Skip to main content
Beginning of main content
4.0 out of 5

"I'm afraid I've written about this place before, but this time my experience is quite important. I had a small stroke and fell out of my bathtub hitti ... " More

By a verified traveler on Fri 26 Mar 2021

Enter dates to see availability

Hotel Description

3-star hotel near Zócalo

Heart of Mexico City

A stay at this Historic Center hotel places you steps from Zócalo and a 5-minute walk from Palacio Nacional. Alameda Central and Metropolitan Cathedral are also within half a mile (1 km).

Business services

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. A terrace, dry cleaning, and luggage storage are also on offer.

Free WiFi, cable TV

In addition to TVs with cable channels, the 84 guestrooms offer free WiFi and room service. Other amenities include espresso makers, free local calls, and free bottled water.

Standard Room, 2 Twin Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
$78* Per night/room May 31 - Jun 1

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Best Western Majestic ratings based on 5 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Majestic

Everyone (5)
5 out of 5

Posted by on Oct 5, 2021

Was this review helpful to you?
5 out of 5
I'm afraid I've written about this place before, but this time my experience is quite important. I had a small stroke and fell out of my bathtub hitting my head on the tile floor. Eventually I called the desk and they sent someone who helped me up, got me a free medical appointment, got a taxi and took me to the dr. office, from there he arranged a trip to an X-ray lab, return to the doctor to read it and home. He voluntarily spent his entire day taking care of me with the hotel's orders. I have never been treated so well and so kindly anywhere. This is my fourth stay and it won't be the last. There is a comfortable, grandmotherly feel to the place that I just love.

Posted by on Mar 26, 2021

Was this review helpful to you?
Comment from Hotel Management

Apr 8, 2021 by Lourdes

Gracias por sus comentarios y preferencia.

2 out of 5

Too old.

It was a nightmare my very first night. They are not respectful people . For any reason. They work on top of my room till midnight. And start again at 6: am !!!! I was very upset.

Posted by on Jul 10, 2017

Was this review helpful to you?
Comment from Hotel Management

Jul 14, 2017 by Ventas

I regret that you did not enjoy your stay with us, and I will be checking what you mention with my colleagues, a favor could send me your name and room to be able to give you a better follow up to what you tell me. And again my apologies.

5 out of 5

Excellence in service

The hotel have excellent service I am very satisfied with my stay. I definitely recommend this hotel.

Posted by , from Houston,Tx. on Mar 26, 2017

Was this review helpful to you?
3 out of 5

beautiful hotel, nice district view spectacular

Pros: the over all view, staff, safety and the restaurant and cleanliness.
Cons: air condition and refrigerator
Location: cathedral, shops the president building and nearby museums
hotel like I said gorgeous, especially being historic, but one condition it lacks a refrigerator and air condition. since being a diabetic my insulin needs to be cold and it was a nusence of going to the restaurant every time for ice and the pluming was terrible I took a bath and when I open the valve it leaked right through the floor causing a flood which maintenance had to come and fix the drain. overall stay I put it a five. staff wonderful and very helpful.

Posted by on Nov 20, 2015

Was this review helpful to you?

Renovations + Closures

The property is closed between September 15 and September 16.

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and a meeting room. WiFi is free in public spaces. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Best Western Majestic. Smoking is allowed in designated areas at this 3-star Mexico City hotel.

  • 84 guestrooms or units
  • 7 levels
  • Built in 1937
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Mexico City Buenavista Station (4 km / 2.5 mi)
  • Metro station: Zocalo Station (0.2 km / 0.1 mi)

Room Amenities

Best Western Majestic offers 84 accommodations with espresso makers and safes. Televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Espresso maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7 AM to noon.

La Terraza - This restaurant serves breakfast, brunch, lunch, and dinner.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 6 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: MXN 195 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Majestic
  • Best Western Majestic Hotel
  • Best Western Majestic Hotel Mexico City
  • Best Western Majestic Mexico City
  • Majestic Best Western
  • Best Western Hotel Majestic
  • Best Western Mexico City
  • Mexico City Best Western
  • Best Western Majestic Hotel
  • Best Western Majestic Mexico City
  • Best Western Majestic Hotel Mexico City

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing http://www.travelocity.com/Mexico-City-Hotels-Best-Western-Majestic.h10081-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Mexico-City-Hotels-Best-Western-Majestic.h10081-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Mexico-City-Hotels-Best-Western-Majestic.h10081-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.