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Mövenpick Hotel & Residence Hajar Tower Makkah

5.0 star property
5-star luxury hotel near Great Mosque of Makkah, connected to a shopping center

Choose dates to view prices

Photo gallery for Mövenpick Hotel & Residence Hajar Tower Makkah

Exterior
Deluxe Suite, 1 King Bed (Partial Haram View) | Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Miscellaneous
Royal Suite | Premium bedding, minibar, in-room safe, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Parking available
  • Business services

Explore the area

View in a map
Abraj Al-Bait, Makkah, 21955
  • Place, Great Mosque of Makkah
    ‪3 min walk‬
  • Place, The Clock Towers
    ‪3 min walk‬
  • Place, Kaaba
    ‪5 min walk‬

Room options

View all photos for Classic Room, 3 Twin Beds (Partial Haram View)

Premium bedding, minibar, in-room safe, desk

Classic Room, 3 Twin Beds (Partial Haram View)

  • City view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 3 Twin Beds
  • Free WiFi

View all photos for Classic Room, 3 Twin Beds

Premium bedding, minibar, in-room safe, desk

Classic Room, 3 Twin Beds

7.4 out of 10
Good
(6 reviews)
  • City view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 3 Twin Beds
  • Free WiFi

View all photos for Classic Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Classic Room, 1 King Bed

7.2 out of 10
Good
(7 reviews)
  • City view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed (Partial Haram View)

Premium bedding, minibar, in-room safe, desk

Classic Room, 1 King Bed (Partial Haram View)

  • City view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Classic Twin Room

Premium bedding, minibar, in-room safe, desk

Classic Twin Room

8.4 out of 10
Very good
(6 reviews)
  • City view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Twin Room (Partial Haram View)

Premium bedding, minibar, in-room safe, desk

Classic Twin Room (Partial Haram View)

  • City view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Suite, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 614 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite, 1 King Bed (Partial Haram View)

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed (Partial Haram View)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 614 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite, 2 Twin Beds (Partial Haram View)

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 2 Twin Beds (Partial Haram View)

  • City view
  • 614 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Suite (Twin)

Premium bedding, minibar, in-room safe, desk

Deluxe Suite (Twin)

  • City view
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Suite, Connecting Rooms (Standard)

Premium bedding, minibar, in-room safe, desk

Family Suite, Connecting Rooms (Standard)

  • City view
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Classic Room, Multiple Beds (Part Haram View)

Premium bedding, minibar, in-room safe, desk

Classic Room, Multiple Beds (Part Haram View)

  • City view
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds
  • Free WiFi

View all photos for Superior Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, City View

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed (Partial Kaaba View)

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed (Partial Kaaba View)

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Superior Suite, 1 Double Bed (Partial Haram View)

Premium bedding, minibar, in-room safe, desk

Superior Suite, 1 Double Bed (Partial Haram View)

  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Suite, 1 Double Bed (Partial Kaaba View)

Premium bedding, minibar, in-room safe, desk

Superior Suite, 1 Double Bed (Partial Kaaba View)

  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Family Suite (Superior. Partial Haram View)

Premium bedding, minibar, in-room safe, desk

Family Suite (Superior. Partial Haram View)

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Room, 3 Twin Beds (Partial Haram View)

Premium bedding, minibar, in-room safe, desk

Superior Room, 3 Twin Beds (Partial Haram View)

7.4 out of 10
Good
(6 reviews)
  • Sleeps 4
  • 3 Twin Beds
  • Free WiFi

View all photos for Superior Room, 3 Twin Beds, City View

Premium bedding, minibar, in-room safe, desk

Superior Room, 3 Twin Beds, City View

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 3 Twin Beds
  • Free WiFi

View all photos for Superior Room, 3 Twin Beds (Partial Kaaba View)

Premium bedding, minibar, in-room safe, desk

Superior Room, 3 Twin Beds (Partial Kaaba View)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 3 Twin Beds
  • Free WiFi

View all photos for Superior Room, 1 King Bed (Partial Haram View)

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed (Partial Haram View)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Twin Beds (Partial Kaaba View)

Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Twin Beds (Partial Kaaba View)

  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Room, City View (4 Single Beds)

Premium bedding, minibar, in-room safe, desk

Superior Room, City View (4 Single Beds)

  • Sleeps 4
  • 4 Twin Beds
  • Free WiFi

View all photos for Superior Room, 2 Twin Beds (Partial Haram View)

Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Twin Beds (Partial Haram View)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Suite, 2 Twin Beds (Partial Haram View)

Premium bedding, minibar, in-room safe, desk

Superior Suite, 2 Twin Beds (Partial Haram View)

  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Room, 2 Twin Beds, City View

Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Twin Beds, City View

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Royal Suite

Royal Suite | Premium bedding, minibar, in-room safe, desk

Royal Suite

  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Suite, 1 Double Bed, City View

Premium bedding, minibar, in-room safe, desk

Superior Suite, 1 Double Bed, City View

  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Suite, 1 Twin Bed, City View

Premium bedding, minibar, in-room safe, desk

Superior Suite, 1 Twin Bed, City View

  • Sleeps 4
  • 1 Twin Bed
  • Free WiFi

View all photos for Superior Quad room Partial Haram view

Superior Quad room Partial Haram view | Premium bedding, minibar, in-room safe, desk

Superior Quad room Partial Haram view

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 4 Twin Beds
  • Free WiFi

View all photos for Classic Room, Multiple Beds

Premium bedding, minibar, in-room safe, desk

Classic Room, Multiple Beds

  • Sleeps 4
  • 4 Twin Beds
  • Free WiFi

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About the neighborhood

Makkah

Makkah City Center stay.At this Makkah City Center hotel, you'll be well placed to visit Great Mosque of Makkah and The Clock Towers, both within a 5-minute walk. Kaaba and Well of Zamzam are also within half a mile (1 km).

What's nearby

  • Great Mosque of Makkah - 3 min walk - 0.2 miles
  • The Clock Towers - 3 min walk - 0.2 miles
  • King Fahad Gate - 5 min walk - 0.3 miles
  • Kaaba - 5 min walk - 0.3 miles
  • Well of Zamzam - 7 min walk - 0.4 miles

Getting around

  • Makkah Station - 17 min drive
  • King Abdulaziz Intl. Airport (JED) - 75 min drive

Restaurants

  • ‪Brew92 - ‬4 min walk
  • ‪Dar Basma - ‬4 min walk
  • ‪Dunkin' Donuts - ‬4 min walk
  • ‪مطعم عالمية (World Restaurant) - ‬1 min walk
  • ‪Mövenpick Al-Nasim Restaurant - ‬1 min walk

About this property

Mövenpick Hotel & Residence Hajar Tower Makkah

5-star luxury hotel near Great Mosque of Makkah, connected to a shopping center
There are 4 restaurants on site, along with a coffee shop/café. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury Mövenpick Hotel & Residence Hajar Tower Makkah. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Makkah hotel.

  • 1 building
  • 1036 guestrooms or units
  • 31 levels
  • 4 dining venues
  • Built in 2009
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
Mövenpick Hotel & Residence Hajar Tower Makkah offers 1036 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 14-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers with deep soaking bathtubs, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

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Swissôtel Makkah
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  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
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May 5 - May 6
Total with taxes and fees
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Property amenities

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (SAR 500 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: SAR 60 for adults and SAR 30 for children
  • 4 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Shopping mall
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (69 inch wide door)
  • Front entrance ramp
  • Magnifying mirror
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (29 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

Room amenities

Entertainment

  • 14-inch LCD TV with cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: 50 percent of room rate
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: 50 percent of room rate

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mövenpick Hotel & Residence Hajar Tower Makkah

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for SAR 150.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: SAR 1000 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately SAR 60 for adults and SAR 30 for children
  • Valet parking fee: SAR 500 per day
  • Early check-in fee: 50 percent of room rate (subject to availability)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Rollaway bed fee: SAR 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. This property uses a grey water recycling system.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Property Registration Number 10001330

We should mention

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Hajar Hotel Makkah
Hajar Tower Makkah
Moevenpick Hajar Tower
Moevenpick Hajar Tower Makkah
Moevenpick Hajar Tower Makkah Mecca
Moevenpick Hotel Hajar Tower Makkah
Moevenpick Hotel Hajar Tower Makkah Mecca
Moevenpick Hotel Makkah
Moevenpick Makkah
Moevenpick Hotel & Residence Hajar Tower Makkah Mecca
Moevenpick Hotel And Residence Hajar Tower Makkah
Mövenpick Hotel Hajar Tower Makkah Mecca
Mövenpick Hotel Hajar Tower Makkah
Mövenpick Hajar Tower Makkah Mecca
Mövenpick Hajar Tower Makkah
Movenpick Hotel Hajar Tower Makkah Mecca
Movenpick Hotel Hajar Tower Makkah
Movenpick Hajar Tower Makkah Mecca
Movenpick Hajar Tower Makkah
Mövenpick Hotel Residence Hajar Tower Makkah

Frequently asked questions

How close is Mövenpick Hotel & Residence Hajar Tower Makkah to the airport?

Mövenpick Hotel & Residence Hajar Tower Makkah is 61 mi (75-min drive) away from the King Abdulaziz Intl. Airport (JED) airport, the closest popular airport to the property.

How much does it cost to stay at Mövenpick Hotel & Residence Hajar Tower Makkah?

As of Apr 29, 2026, prices found for a 1-night stay for 2 adults at Mövenpick Hotel & Residence Hajar Tower Makkah on May 2, 2026 start from $198, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Mövenpick Hotel & Residence Hajar Tower Makkah have an airport shuttle?

Airport shuttle services are not available at Mövenpick Hotel & Residence Hajar Tower Makkah.

Does Mövenpick Hotel & Residence Hajar Tower Makkah offer free breakfast?

Free breakfast isn’t provided at Mövenpick Hotel & Residence Hajar Tower Makkah, but buffet breakfast is offered for a fee of SAR 60 for adults and SAR 30 for children. It's available every day from 7 AM to 10:30 AM.

Is there a casino at Mövenpick Hotel & Residence Hajar Tower Makkah?

No, there is no casino at this hotel.

What time is check-in at Mövenpick Hotel & Residence Hajar Tower Makkah?

Check-in start time: 4:00 PM; Check-in end time: anytime. A percentage-based fee applies for early check-in.

Is there free parking at Mövenpick Hotel & Residence Hajar Tower Makkah?

Free parking is not available at this hotel. Valet parking is available for SAR 500 per day.

Does Mövenpick Hotel & Residence Hajar Tower Makkah have a pool?

Mövenpick Hotel & Residence Hajar Tower Makkah does not have a pool.

Does Mövenpick Hotel & Residence Hajar Tower Makkah have a restaurant?

Mövenpick Hotel & Residence Hajar Tower Makkah is home to HAJAR, which features brunch.

Does Mövenpick Hotel & Residence Hajar Tower Makkah have a spa?

There are no spa services available at this hotel.

How close is Mövenpick Hotel & Residence Hajar Tower Makkah to downtown Makkah?

Mövenpick Hotel & Residence Hajar Tower Makkah is 0.8 mi away from Makkah.

Mövenpick Hotel & Residence Hajar Tower Makkah Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 452 out of 948 reviews
Rating 8 - Good. 276 out of 948 reviews
Rating 6 - Okay. 115 out of 948 reviews
Rating 4 - Poor. 59 out of 948 reviews
Rating 2 - Terrible. 46 out of 948 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Olajumoke

Stayed 4 nights in Dec 2025

8/10 Good

Mohammad

Stayed 4 nights in Jan 2026

10/10 Excellent

Nasreen

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Fab service
Stayed 3 nights in Jan 2026

4/10 Poor

HANNA, LONDON

Stayed 2 nights in Jan 2026

10/10 Excellent

Shamraz

Liked: Cleanliness, staff & service, amenities
Very good hotel and excellent service great staff great location
Stayed 7 nights in Jan 2026

8/10 Good

Zubair

Traveled with family
Liked: Cleanliness, staff & service, amenities
good
Stayed 3 nights in Jan 2026

10/10 Excellent

NAIMA

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very clean, very professional, friendly staff. Close to haram and to amnesties. Glad we discovered this place. See you on our next trip.
Stayed 1 night in Jan 2026

10/10 Excellent

NAIMA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant place. We enjoyed our stay. The staff are nice, very helpful, check in is easy. Clean property and spacious room. Very close to haram and convenient for elderly.
Stayed 7 nights in Jan 2026

4/10 Poor

Mohammed Suhel

Stayed 4 nights in Jan 2026

10/10 Excellent

Mian, Cooper City

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They are short of staff
Stayed 3 nights in Jan 2026

10/10 Excellent

NABIHA

Stayed 5 nights in Jan 2026

8/10 Good

N

Liked: Cleanliness, staff & service, amenities
Staff the room
Stayed 4 nights in Jan 2026

10/10 Excellent

Muhamed iqbal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay at Movenpick in Makkah very close to the harram, the breakfast was amazing also with a lot of variety, would highly recommend this hotel to anyone. Thank You.
Stayed 6 nights in Dec 2025

10/10 Excellent

Mohammad Omar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Jan 2026

10/10 Excellent

Heena

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and the staff were very attentive
Stayed 3 nights in Jan 2026

8/10 Good

Asep Wawan

Liked: Cleanliness
Vlean room
Stayed 5 nights in Dec 2025

10/10 Excellent

Abdul

Liked: Cleanliness, amenities, property conditions & facilities
Room spotless , staff courteous and helpful
Stayed 4 nights in Jan 2026

4/10 Poor

fatmah

Liked: Cleanliness, amenities
Disliked: Staff & service
Room and service staff were great. Front desk staff were not grrat. Actually did not do a good job, were not welcoming at all We called for early check in and were told we could come for early check in then we get there after leaving Jeddah only to find out that we cant check in early. This is the staffs fault. We kept getting passed around from 4am to 2pm until we finally received a room. Through out all this, the staff did not make comments / notes in systems for other staff to follow up on so we kept having to repeat ourselves. To me, they were acting like they are new staff, uninterested and unmotivated. They did not care to help or resolve the problem what so ever and had us coming back constantly, giving us false info that a room would be ready in 45 mins, then another 45 mins, then another until we finally received one. I dont believe Ill be coming back. Staff really needs to work on customer service skills, because you can make a hotel pretty but the experience is everything.
Stayed 3 nights in Jan 2026

10/10 Excellent

YUSUF DANJUMA

Liked: Cleanliness, amenities, property conditions & facilities
clean Amenities
Stayed 3 nights in Dec 2025

10/10 Excellent

Mohammad Omar

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2026

10/10 Excellent

Djouhar

Stayed 5 nights in Sep 2025

2/10 Terrible

Syed Irbaz Mohiuddin

Traveled with family
Disliked: Amenities, property conditions & facilities
This is one of the worst experiences of mine. Came in with my parents to perform Umrah now I will never recommend anyone this hotel. It’s so many things that upset me about my stay here but I don’t want to make it a rant. Spend your valuable time elsewhere do not stay in this hotel. You will be wise to spend elsewhere and make your religious visit more comfortable and convenient. This hotel is mediocre at best. One good thing only was the housekeeping staff only they made my stay somewhat comfortable. Check in staff managers and the property amenities are not even close to a five star hotel. You will get okay and below average experience.
Stayed 2 nights in Dec 2025

2/10 Terrible

mahmood

Didn’t taste good at all
Stayed 2 nights in Dec 2025

10/10 Excellent

Omar

Stayed 4 nights in Dec 2025

10/10 Excellent

Sola

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were great. Duty Manager and his team were exceptional helpful especially when we had a little challenge
Stayed 8 nights in Dec 2025