6/10 Okay
Andres
Traveled with family
Nov 17, 2025
Staff bell boys, restaurant employees great. Front desk staff, terrible. Our airplane was programmed to depart at 01:00 am, I requested if we could stay in our room until 9;00 pm, understanding that we have to pay perhaps 50 % of the daily rate. They said to me that from 1:00 pm to 6:00 you pay half day rate, if you stay until 9;00 pm you have to pay one more night. I asked if I could be assisted in any way base on the circumstances, the reception manager said that she could not assist us and that was the policy and period. After 6 nights in the hotel, I didn’t expect such an answer. We were ready to pay some fee but another night fur few hours. Before moving out from Mexico, I was a sales director in Royal Zona Rosa, these days different name but, we always were looking how to assist our guests. Very disappointed end of our trip.


Andres
Stayed 6 nights in Nov 2025




























