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Hacienda Susula

3.5 star property
Enjoy 3 outdoor pools at this 3.5-star Mérida hotel

Choose dates to view prices

Photo gallery for Hacienda Susula

3 outdoor pools
Terrace/patio
Junior Suite Swim Out- 1 King | Bathroom | Shower, free toiletries, towels, soap
Master Suite Swim Out- 2 King | Premium bedding, minibar, in-room safe, blackout drapes
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Calle 18 S/N, Between 19 and 21, Susulá, Mérida, YUC, 97314
  • Place, Animaya Zoological Park
    ‪16 min walk‬
  • Place, Paseo de Montejo
    ‪17 min drive‬
  • Place, U.S. Consulate General Mérida
    ‪17 min drive‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪13 min drive‬

Room options

View all photos for Junior Suite Swim Out- 1 King

Premium bedding, minibar, in-room safe, blackout drapes

Junior Suite Swim Out- 1 King

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite Swim Out- 1 King bed

Suite Swim Out- 1 King bed | Premium bedding, minibar, in-room safe, blackout drapes

Suite Swim Out- 1 King bed

8.0 out of 10
Very good
(1 review)
  • 657 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Swim Out- 2 Queen

Suite Swim Out- 2 Queen | Premium bedding, minibar, in-room safe, blackout drapes

Suite Swim Out- 2 Queen

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite W/ Terrace & Pool View- 1 King

Premium bedding, minibar, in-room safe, blackout drapes

Suite W/ Terrace & Pool View- 1 King

  • Sleeps 2
  • 1 King Bed

View all photos for Suite W/Terrace & Pool View- 2 Queen

Premium bedding, minibar, in-room safe, blackout drapes

Suite W/Terrace & Pool View- 2 Queen

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Jr Suite W/Terrace & Pool View-1 King

Premium bedding, minibar, in-room safe, blackout drapes

Jr Suite W/Terrace & Pool View-1 King

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite Swim Out- 2 King

Master Suite Swim Out- 2 King | Premium bedding, minibar, in-room safe, blackout drapes

Master Suite Swim Out- 2 King

  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Master Suite & Pool View-1King & 2 Queen

Premium bedding, minibar, in-room safe, blackout drapes

Master Suite & Pool View-1King & 2 Queen

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

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About the neighborhood

Mérida

In Mérida .Stay at this Mérida hotel and you'll be within 2 miles (3 km) of Animaya Zoological Park and 6 miles (10 km) of Zoological Park of Centenario. Parque Zoológico del Centenario and Park of the Americas are also within 6 miles (10 km).

What's nearby

  • Animaya Zoological Park - 16 min walk - 0.9 miles
  • Paseo de Montejo - 17 min drive - 8.7 miles
  • U.S. Consulate General Mérida - 17 min drive - 8.7 miles
  • Yucatán Siglo XXI Convention Center - 18 min drive - 7.6 miles
  • Progreso Beach - 60 min drive - 27.8 miles

Getting around

  • Teya-Merida Station - 36 min drive
  • Mérida International Airport (MID) - 17 min drive

Restaurants

  • ‪Jardín Mastache - ‬6 min drive
  • ‪Estrella de Mar II - ‬7 min drive
  • ‪Pollos El Leñador - ‬5 min drive
  • ‪Xin Long - ‬5 min drive
  • ‪Plaza Garibaldi - ‬7 min drive

About this property

Hacienda Susula

Enjoy 3 outdoor pools at this 3.5-star Mérida hotel
Hacienda Susula offers its guests 3 outdoor swimming pools. There's a restaurant on site. You can enjoy a drink at the pool bar. Free breakfast is served daily.

Hacienda Susula also features a rooftop terrace, a garden, and a picnic area. Self parking is free.

This 3.5-star Mérida hotel is smoke free.

  • 31 guestrooms or units
  • Continental breakfast (free)
  • Terrace on the roof
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • No smoking on site
  • Bar by the pool
  • Dining venue
Hacienda Susula offers 31 air-conditioned accommodations with safes and irons/ironing boards. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers and complimentary toiletries. Additionally, rooms include ceiling fans and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • 3 outdoor pools

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite self parking

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:30 AM
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 3 outdoor pools

Accessibility

  • No elevator
  • Smooth flooring in room

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Iron/ironing board
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards, and cash.

We should mention

  • Pool access available from 9:30 AM to 10:00 PM.
  • Children may not be eligible for complimentary breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hacienda Susula Hotel
Hacienda Susula Mérida
Hacienda Susula Hotel Mérida

Frequently asked questions

How close is Hacienda Susula to the airport?

Hacienda Susula is 7.2 mi (17-min drive) away from the Mérida International Airport (MID) airport, the closest popular airport to the property.

Does Hacienda Susula have an airport shuttle?

Airport shuttle services are not available at Hacienda Susula.

Does Hacienda Susula offer free breakfast?

Hacienda Susula offers free continental breakfast every day from 7:30 AM to 11:30 AM.

Is there a casino at Hacienda Susula?

No, there is no casino at this hotel, but Juega Juega Casino (12-min drive) and Casino La Cima (14-min drive) are nearby.

What time is check-in at Hacienda Susula?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Hacienda Susula?

This hotel offers free self parking.

Does Hacienda Susula have a pool?

Hacienda Susula features 3 outdoor pools. Guests can enjoy pool access from 9:30 AM to 10:00 PM.

Does Hacienda Susula have a restaurant?

Yes, there is a restaurant on site.

Does Hacienda Susula have a spa?

There are no spa services available at this hotel.

How close is Hacienda Susula to downtown Mérida?

Hacienda Susula is 0.1 mi away from Susulá.

Hacienda Susula Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 25 out of 42 reviews
Rating 8 - Good. 11 out of 42 reviews
Rating 6 - Okay. 2 out of 42 reviews
Rating 4 - Poor. 3 out of 42 reviews
Rating 2 - Terrible. 1 out of 42 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

9.8/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ricardo

Stayed 3 nights in Aug 2025

10/10 Excellent

Osmany

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Aug 2025

10/10 Excellent

selene

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Está muy lindo, tiene poco tiempo que lo abrieron y llegamos muchísimo antes del check in y nos dieron la habitación. Todo el personal muy amable, la comida está increíble, los desayunos venían incluidos en nuestra estancia y la verdad está súper servidos. Tienen una cata de vinos que la verdad nos encantó con Eduardo.
Stayed 2 nights in Jun 2025

2/10 Terrible

AJIT, Sacramento

Disliked: Cleanliness, staff & service, property conditions & facilities
very bad experience, pool was dirty, no telephone available in room, no reception available, noisy area,the dogs were barking all night, taxi facility not available from hotel.
Stayed 2 nights in May 2025

10/10 Excellent

James

Stayed 1 night in Jul 2024

10/10 Excellent

Haxel, Mérida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito y tranquilo el lugar.
Stayed 1 night in Aug 2025

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien
Stayed 2 nights in Aug 2025

8/10 Good

Alejandra

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Único inconveniente el dormitorio no tenía acceso agua y me movieron otra habitación.
Stayed 1 night in Aug 2025

8/10 Good

Wendy

Stayed 1 night in Aug 2025

8/10 Good

KATY

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
La atención al lle
Stayed 1 night in Aug 2025

10/10 Excellent

Manuel

Stayed 1 night in Jul 2025

8/10 Good

Jazmin

Liked: Cleanliness, staff & service, property conditions & facilities
excelente opción para tu estancia
Stayed 4 nights in Jul 2025

10/10 Excellent

Psic. Evita

Liked: Cleanliness, staff & service, property conditions & facilities
Muy lindo todo ! Y muy rico el restaurante
Stayed 1 night in Jun 2025

10/10 Excellent

Yasmin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal amable, buenas instalaciones y restaurante con buenos alimentos típicos solo considero que deberían ampliar su menú.
Stayed 1 night in Jul 2025

10/10 Excellent

LILIA

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Jun 2025

6/10 Okay

angelica

Liked: Room comfort
Fue complicada, me tuve que cambiar de habitación, un lugar muy ruidoso, la verdad no pude descansar muy lindo lugar pero los fines de semana hay day pas y se llena la alberca la gente se mete vestida no hay reglas para su uso
Stayed 4 nights in Apr 2025

4/10 Poor

EVELYN

Disliked: Cleanliness, property conditions & facilities
Muchas expectativas en redes sociales, la propiedad. Es nueva y está completamente descuidada, la limpieza es muy mala, jamás me meto al jacuzzi del asco que me dio, muy caro para lo que brindan, con ese presupuesto me voy a un lugar mucho mejor
Stayed 1 night in May 2025

4/10 Poor

bianca z

Traveled with family
Disliked: Cleanliness

No recomendable

Mala organización. Su personal tiene buena actitud pero muchas fallas en su logística. Solo hay una persona en la recepción y es la misma que lleva tus maletas. No hacían la limpieza de mi recámara por qué no tenían duplicado de la llave. Un día no servía la bomba del agua y no había agua en el baño. El desayuno lo empiezan a servir tarde. Y al final al no encontraban la reserva para hacer check out.
Stayed 5 nights in Apr 2025

10/10 Excellent

Samara

Liked: Cleanliness, staff & service, property conditions & facilities
Todo estuvo excelente
Stayed 5 nights in Feb 2025

8/10 Good

Jaime Emmanuel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Buen lugar
Stayed 1 night in Apr 2025

10/10 Excellent

Estela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bien

Todo muy bien
Stayed 1 night in Mar 2025

10/10 Excellent

rogelio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Giobana patricia

Traveled with partner
Liked: Cleanliness, amenities
Excelente , todo muy lindo el servicio fue espectacular y la comida no que decir
Stayed 1 night in Mar 2025

8/10 Good

María Fernanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo un potencial

El hotel tiene un grandísimo potencial. Como embajadora de hospitalidad turística tengo mis comentarios respecto a las áreas de oportunidad, tales como un recorrido en el que hablen de la historia del lugar, un distintivo para eventos especiales (como una bienvenida de pétalos en aniversarios, decoraciones en cumpleaños, etc.) y opciones all-inclusive.
Stayed 1 night in Mar 2025

4/10 Poor

Hector

Traveled with family
Disliked: Cleanliness

Mala experiencia

La habitación no contaba con amenidades (jabón, shampoo, crema, etc.) tampoco había control del A/C y de TV, no hay teléfono en la habitación para llamar a recepción, tuve que salir a buscar al personal quienes me dijeron que no hay teléfono para llamar a recepción y solo es llamando al celular de la chica de recepción lo que no se me hace nada profesional del hotel, la alberca super sucia, lástima ya que está muy bonita y grande, no vale la pena el costo que pague por lo que ofrecieron.
Stayed 1 night in Feb 2025