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JW Marriott Hotel Medan

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Outdoor pool
Executive Deluxe | Bathroom | Separate tub and shower, rainfall showerhead, free toiletries
Lobby
Exterior
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Jalan Putri Hijau No. 10, Medan, North Sumatra, 20111
  • Place, DeliPark Mall Medan
    ‪3 min walk‬
  • Place, Grand City Hall
    ‪10 min walk‬
  • Place, Tjong A Fie's Mansion
    ‪19 min walk‬
  • Airport, Medan (KNO-Kuala Namu Intl.)
    ‪44 min drive‬

Room options

View all photos for Executive Deluxe

Executive Deluxe | 1 bedroom, premium bedding, minibar, in-room safe

Executive Deluxe

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 712 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Room, 1 King Bed, City View

1 bedroom, premium bedding, minibar, in-room safe

Executive Room, 1 King Bed, City View

  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, City View

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, City View

9.6 out of 10
Exceptional
(15 reviews)
  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Panoramic Room, 1 King Bed, City View

1 bedroom, premium bedding, minibar, in-room safe

Panoramic Room, 1 King Bed, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Room, 2 Twin Beds, City View

1 bedroom, premium bedding, minibar, in-room safe

Executive Room, 2 Twin Beds, City View

  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds, City View

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Twin Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, City View

Junior Suite, 1 King Bed, City View | 1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed, City View

  • City view
  • 969 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | 1 bedroom, premium bedding, minibar, in-room safe

Presidential Suite, 1 King Bed

  • City view
  • 2153 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Ambassador Suite

Ambassador Suite | 1 bedroom, premium bedding, minibar, in-room safe

Ambassador Suite

  • City view
  • 1346 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Medan

City center retreat .With a stay at this Kesawan hotel, you'll be within half a mile (1 km) of Grand City Hall and 2 miles (3 km) of Tjong A Fie's Mansion. Sun Plaza and Medan Mall are also within 2 miles (3 km).

What's nearby

  • DeliPark Mall Medan - 3 min walk - 0.2 miles
  • Grand City Hall - 10 min walk - 0.6 miles
  • Tjong A Fie's Mansion - 19 min walk - 1.0 mile
  • Medan Mall - 6 min drive - 1.0 mile
  • Sun Plaza - 7 min drive - 1.5 miles

Getting around

  • Medan Station - 12 min walk
  • Medan (KNO-Kuala Namu Intl.) - 49 min drive

Restaurants

  • ‪Rumah Makan Sederhana - ‬2 min walk
  • ‪Executive Lounge - ‬2 min walk
  • ‪Nelayan Sari Laut - ‬5 min walk
  • ‪Marriott Café - ‬2 min walk
  • ‪Starbucks Reserve - ‬3 min walk

About this property

JW Marriott Hotel Medan

5-star luxury hotel near Grand City Hall
JW Marriott Hotel Medan offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A children's pool, a hot tub, and a sauna are also featured at the luxury JW Marriott Hotel Medan. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 5-star Medan hotel is smoke free.

  • 287 guestrooms or units
  • 3 dining venues
  • Meeting rooms
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
JW Marriott Hotel Medan offers 287 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 55-inch LED televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Quan Spa by JW Marriott Medan. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Property amenities

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 10-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Covered valet parking on site (IDR 225,000 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: IDR 288,000 for adults and IDR 144,000 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Area rugs in room
  • Elevator (31 inch wide door)
  • Lever door handles
  • Stair-free path to entrance
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 55-inch LED TV with satellite channels
  • Pay movies

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 484000.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 288000 for adults and IDR 144000 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one-way, maximum occupancy 4)
  • Covered valet parking fee: IDR 225000 per day
  • Rollaway bed fee: IDR 484000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Property Registration Number 55110, 8120213071204

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 10-device limit.

Property is also known as

JW Marriott Hotel Medan
JW Marriott Medan
JW Medan
Marriott Hotel Medan
Medan JW Marriott Hotel
JW Marriott Hotel Medan Hotel
JW Marriott Hotel Medan Medan
JW Marriott Hotel Medan Hotel Medan

Frequently asked questions

How close is JW Marriott Hotel Medan to the airport?

JW Marriott Hotel Medan is 25.5 mi (49-min drive) away from the Medan (KNO-Kuala Namu Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at JW Marriott Hotel Medan?

As of Jun 10, 2026, prices found for a 1-night stay for 2 adults at JW Marriott Hotel Medan on Jun 14, 2026 start from $93, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does JW Marriott Hotel Medan have an airport shuttle?

JW Marriott Hotel Medan offers an airport shuttle 24 hours a day, on request, for a charge of IDR 350000 per vehicle, one-way.

Does JW Marriott Hotel Medan offer free breakfast?

Free breakfast isn’t provided at JW Marriott Hotel Medan, but buffet breakfast is offered for a fee of IDR 288000 for adults and IDR 144000 for children. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at JW Marriott Hotel Medan?

No, there is no casino at this hotel.

What time is check-in at JW Marriott Hotel Medan?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at JW Marriott Hotel Medan?

This hotel offers free self parking. Valet parking is available for IDR 225000 per day.

Does JW Marriott Hotel Medan have a pool?

JW Marriott Hotel Medan features an outdoor pool and a children's pool.

Does JW Marriott Hotel Medan have a restaurant?

There are 3 onsite restaurants, offering options like international cuisine and light fare.

Does JW Marriott Hotel Medan have a spa?

Pamper yourself with a day at Quan Spa by JW Marriott Medan, where you can enjoy body wraps, aromatherapy, and hot stone massages.

How close is JW Marriott Hotel Medan to downtown Medan?

JW Marriott Hotel Medan is 0.3 mi away from Medan.

JW Marriott Hotel Medan Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 419 out of 641 reviews
Rating 8 - Good. 166 out of 641 reviews
Rating 6 - Okay. 38 out of 641 reviews
Rating 4 - Poor. 14 out of 641 reviews
Rating 2 - Terrible. 4 out of 641 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Nicolas

Liked: Cleanliness, amenities, property conditions & facilities
Good hotel, friendly staff
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

oguzhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Premier hotel in Medan, with the premier shopping mall across the street.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Nilesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff, also had great places for relaxing/eating in the hotel
Stayed 1 night in May 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Clean, kind and quietly efficient service. Great value buffet. A super stay.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Guanghui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agus at front desk was superb. He made my check in so smooth, and upgraded my room. Agus checked in many times to ensure my stay was comfortable. Also Agus arranged a breakfast box for me which came as a surprise. I have stayed at the same hotel for some times, this time was made so special by Agus, I was so thankful and appreciative. Thanks Agus
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Food buffet was wonderful! Hotel is great and staff are very friendly and helpful! They made my birthday memorable!
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, nice breakfast and friendly staff.
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

Masaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and nice staff
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

John Gusti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room and amenities
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect so far… Would be great to have a sidewalk from the hotel to the street to get to the shopping center by foot.
Stayed 3 nights in Jun 2025
Verified

6/10 Okay

Piergiorgio

Liked: Staff & service, amenities
Rooms are clean however all venue’s area are not so clean
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Very friendly hotel staff.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

Amazing
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Jocelin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staffs and helpful
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice. The room is spacious and the breakfast is very good. The staff is very helpful.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Rubina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff, our flight reached at 7 :15 am We were able take a trip to Bukit Lawang at the same day, did jungle tracking and came back to the hotel same day, everything was possible, because of friendly and cooperative hotel staff, they room was excellent, nice view from the top floor, breakfast was excellent, we loved our stay.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Maksa

Liked: Cleanliness, staff & service, property conditions & facilities
It’s clean and the staff very kind and helpful
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenience and easy to excess to SOGO .
Stayed 6 nights in Aug 2025
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the hotel is a good hotel. Very clean and the staff is excellent. There is something that happens around the hotel that is loud music that lasts sometime until 5:00 am. This is not the mosques but more like a club. Staff was very good and helpful.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Rohaidah Binte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambience was great. Friendly staff. We ate at the Prime Steakhouse and the Jade Chinese restaurant. The food was delicious and yummy . The breakfast spread was good too. Overall, wonderful time at the Hotel.
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10

The food, service, and room were perfect
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Siti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was a great experienced 😄👍
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Room had great views with nice products but perhaps a little outdated and in need of modernisation. Had a lovely meal at the Steak restaurant. Had a good vibe and staff very attentive.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Yik How

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Medan. We enjoyed our stay so much. The staff was wonderful and the hotel facilities are fantastic - the spa pools are wonderful. We also had the best sleep here out of all the hotels we stayed at in Medan and wished we stayed here more nights.Convenient location with a huge mall just diagonally across the road too. If we ever return to Medan, we will definitely stay here
Stayed 1 night in Aug 2023

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