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5.0 out of 5

"This hotel deserves 7 Stars because of the location, furniture and friendly staff . " More

By a verified traveler on Fri 08 Feb 2019

Hotel Description

5-star luxury hotel near Abraj Al-Bait Towers, connected to a shopping center

City center retreat

With a stay at this Mecca hotel, you'll be within a 5-minute walk of Abraj Al-Bait Towers and Great Mosque of Mecca. Kaaba and Well of Zamzam are also within half a mile (1 km).

Luxury amenities

A full-service spa, 2 restaurants, and a health club are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 6 conference rooms, as well as the business center and free WiFi in public areas. A library, express check-in, and express check-out are also on offer.

IPod docks, WiFi

The 214 soundproofed guestrooms offer WiFi and iPod docks. Thoughtful touches include bathrobes and slippers, while LED TVs with digital channels and DVD players provide entertainment options. Private bathrooms are not ensuite.

Junior Suite, 1 Double Bed, City View

Bed Count 1 Full Bed Maximum Occupancy 3 Max
$368* Per night/room May 13 - May 14

Signature Suite, 1 Double Bed (Kaaba View)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Royal Suite, Multiple Beds (Kaaba View)

Bed Count 2 King Beds Maximum Occupancy 6 Max

Presidential Suite, Multiple Beds, City View

Bed Count 2 King Beds Maximum Occupancy 5 Max

Presidential Suite, 2 Bedrooms (Partial Kaaba View)

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Signature Suite, 1 Double Bed (Kaaba)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Raffles Makkah Palace ratings based on 2 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Raffles Makkah Palace

Everyone (1) Family (1)
5 out of 5
This hotel deserves 7 Stars because of the location, furniture and friendly staff .

Posted by on Feb 8, 2019

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Comment from Hotel Management

Feb 10, 2019 by Hotel Management

Dear Valued Guest, Thank you for choosing Raffles Makkah Palace as your destination of choice on your visit to the holy city. We are delighted to know that you’ve enjoyed your stay with us and that our services and professional staff were up to your standards. Looking forward to your next visit soon. Regards, Hotel Management

5 out of 5

Everything was perfect

This the best hotel in Makkah ( service & quality of food) the mattress top quality & very well comfort

Posted by , from Beirut lebanon on Mar 12, 2018

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Comment from Hotel Management

Apr 25, 2018 by Mohamed

Thank you for staying with us, it gives pleasure to serve you at any time

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Raffles Makkah Palace offers its guests a full-service spa and a health club. There are 2 restaurants and 2 coffee shops/cafés on site. There's an onsite business center. WiFi is free in public spaces. There are 6 meeting rooms available. Spa services, a library, and tour/ticket assistance are also featured at the luxury Raffles Makkah Palace. This 5-star Mecca hotel is smoke free.

  • 214 guestrooms or units
  • 20 levels
  • 2 buildings
  • 2 dining venues
  • 2 coffee shops
  • Built in 2007
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Limited onsite parking

Room Amenities

Raffles Makkah Palace offers 214 air-conditioned accommodations with iPod docking stations and DVD players. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch LED televisions come with digital channels. Rooms have detached private bathrooms. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and bidets. This Mecca hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include minibars and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Private bathrooms are not in room
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • DVD player
  • Luxury bedding
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.

Al Qasr - This buffet restaurant serves breakfast, lunch, and dinner. Open 24 hours.

Al Majlis (Laventine) - This fine-dining restaurant serves lunch and dinner. Open daily.

Narjes Tea Lounge - Onsite coffee shop. Open 24 hours. Open daily.

The Creamery - Onsite coffee shop. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club.

Spa Services

Raffles Spa has 6 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 6
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 16

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-in begins at 4 PM, with the exception being during Ramadan when check-in is not available until 6 PM.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Raffles Makkah Palace

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Property Registry Number - 3800117
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: SAR 120 for adults and SAR 60 for children (approximately)
  • Fee for in-room wireless Internet: SAR 60 per day (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Makkah Palace
  • Makkah Raffles
  • Makkah Raffles Palace
  • Raffles Makkah
  • Raffles Makkah Palace
  • Raffles Makkah Palace Hotel
  • Raffles Makkah Palace Hotel Mecca
  • Raffles Makkah Palace Mecca
  • Raffles Palace
  • Raffles Palace Makkah
  • Raffles Makkah Palace Mecca
  • Raffles Makkah Palace Hotel
  • Raffles Makkah Palace Mecca
  • Raffles Makkah Palace Hotel Mecca

You should know

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Raffles Makkah Palace.

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO sustainable tourism pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.