, he was super kind and helpful. And also, a bellman also by the name of Daniel who was also very helpful! Definitely should stay here if you’re visiting the city.
Posted by Jenn on Jan 29, 2018
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4 out of 5
Nice hotel But no wifi free
Bery Nice people, and room
Cleaning in good location
Posted by a verified traveler on Aug 29, 2016
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5 out of 5
Perfect location for museums and zocalo
Staff was extremely helpful, breakfast was good! Not typical hotel fare at all. Great location for Palacio del Arte and the fantastic zocalo. I felt totally safe walking around on my own. There is also an outstanding taqueria around the corner, about a block away.
Posted by judy, from California on Mar 23, 2015
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5 out of 5
Posted by vand, from California on Oct 16, 2013
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5 out of 5
WONDERFUL EXPERIENCE!
Cons:No free Internet
Everyone from the front desk to the concierge were extremely helpful! The room exeeded my expectations and all the amenities were awesome, including the restaurant El Cardenal, which we loved! But the best of all is the wonderful location! I loved this hotel and will definitely stay there again, hopefully more days!
Posted by Valeriahit, from Hawaii, USA on Jul 26, 2012
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4 out of 5
Great Hotel
Pros:Close restaurants, Quiet, large room, great hospitality
Cons:No free Internet
I enjoyed my stay here. It was a safe, comfortable, and quiet oasis in a hectic city.
Posted by firsttimeinMXC, from Oklahoma, USA on Jun 23, 2012
Hilton Mexico City Reforma offers its guests a full-service spa, 2 spa tubs, an outdoor tennis court, and an indoor pool. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. Business amenities include a business center and a meeting room. Event space at this hotel measures 11840 square feet (1100 square meters) and includes a conference center. An outdoor pool, a fitness center, and a sauna are also featured at the business-friendly Hilton Mexico City Reforma. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Mexico City hotel.
1 building
459 guestrooms or units
27 levels
3 dining venues
11840 sq ft of conference space
1100 sq m of conference space
Built in 2002
Bar or lounge
Coffee shop
Deli
Terrace on the roof
Conference center
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Convenience store
Garden
Gift shop
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Family Friendly Amenities
Family property
Outdoor pool
Indoor pool
Free WiFi
Outdoor tennis court
Grocery/convenience store
Snack bar/deli
Laundry facilities
Refrigerator
Internet
Available in all rooms:
WiFi (surcharge)
, Wired Internet access (surcharge)
Available in some public areas:
Free WiFi
, Free wired Internet
Parking
Valet parking (surcharge)
Transport
Airport: Mexico City, Distrito Federal (MEX-Mexico City Intl.) (11.8 km / 7.3 mi)
Train station: Mexico City Buenavista Station (3.4 km / 2.1 mi)
Metro station: Juarez Station (0.4 km / 0.3 mi)
Property shuttles: Airport shuttle
Parking: Valet parking available for a surcharge
Room Amenities
Hilton Mexico City Reforma offers 459 air-conditioned accommodations with MP3 docking stations and minibars. Flat-screen televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers and hair dryers. This Mexico City hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
Separate bedroom
Minibar
MP3 dock
In-room dining (24 hours)
Flat-screen television
Cable channels
Premium channels
Refrigerator
Coffee maker
Hypo-allergenic bedding
Bathtub or shower
Housekeeping (daily)
Nightly turndown service
Hair dryer
Laptop safe
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:30 AM.
Terraza Alameda - Onsite fine-dining restaurant. Reservations are required.
Los Dones - This buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available.
El Cardenal - Onsite fine-dining restaurant.
24-hour room service is available.
Nearby Activities
2 spa tubs are on site along with an indoor pool and an outdoor pool. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.
Spa Services
Guests can indulge in a pampering treatment at the hotel's full-service spa, SPA Alameda. Services include deep-tissue massages, body wraps, and body scrubs. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy.
Deep tissue massage
Sauna in spa
Spa tub in spa
Body wraps
Body scrubs
Aromatherapy treatments
Massages
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair accessible parking
In-room accessibility
Braille or raised signage
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at 11 PM
Minimum check-in age is: 18
Special check-in instructions:
For rates including breakfast, it is offered daily for up to 2 adults and 2 children under 5 years old. A breakfast surcharge applies for children ages 5 and above dining in the hotel restaurant. For more details, please contact the property using the information on the reservation confirmation received after booking.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pets
Pets and service animals are not allowed at Hilton Mexico City Reforma
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Noise-free guestrooms cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.
Noise-free rooms not guaranteed
Debit cards not accepted
No rollaway/extra beds available
No cribs (infant beds) available
No pets or service animals allowed
Debit cards
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: MXN 295 for adults and MXN 148 for children (approximately)
Fee for in-room wireless Internet: MXN 180 per night (rates may vary)
Fee for in-room wired Internet: MXN 180 per night (rates may vary)
Valet parking fee: MXN 125 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hilton Mexico City
Hilton Mexico City Reforma
Hilton Reforma
Hilton Reforma Hotel
Hilton Reforma Hotel Mexico City
Mexico City Hilton
Mexico City Hilton Reforma
Mexico City Reforma
Mexico City Reforma Hilton
Reforma Hilton
Hilton Mexico City Reforma Hotel Mexico City
Hilton Mexico City Reforma Hotel
Hilton Mexico City Reforma Hotel
Hilton Mexico City Reforma Mexico City
Hilton Mexico City Reforma Hotel Mexico City
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
