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Hotel Pullman ZamZam Makkah

5.0 star property
5-star luxury hotel near Great Mosque of Makkah, connected to a shopping center

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Photo gallery for Hotel Pullman ZamZam Makkah

Deluxe Junior Suite, 2 Single Size Beds, City View | 1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds
2 restaurants, breakfast, lunch, dinner served; international cuisine
Spa
Deluxe Junior Suite, 2 Single Size Beds, City View | 1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds
Spa

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Free WiFi
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
Abraj Al-bait., Central Area Ajyad, Makkah, 21955
  • Great Mosque of Makkah
    ‪2 min walk‬
  • Abraj Al-Bait Towers
    ‪2 min walk‬
  • Kaaba
    ‪6 min walk‬

Room options

View all photos for Classic Room, 2 Single Size Beds, Haram Courtyard View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 2 Single Size Beds, Haram Courtyard View

7.2 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds

View all photos for Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram Courtyard View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram Courtyard View

  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Suite, 1 King Bed

  • Sleeps 7
  • 1 King Bed

View all photos for Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 2 Single Size Beds, Haram View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 2 Single Size Beds, Haram View

  • 398 sq ft
  • Sleeps 5
  • 2 Twin Beds

View all photos for Classic Room, 3 Single Size Beds, Haram View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 3 Single Size Beds, Haram View

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 3 Twin Beds

View all photos for Classic Room, 3 Single Size Beds, City View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 3 Single Size Beds, City View

  • 1 bedroom
  • Sleeps 4
  • 3 Twin Beds

View all photos for Deluxe Room, 2 Single Size Beds, Partial Kaaba View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Room, 2 Single Size Beds, Partial Kaaba View

  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Classic Accessible, 2 Single Size Beds, City View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Accessible, 2 Single Size Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Double Beds (Haram View)

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Room, 2 Double Beds (Haram View)

  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Room, 2 Single Size Beds, Haram Courtyard View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Room, 2 Single Size Beds, Haram Courtyard View

  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Junior Suite, 2 Single Size Beds, City View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Junior Suite, 2 Single Size Beds, City View

  • 1 bedroom
  • Sleeps 6
  • 2 Twin Beds

View all photos for Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram View

  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

Deluxe Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View | Exterior

Deluxe Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

  • 1 bedroom
  • Sleeps 7
  • 1 King Bed

View all photos for Classic Room, 2 Single Size Beds, City View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 2 Single Size Beds, City View

7.8 out of 10
Good
(35 reviews)
  • 398 sq ft
  • Sleeps 5
  • 2 Twin Beds

View all photos for Classic Junior Suite, 2 Single Size Beds, City View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Junior Suite, 2 Single Size Beds, City View

  • 484 sq ft
  • Sleeps 6
  • 2 Twin Beds

View all photos for Classic Suite, Multiple Beds, Courtyard View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Suite, Multiple Beds, Courtyard View

  • Sleeps 7
  • 1 Double Bed and 2 Twin Beds

View all photos for Presidential Suite, 1 King Bed with Sofa bed, City View (Deluxe)

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Presidential Suite, 1 King Bed with Sofa bed, City View (Deluxe)

  • City view
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 4 Single Size Beds, City View

Classic Room, 4 Single Size Beds, City View | 1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 4 Single Size Beds, City View

7.0 out of 10
Good
(6 reviews)
  • 398 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Deluxe Room, 2 Single Size Beds, City View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Room, 2 Single Size Beds, City View

  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

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About the neighborhood

Makkah

Makkah City Center stay.A stay at this Makkah City Center hotel places you steps from Abraj Al-Bait Towers and a 5-minute walk from Great Mosque of Makkah. Kaaba and Abraj Al Bait Hajar Tower are also within half a mile (1 km).

What's nearby

  • Great Mosque of Makkah - 2 min walk - 0.1 miles
  • Abraj Al-Bait Towers - 2 min walk - 0.1 miles
  • King Fahad Gate - 3 min walk - 0.2 miles
  • Kaaba - 6 min walk - 0.3 miles
  • Well of Zamzam - 8 min walk - 0.4 miles

Getting around

  • Makkah Station - 12 min drive
  • King Abdulaziz Intl. Airport (JED) - 71 min drive

Restaurants

  • ‪Cafe Moment - ‬1 min walk
  • ‪Brew92 - ‬4 min walk
  • ‪Swiss Express - ‬1 min walk
  • ‪Almsharf Lounge - ‬1 min walk
  • ‪Mado مادو - ‬4 min walk

About this property

Hotel Pullman ZamZam Makkah

5-star luxury hotel near Great Mosque of Makkah, connected to a shopping center
There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. A computer station is on site and WiFi is free in public spaces. Business amenities include meeting rooms and limo/town car service. Event space at this hotel measures 1076 square feet (100 square meters) and includes conference space. A library, multilingual staff, and tour/ticket assistance are also featured at the luxury Hotel Pullman ZamZam Makkah. For a fee, parking is available.

Smoking is allowed in designated areas at this Art Deco Makkah hotel.

  • 1 building
  • 1315 guestrooms or units
  • 33 levels
  • 2 dining venues
  • Meeting rooms
  • 1076 sq ft of conference space
  • 100 sq m of conference space
  • Built in 2005
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
Hotel Pullman ZamZam Makkah offers 1315 accommodations with minibars and safes. Accommodations offer separate dining areas and include desks. Select Comfort beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with premium satellite channels.

Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. This Makkah hotel provides complimentary wireless Internet access. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Valet parking on site (SAR 400 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 90 per person
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Library
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • 24-hour room service
  • Minibar
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Mobile key entry
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 AM
Early check-in subject to availability
Early check-in fee: SAR 400
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: SAR 400

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for SAR 400.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately SAR 90 per person
  • Valet parking fee: SAR 400 per day
  • Early check-in fee: SAR 400 (subject to availability)
  • Late check-out fee: SAR 400 (subject to availability)
  • Rollaway bed fee: SAR 400.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Property Registration Number 10001442

We should mention

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • Children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served or allowed at Hotel Pullman ZamZam Makkah.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Hotel Pullman ZamZam Makkah
Hotel Pullman ZamZam Makkah Mecca
Pullman Makkah Hotel
Pullman ZamZam Hotel
Pullman ZamZam Makkah
Pullman ZamZam Makkah Mecca
ZamZam Makkah Hotel
ZamZam Pullman
ZamZam Pullman Hotel
ZamZam Pullman Makkah Hotel
Pullman Zamzam Makkah Makkah
Hotel Pullman ZamZam Makkah Hotel
Hotel Pullman ZamZam Makkah Makkah
Hotel Pullman ZamZam Makkah Hotel Makkah

Frequently asked questions

How close is Hotel Pullman ZamZam Makkah to the airport?

Hotel Pullman ZamZam Makkah is 57 mi (71-min drive) away from the King Abdulaziz Intl. Airport (JED) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Pullman ZamZam Makkah?

As of Sep 10, 2025, prices found for a 1-night stay for 2 adults at Hotel Pullman ZamZam Makkah on Sep 20, 2025 start from $164.7, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Pullman ZamZam Makkah have an airport shuttle?

Airport shuttle services are not available at Hotel Pullman ZamZam Makkah.

Does Hotel Pullman ZamZam Makkah offer free breakfast?

Free breakfast isn’t provided at Hotel Pullman ZamZam Makkah, but buffet breakfast is offered for a fee of SAR 90 per person. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at Hotel Pullman ZamZam Makkah?

No, there is no casino at this hotel.

What time is check-in at Hotel Pullman ZamZam Makkah?

Check-in start time: 2:00 PM; Check-in end time: 9:00 AM. Early check-in costs SAR 400 (subject to availability).

Is there free parking at Hotel Pullman ZamZam Makkah?

Free parking is not available at this hotel. Valet parking is available for SAR 400 per day.

Does Hotel Pullman ZamZam Makkah have a pool?

Hotel Pullman ZamZam Makkah does not have a pool.

Does Hotel Pullman ZamZam Makkah have a restaurant?

There are 2 onsite restaurants, offering options like international cuisine and light fare.

Does Hotel Pullman ZamZam Makkah have a spa?

There are no spa services available at this hotel.

How close is Hotel Pullman ZamZam Makkah to downtown Makkah?

Hotel Pullman ZamZam Makkah is 0.7 mi away from Makkah.

Reviews

Hotel Pullman ZamZam Makkah Reviews

7.0

Good

7.2/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 363 out of 1002 reviews
Rating 8 - Good. 200 out of 1002 reviews
Rating 6 - Okay. 165 out of 1002 reviews
Rating 4 - Poor. 106 out of 1002 reviews
Rating 2 - Terrible. 168 out of 1002 reviews

Reviews

6/10 Okay

Danish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Kaaba view was disappointing, and although I requested a different room, they were unable to accommodate the request. Additionally, I wish the room had been renovated—it felt a bit outdated.
Stayed 4 nights in Apr 2025

8/10 Good

Md Romiz

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Friend staffs, convenient
Stayed 1 night in Apr 2025

10/10 Excellent

Aziz

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 4 nights in Apr 2025

8/10 Good

Manwar, Bristol

Liked: Amenities
Msg for clients. Value for money. Very good for getting to Haram by foot. Again well worth it in respects to how much against other local higher named hotel. Msg for hotel. Only thing I didn’t like was in the reception lobby area the Oud scent smell was too much and very much overpowering. This smell should be subtle. I have stayed in Fairmont twice and the smell is subtle.
Stayed 1 night in Apr 2025

10/10 Excellent

Jesika

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Buffet breakfast is amazing. Lots of items
Stayed 4 nights in Apr 2025

10/10 Excellent

Aleem

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Ibrahim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Mohammed A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 20 nights in Apr 2025

2/10 Terrible

AFZAL

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The classic room with city view and 3 single beds: The bed size was like children bed. No where near a twin bed size. My both rooms gave an odor. In one room the musky smell was so severe that I had to request my room to be changed. No microwave to heat any food. Very inconvenient. Bathrooms were very outdated and in extremely poor condition/nasty. The house keeping was done daily and polite. Location of hotel is convenient. Breakfast was good experience with many choices to pick from. Overall, overpriced considering room conditions. Would not book it next time.
Stayed 3 nights in Apr 2025

6/10 Okay

Abbas

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
we are two famely they put us 5fl and 12 fl, we ask swich the floor on 12 floore ,two room is empety i saw the cleaning person cleaning ,the room is until next day
Stayed 5 nights in Apr 2025

10/10 Excellent

Khurram

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay !!!
Stayed 4 nights in Apr 2025

10/10 Excellent

Umer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Sundus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel very close to harm everything was amazing all the stuff very professionals
Stayed 11 nights in Mar 2025

6/10 Okay

Ferdous

Traveled with family and small children, Traveled with family
Excellent location but after checkout having picked up by a car service took so long that I was late at the airport. The security wouldn’t let our taxi come in hotel. Pullman Zamzam can do better with coordinating with the officers to make it an easy for its guest to check out. Too many busses in that parking lot
Stayed 4 nights in Apr 2025

10/10 Excellent

Md

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good hotel for family
Stayed 6 nights in Apr 2025

10/10 Excellent

ABDUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 7 nights in Apr 2025

10/10 Excellent

MEH

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this stay and highly recommend
Stayed 1 night in Apr 2025

10/10 Excellent

Mohamed

Liked: Cleanliness, amenities, property conditions & facilities
The only problem is the elevator issue
Stayed 10 nights in Apr 2025

10/10 Excellent

Amr

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay
Stayed 4 nights in Mar 2025

10/10 Excellent

SYED

Stayed 2 nights in Apr 2025

10/10 Excellent

Mohammed

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very close to the Haram
Stayed 3 nights in Apr 2025

6/10 Okay

HAYATH

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean and convenient.
Stayed 4 nights in Mar 2025

2/10 Terrible

Sam

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
By far the worse hotel experience I have had in my last 40 years of traveling, the food was very poor quality, when we arrived at the restaurant, most of the items are gone or very little left . We paid the food we did not use the facilities. We paid the upgrade,and paid for we did not get . Saud promised us new room, he told us the room is not ready , after couple hours we checked out of our room to know the room is not there , they had a change of heart . The only person who refused to give us the room won’t even tell us his name . He was very dismissive and short walked away and ignored us . In the end was not what this hotel promised to be , should be 2 star hotel due to the staff behavior toward many guests not us only . Would not recommend it to any person. Many hotels in the surrounding neighborhoods are by far much better staffed.
Stayed 2 nights in Mar 2025

8/10 Good

M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Masjid Al Haram
Stayed 3 nights in Apr 2025

6/10 Okay

HAYATH

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Terrible service. Decent food. Old bathrooms and carpets. Needs a lot of improvement in customer service.
Stayed 1 night in Mar 2025