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4.1 out of 5

"I love the siute size and the view as well The pool was closed is what I don't like " More

By a verified traveler on Wed 21 Oct 2020

Hotel Description

4.5-star luxury hotel near Paseo de la Reforma

Heart of Mexico City

At this Downtown Mexico City hotel, you'll be well placed to visit Paseo de la Reforma and Alameda Central, both within a 5-minute walk. Palacio de Bellas Artes and Torre Latinoamericana are also within half a mile (1 km).

Renovated in 2017

A full-service spa, 3 restaurants, and 2 spa tubs are all featured at this luxury hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy the outdoor pool and conveniences like a 24-hour front desk and laundry facilities.

MP3 docks, WiFi

Featuring conveniences like refrigerators and coffee/tea makers, the 459 guestrooms also offer MP3 docks and flat-screen TVs with cable channels. WiFi, wired Internet, and minibars are also available.

2 double beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$102* Per night/room May 14 - May 15

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed (Master Suite)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hilton Mexico City Reforma ratings based on 8 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Mexico City Reforma

Everyone (6) Family (2)
4 out of 5
I love the siute size and the view as well The pool was closed is what I don't like

Posted by on Oct 21, 2020

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Comment from Hotel Management

Oct 29, 2020 by Alejandra Gamboa

Dear guest, Thank you very much for your recent stay at HIlton Mexico City Reforma and for taking the time to post your review in Travelocity. We are pleased to learned that you found our suite to your liking, and we are sorry you did not have the opportunity to enjoy the pool. This area is actually closed due the pandemic restrictions. We hope in your next visit this situation has gonna better and you may enjoy all the facilities. I do hope to welcome you back soon in a future visit. Sincerely,

5 out of 5
First time in Mexico City and this hotel does not disappoint! Lovely spacious lobby , great welcoming staff! Well appointed rooms and lots of free water to hydrate! Definetlt get the executive level because breakfast and happy hour food are delicious and the service is great

Posted by on Dec 23, 2019

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Comment from Hotel Management

Dec 27, 2019 by General Management

Dear Guest, Thank you so much for your recent stay at HIlton Mexico City Reforma and for giving us the opportunity to know more about your experience. We are proud to read that you have a great experience and that you enjoy from our Executive Lounge, located at the 26th floor. We thank you once again for your preference, and look forward to serving you in the future.

1 out of 5
Do not stay here! Where do I start? First, the traffic in the area is horrific! When we arrived our greeting at the front desk was less than desirable and you would think with the amount of money they charge for the room they would be more welcoming! When we finally got our room we noticed the carpet was dirty, some of the lights didn’t work, the shower was moldy, both the shower and sink had cracked porcelain! Basically it was no better than a 2 star motel! We had no amenities in the room which we are used to at a so called 5 star hotel. Things like magnifying mirror, stocked refrigerator with drinks and snack? Absolutely zero! The rest of the staff, bellmen and concierge were pleasant and helpful but other than that it wasn’t a place I would ever stay again! Do yourself a favor and stay somewhere else! We also stayed at the JW Marriott during our stay and it was great! Cheaper as well as all the amenities I mean ruined that the Hilton was lacking!

Posted by on Nov 11, 2019

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Comment from Hotel Management

Nov 20, 2019 by Management

Dear Guest, Thank you so much for your recent stay at HIlton Mexico City Reforma. I am really sorry to read that unfortunately this time we have not met your expectations, please accept my sincere apologies. We do appreciate all your feedback. We firmly believe that your opinion and comments are very important to improve and exceed our service standards every day. I sincerely hope we will have the chance to welcome you again in a near future and change your perception

4 out of 5
Nice locations and nice views from my room. Will come back. Thanks Hilton

Posted by , from California on Nov 5, 2019

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Comment from Hotel Management

Nov 20, 2019 by Management

Dear Zulkifli, Thank you so much for your recent stay at HIlton Mexico City Reforma and for giving us the opportunity to know more about your experience. We are proud to read that you have a great experience and that you enjoy from our nice location and views. We thank you once again for your preference, and look forward to serving you in the future.

5 out of 5
The staff was amazing. The location is the best if you want to he in the Historic Section. Overall, this place is a gem.

Posted by on Jan 4, 2019

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5 out of 5

Beautiful Hotel

It was honestly the most beautiful hotel that I’ve ever stayed at. My family loved it. And the restaurant downstairs, El Cardenal, was to die for. In the middle of the city, spectacular view, hotel staff was great! There was a guy who checked us in upstairs on the 26th floor, Daniel, he was super kind and helpful. And also, a bellman also by the name of Daniel who was also very helpful! Definitely should stay here if you’re visiting the city.

Posted by on Jan 29, 2018

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4 out of 5

Nice hotel But no wifi free

Bery Nice people, and room Cleaning in good location

Posted by on Aug 29, 2016

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5 out of 5

Perfect location for museums and zocalo

Staff was extremely helpful, breakfast was good! Not typical hotel fare at all. Great location for Palacio del Arte and the fantastic zocalo. I felt totally safe walking around on my own. There is also an outstanding taqueria around the corner, about a block away.

Posted by , from California on Mar 23, 2015

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Renovations + Closures

The following facilities or services will be unavailable from February 1 2021 to May 31 2021 (dates subject to change):

  • Business center
  • Meeting facilities
  • Sauna
  • Spa tub
  • Swimming pool

Property Features

Hilton Mexico City Reforma offers its guests a full-service spa, 2 spa tubs, an outdoor tennis court, and an indoor pool. There are 3 restaurants on site, along with a snack bar/deli. Business amenities include a business center and a meeting room. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 11840 square feet (1100 square meters) and includes a conference center. An outdoor pool, a fitness center, and a sauna are also featured at the luxury Hilton Mexico City Reforma. For a fee, parking is available. A complete renovation of Hilton Mexico City Reforma was completed in 2017. Smoking is allowed in designated areas at this 4.5-star Mexico City hotel.

  • 1 building
  • 459 guestrooms or units
  • 27 levels
  • 3 dining venues
  • 11840 sq ft of conference space
  • 1100 sq m of conference space
  • Built in 2002
  • Deli
  • Terrace on the roof
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Outdoor tennis court
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Benito Juarez International Airport (MEX) (11 km / 6.8 mi)
  • Train station: Mexico City Buenavista Station (3.3 km / 2.1 mi)
  • Metro station: Juarez Station (0.4 km / 0.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Mexico City Reforma offers 459 accommodations with MP3 docking stations and minibars. Flat-screen televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers and hair dryers. This Mexico City hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Separate bedroom
  • Minibar
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.

Terraza Alameda - Onsite fine-dining restaurant.

El Cardenal - Onsite fine-dining restaurant. Open daily.

Sonora Grill Prime - Onsite steakhouse. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 spa tubs are on site along with an indoor pool and an outdoor pool. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, SPA Alameda. Services include deep-tissue massages, body wraps, and body scrubs. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy.

  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

For rates including breakfast, it is offered daily for up to 2 adults and 2 children under 5 years old. A breakfast surcharge applies for children ages 5 and above dining in the hotel restaurant.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: MXN 1085 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 55 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: MXN 295 for adults and MXN 148 for children (approximately)
  • Fee for in-room wireless Internet: MXN 180 per night (rates may vary)
  • Fee for in-room wired Internet: MXN 180 per night (rates may vary)
  • Valet parking fee: MXN 125 per day
  • Pet fee: MXN 1085 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Mexico City
  • Hilton Mexico City Reforma
  • Hilton Reforma
  • Hilton Reforma Hotel
  • Hilton Reforma Hotel Mexico City
  • Mexico City Hilton
  • Mexico City Hilton Reforma
  • Mexico City Reforma
  • Mexico City Reforma Hilton
  • Reforma Hilton
  • Hilton Mexico City Reforma Hotel Mexico City
  • Hilton Mexico City Reforma Hotel
  • Hilton Mexico City Reforma Hotel
  • Hilton Mexico City Reforma Mexico City
  • Hilton Mexico City Reforma Hotel Mexico City

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.