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4.9 out of 5

"The staff was incredibly helpful in fulfilling all my requests. The room was immaculate. It was everything I expected and more. The Jade restaurant wa ... " More

By a verified traveler on Thu 05 Jan 2017

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Hotel Description

5-star luxury hotel near Tjong A Fie's Mansion

City center retreat

Your stay at this Kesawan hotel places you within 2 miles (3 km) of Tjong A Fie's Mansion and Medan Mall. Also, Sun Plaza is within 2 miles (3 km) and University of North Sumatera is within 6 miles (10 km).

Luxury amenities

A full-service spa, 3 restaurants, and an outdoor pool are all featured at this luxury hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Enjoy the 24-hour gym and perks like free self parking and a free area shuttle.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$70* Per night/room Jul 7 - Jul 8

Executive Room, 1 King Bed, Non Smoking (Executive Deluxe)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Panoramic Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 2 Twin Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Room, 2 Twin Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

JW Marriott Hotel Medan ratings based on 19 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for JW Marriott Hotel Medan

Everyone (1)
5 out of 5

Beautiful hotel

The staff was incredibly helpful in fulfilling all my requests. The room was immaculate. It was everything I expected and more. The Jade restaurant was excellent. The breakfast was wonderful.

Posted by , from Houston, TX on Jan 5, 2017

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Comment from Hotel Management

Feb 16, 2017 by Management

Dear Mr Doughlas, What wonderful impressions you have shared about your stay at JW Marriott Medan! I am humbled to hear all that you enjoyed the room the the food as much as we do. On your next visit, I would personally recommend you to try other outlets such as Prime Steakhouse which known for the best steakhouse in town. I would like to thank you very much for the perfect rating and we are looking forward to welcome you back for another wonderful stay. Best Regards, Amit Sakhrani General Manager

5 out of 5


I wouldn?t even consider staying anywhere else!

Posted by on May 29, 2009

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5 out of 5


I loved this hotel! I do not usually take the time to write reviews but I thought I would take a few minutes to share my opinion.... I loved everything from my room (which was huge!) to my room service to the pool! Nothing but incredible things to say!

Posted by on Apr 27, 2009

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5 out of 5


Unbelievable hotel. Beautiful rooms, extremly welcoming staff and some of the best food we had in the entire city. Can not wait to return!

Posted by on Apr 24, 2009

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5 out of 5

The Best of The Best!

This hotel is breathtaking. The pool area lends itself to relaxing lazy days, enjoying tropical drinks and beautiful weather. The staff goes above and beyond- anticipating your needs, and always with a smile. I only hope my travels take me to Medan again. I can't say enough good things about this hotel.

Posted by on Apr 24, 2009

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5 out of 5

Amazing Hotel!

I travel to Medan every other month for month for business and I would never think of staying anywhere but the JW! I used to stay at an unnamed competitor but after my first stay at the JW I realized the rooms here are larger and the service is incredible. There are several fantastic restaurants to choose from and at the end of the night my favorite spot in Medan is the Prime Bar. Thank you Mr. Marriott for opening such an amazing hotel!

Posted by on Apr 23, 2009

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5 out of 5

World Class Hotel

The level of service and quality of the accommodations is unsurpassed in my eyes. The rooms are well appointed and a very nice size. I found the hotel staff from the front desk to housekeeping to be exceptionally professional and courteous. A wonderful experience...

Posted by on Apr 23, 2009

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5 out of 5

Exactly what we needed!

My wife and I took a 3 week vacation through Asia. We wanted to get a true feel for the culture so we booked all of our hotels at local establishments (i.e. no chain hotels). Boy, what a mistake. After many dirty, noisy, unsafe, and sleepless nights we decided to fall back to what we know; Marriott! Staying at the JW Marriott Medan was like coming home. It is everything, and more, you expect when staying with Marriott. The staff was so nice. We even met the hotel General Manager. Thanks Marriott! Thanks Joseph!

Posted by on Apr 23, 2009

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5 out of 5

Excellent Facility & Fabulous Service

After a long trip, the JW was a welcome sight!! The hotel is brand new and beautiful; the rooms are large and comfy. The gym was one of the best I've seen and room service was top notch!! The staff throughout the hotel were friendly and helpful during my entire 4 day stay. I go to Medan on business, so I will definitely be staying again!

Posted by on Apr 22, 2009

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5 out of 5

Just what we were looking for

My daughter and I were very pleased with our experience at the Marriott in Medan. It was exactly what we expect of a Western style hotel. Great service, fantastic food (we at at the steak restaurant for dinner and had the breakfast buffet) and the rooms were very clean. It was the perfect place to stay before heading out to more remote places in Sumatra.

Posted by on Apr 22, 2009

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Property Features

JW Marriott Hotel Medan offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A children's pool, a spa tub, and a sauna are also featured at the luxury JW Marriott Hotel Medan. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. This 5-star Medan hotel is smoke free.

  • 287 guestrooms or units
  • 3 dining venues
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed


Free self parking , Valet parking (surcharge)


  • Property shuttles: Free area shuttle; airport shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

JW Marriott Hotel Medan offers 287 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas and include desks. Beds feature premium bedding. 55-inch LED televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Separate bedroom
  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Marriott Cafe - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Jade Chinese Restaurant - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

Prime Steak House - This steakhouse specializes in American cuisine and serves dinner only.

Marriott Gourmet - This coffee shop serves breakfast, lunch, dinner, and light fare.

24-hour room service is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa by JW Marriott Medan. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a steam room.

The spa is open daily.

  • Hot stone massage
  • Deep tissue massage
  • Steam room in spa
  • Reflexology
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages


If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

JW Marriott Hotel Medan offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 484000.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • Property confirms they are implementing guest safety measures


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR 208000 for adults and IDR 103999 for children (approximately)
  • Airport shuttle fee: IDR 350000 per vehicle (one-way)
  • Valet parking fee: IDR 100000 per day
  • Rollaway bed fee: IDR 484000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • JW Marriott Hotel Medan
  • JW Marriott Medan
  • JW Medan
  • Marriott Hotel Medan
  • Medan JW Marriott Hotel
  • JW Marriott Hotel Medan Hotel
  • JW Marriott Hotel Medan Medan
  • JW Marriott Hotel Medan Hotel Medan

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 10-device limit.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.