4/10 Poor
Diana
Traveled with family
Jan 23, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
I do not recommend the Hotel Camino Real Santa Fe at all! I, as the owner of the Travel Agency, am never going to propose it. I rented a Junior Suite and it didn't even have two cups of coffee, only one, it didn't have coffee or cream, the hair dryer was broken, and although I complained at the Reception, they never changed it, the shower barely had any water, the room almost dark, they are not lighting. I had to give my License and Passport to exchange dollars for pesos and I hope they respect the rules of confidentiality and security, and nothing happens with my information. At breakfast, the bread and other pastries, old, like the ham, cheese, etc., looked reused, with the edges burned from the cold, but, I have to highlight that the employees are very friendly, they behave attentive and professional, I have no complaints about the restaurant staff. At the Reception, I did not have the same experience at the Reception with one of the employees to whom I gave complaints about the lack of conditions and the broken dryer, he literally did not care. I will never return to that Hotel, it does not comply with what they advertise at the time of renting it.
Diana
Stayed 4 nights in Jan 2024