4.5 out of 5

"I was traveling for business and originally stayed in Santa Fe Mexico. My trip unexpectedly extended a few days so I decided to switch hotels for no ... " More

By a verified traveler on Tue 27 Jun 2017

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Hotel Description

Gran Hotel Ciudad De Mexico puts you in the heart of Cuauhtemoc, within steps of popular attractions like Plaza de la Constitucion and Zocalo. Highlights at this hotel include 2 restaurants, a bar/lounge, and a 24-hour business center.

LCD TVs with cable channels are featured in all 60 rooms, and you can enjoy free WiFi, coffee/tea makers, and free weekday newspapers. Minibars provide refreshments, and room service is also available. Free local calls, free bottled water, and safes are also available.

The restaurant, Cafe Ciudad de Mexico, is open for breakfast. 7804 square feet (725 square meters) of event facilities include 11 meeting rooms and conference space. Other amenities include free WiFi in public areas, a fitness center, and a free manager's reception. There's also valet parking, along with the convenience of car rentals on site.

Attractions within a short walk walk of this 4-star Historic Center hotel include Palacio Nacional and Ayuntamiento.

Super Saver One Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$120 per night

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Master Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Super Saver 2 Full Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Gran Hotel Ciudad De Mexico ratings based on 12 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

Business Trip to Mexico City

I was traveling for business and originally stayed in Santa Fe Mexico. My trip unexpectedly extended a few days so I decided to switch hotels for no particular reason other than to experience another part of the city. The hotel was centrally located, very majestic, great historic atmosphere, and the room was very nice. The room location overlooked the main center of the city. The room and hotel was quiet, clean, and comfortable. I will definitely stay at this hotel next month when I return next month.

Posted by on Jun 27, 2017

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Comment from Hotel Management

Jun 30, 2017 by Guest Service

Dear guest, Thank you for taking the time to write this review. We could not feel happier to know that you had such a good experience on your last stay with us, knowing that you enjoyed our location, the amazing room, the views, the history which makes us feel really proud. Please do not hesitate in visiting us again as we will always be trying to create memorable moments. Best wishes,

5 out of 5

Perfect Stay in Mexico City

Pros: Historic, character, stained glass ceiling, location to historic sites, staff.
Cons: Not much, no complaints.
Location: Walking distance to: Cathedral, Aztec Temple Mayor and Museum, Dining, Street Shopping, Palace of Fine Arts, Historic District. Tour bus trip stop too
Location was absolutely ideal, walking distance to everywhere, no taxis needed. Historic hotel was outstanding, oozing with character. They don't make them like this anymore. Concierge and staff were extremely helpful, and helped us plan the perfect visit. (Thanks Salvador!). Highly recommended, all the way around.

Posted by on Jul 20, 2016

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Comment from Hotel Management

Jul 23, 2016 by Guest Service

Dear Guest, Thank you for taking the time to write a review! I am so glad to hear that you enjoyed your stay with us, and of course that you had a wonderful time while you were visiting our city. Best regards.

5 out of 5

A 2nd home away from home

I cannot say enough for the staff and the well keep of the hotel. I will be looking to stay at the Grand again.

Posted by , from Dallas, TX on Nov 6, 2015

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Comment from Hotel Management

Nov 11, 2015 by GRAN HOTEL CIUDAD DE MÉXICO

Dear Joseph, thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

4 out of 5

The service went above and beyond the usual hotel!

Pros: Free breakfast, Close restaurants, Free Internet, great views from the restaurant
The staff were very sweet and kind. Although I speak Spanish they spoke in English to me. That would be very welcoming to someone who did not have a grasp of the language. At one point I was having difficulty accessing the the internet. I went to the front desk explained my problem and within 20 min. a service man was at my door and resolved my problem.. Bottom line...if you want to feel a little bit like royalty for at least a day then stay at the Gran Hotel.....It was truly an experience worth having.

Posted by , from I am Canadian living in Long Island New York on Nov 30, 2012

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Comment from Hotel Management

Jul 17, 2015 by Guest Service Manager

Thank you very much for your comment, it is very important for us to provide excellent completely personalized and friendly service at all times. We hope your visit again.

4 out of 5

In good historic location with good service

Pros: Free Internet
The serice is standard and hotel is very classical and beautiful.

Posted by , from Taiwan on May 9, 2012

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Comment from Hotel Management

Jul 21, 2015 by Guest Service Manager

Thank you very much for your kind comments, we are happy to have sidod and their liking our facilities and the Art Nouveau style of our hotel. We hope your visit again.

5 out of 5

Really nice hotel

Pros: Close restaurants, Free Internet
Cons: the accoridan player on the street was annoying.
It is a really great hotel although when I checked in, the electricity was out which was around 3:00 PM, it was out until at least 7:00 PM. Luckily I had plans so I was not in the hotel most of that time. I have to say that the hotel was working on the problem and has battery-powered lighting up in the halls to insure safety. It is by far the nicest hotel I have stayed in Mexico City and would use again no doubt. Beautiful lobby and bathrooms.

Posted by , from Small town, Ohio on Nov 10, 2011

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Comment from Hotel Management

Jul 21, 2015 by Guest Service Manager

Thank you very much for your great comments, we are happy you enjoyed your stay with us, we hope your visit again

2 out of 5

Nice old Colonial Hotel with a great location but...

Pros: location
Cons: Noisy, Poor breakfast
Man its noisy. The location in this case is a plus and a negative issue here. The proximity to "El Zocalo" makes it a nice hotel for tourists but the noisy downtown (with loud music from shops in the morning and loud music from nightclubs at night) makes this Hotel a horrible place to rest.

Posted by , from LA on Feb 4, 2011

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Comment from Hotel Management

Jul 21, 2015 by Guest Service Manager

Thank you very much for sharing your comments and observations Sorry you have had these problems during your stay, we are working to improve the experience of our guests in terms of external noise. We look forward

5 out of 5

fabulous!!!

Stayed at hotel for 3nights. Was there when the Soap was being tape but I was on the 4th floor so I did not hear any type of band either Rock nor Mariachi.... There was alot of people in the foyer starting early in the am to late pm but that was for 1 night only! The other nights we enjoyed cocktails and listening to the piano ...I am planning on staying there again....My only complain was that room service would not answer their phone after 8pm... I would have to contact operator and then they would connect me right thru to them!s

Posted by on Oct 25, 2010

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Comment from Hotel Management

Jan 25, 2016 by Community Manager - Gran Hotel Ciudad de México

Dear Guest, Thank you for your positive review of our property. I am very pleased that you enjoyed your stay with us. I would like to thank you for taking the time to write this positive review, and we look forward to your next stay with us. Best Regards

5 out of 5

fabulous!!!

Stayed at hotel for 3nights. Was there when the Soap was being tape but I was on the 4th floor so I did not hear any type of band either Rock nor Mariachi.... There was alot of people in the foyer starting early in the am to late pm but that was for 1 night only! The other nights we enjoyed cocktails and listening to the piano ...I am planning on staying there again....My only complain was that room service would not answer their phone after 8pm... I would have to contact operator and then they would connect me right thru to them!s

Posted by on Oct 25, 2010

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Comment from Hotel Management

Jan 25, 2016 by Community Manager - Gran Hotel Ciudad de México

Dear Guest, Thank you for your positive review of our property. I am very pleased that you enjoyed your stay with us. I would like to thank you for taking the time to write this positive review, and we look forward to your next stay with us. Best Regards

4 out of 5

Nice Hotel, but Beware

This hotel is beautifully appointed. My room was very spacious and very clean. The staff was friendly and attentive (to a point ... see below). The wait staff in the breakfast restaurant were a little slow. My room was extremely quiet for being in the heart of the historic center (to a point ... se below). Caution! Because of this hotel's beauty and location, it appears to be a popular location for many activities. During my four-day stay there were activities taking place almost daily which restricted you from parts of the hotel and ambience that you thought you were paying for. On my last night there, they were filming a Mexican night-time soap opera. After the filming was over, they had a party for the crew and actors in a conference room (not a ballroom) DIRECTLY under my room. The party included a very loud rock and roll band that did not allow for any sleep. We complained to the front dest at 11:30pm who said it should have ended at 11:00pm. At midnight, the band ended and we had silence for about 10 minutes until a loud mariachi band started. After several calls to the frontdesk we were told that he could do nothing. We called the police and finally the party ended at 1:15am. The hotel informed us that this was normal in Mexico and our cab driver confirmed that they are constant hosts to large, loud parties. Unbelievable disrespect for their paying guests.

Posted by on Oct 17, 2010

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Comment from Hotel Management

Jan 25, 2016 by Community Manager - Gran Hotel Ciudad de México

Dear Guest, Thank you for your review of our hotel. You have noted some deficiencies during your stay, and I will make sure that these items are looked after. I would like to thank you for staying with us, and I hope you will give us another opportunity to be of service. Please do not hesitate to contact me personally, should you wish to discuss further. Best Regards

Property Features

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered. WiFi is free in public spaces. A 24-hour business center and meeting rooms are available. Event space at this hotel measures 7804 square feet (725 square meters) and includes conference space. A fitness center, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly Gran Hotel Ciudad De Mexico. For a fee, parking is available. For a fee, the property may offer extended parking privileges after check-out. This 4-star Cuauhtemoc hotel is smoke free.

  • 1 building
  • 60 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 5 conference rooms
  • 7804 sq ft of conference space
  • 725 sq m of conference space
  • Built in 1895
  • Bar or lounge
  • Manager's reception (free)
  • Terrace on the roof
  • Business center (24 hours)
  • Conference facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Mexico City, Distrito Federal (MEX-Mexico City Intl.) (11.2 km / 7 mi)
  • Train station: Mexico City Buenavista Station (4 km / 2.5 mi)
  • Metro station: Zocalo Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Gran Hotel Ciudad De Mexico offers 60 air-conditioned accommodations with minibars and safes. 32-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Cuauhtemoc hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

The hotel hosts a free manager's reception on select days.

Cafe Ciudad de Mexico - This restaurant serves breakfast only. Guests can enjoy drinks at the bar.

La Terraza - This restaurant specializes in Mexican cuisine and serves brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 6:00 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets and service animals are not allowed at Gran Hotel Ciudad De Mexico

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 18 years old.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No pets or service animals allowed
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15.00 and USD 25.00 per person (approximately)
  • Valet parking fee: USD 13 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ciudad Mexico
  • Gran Ciudad
  • Gran Ciudad De Mexico
  • Gran Hotel Ciudad
  • Gran Hotel Ciudad De Mexico
  • Gran Hotel Ciudad Mexico
  • Gran Hotel Mexico
  • Gran Mexico
  • Hotel Ciudad
  • Mexico Gran Hotel
  • Gran Hotel Ciudad De Mexico Mexico City
  • Gran Ciudad Mexico

You should know

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.