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Matsue New Urban Hotel

Property class: 3.5
3.5-star hotel near Lake Shinji

Choose dates to view prices

Photo gallery for Matsue New Urban Hotel

A rooftop terrace with wicker furniture, a view of a city skyline, and a waterfront.
A hotel room with two beds, a desk with a computer, a TV, and a window with a view.
A modern hotel room with a large bed, a sofa, a TV, and a mirror.
A restaurant with a long table set for dining, large windows offering a view of a body of water and distant mountains, and a partition wall with a traditional design.
A large indoor swimming pool with a view of a cityscape through large windows.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
40-1 Nishicha-machi, Matsue, Shimane-ken, 690-0845
  • Place, Lake Shinji
    ‪1 min walk‬
  • Place, Shinjiko Ohashi Bridge
    ‪4 min walk‬
  • Place, Matsue Castle
    ‪10 min walk‬
  • Airport, Izumo (IZO)
    ‪50 min drive‬

Room options

View all photos for Superior Japanese-Style Room - Main Building (4.5 tatami mat)

A hotel room with two beds, a television mounted on the wall, and a window with curtains.

Superior Japanese-Style Room - Main Building (4.5 tatami mat)

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Superior Japanese-Style Room - Main Building (6 tatami mat)

A hotel room with two beds, a window with curtains, a wall-mounted TV, and a bedside table with a lamp.

Superior Japanese-Style Room - Main Building (6 tatami mat)

7.0 out of 10
Good
(2 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 3 Twin Beds
  • Free wired internet

View all photos for Single - Non-Smoking - Annex

A hotel room with a large bed, a headboard with a floral design, a window with sheer curtains, and a wall-mounted lamp.

Single - Non-Smoking - Annex

9.4 out of 10
Exceptional
(6 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free wired internet

View all photos for Run of the House - Non-Smoking

A hotel room with a checkered bedspread, a television, a small refrigerator, a desk with a mirror, and a red upholstered bench.

Run of the House - Non-Smoking

8.8 out of 10
Excellent
(6 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Futons OR 1 Twin Bed
  • Free wired internet

View all photos for Double Room - Non -Smoking - Renewed Main Building

A hotel room with a bed, a nightstand, a window with curtains, and a ceiling light.

Double Room - Non -Smoking - Renewed Main Building

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Twin Room - Non-Smoking - Renewed Main Building

A hotel room with two single beds, a wooden headboard, a small bedside table, a built-in TV, and large windows with curtains.

Twin Room - Non-Smoking - Renewed Main Building

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds
  • Free wired internet

View all photos for Semi Double Room Cityview - Non-Smoking - Annex

A hotel room with a bed, a desk with a television, a chair, and a shelf with a kettle and a cup.

Semi Double Room Cityview - Non-Smoking - Annex

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Semi Double Room Lakeview - Non-Smoking - Annex

A hotel room with a bed, a desk with a television, a chair, and a shelf with a kettle and a cup.

Semi Double Room Lakeview - Non-Smoking - Annex

9.4 out of 10
Exceptional
(9 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Deluxe Double Room Lakeview - Non-Smoking - Annex

A hotel room with a bed, a desk, a television, and a window with curtains.

Deluxe Double Room Lakeview - Non-Smoking - Annex

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Deluxe Double Room Cityview - Non-Smoking - Annex

A hotel room with a bed, a desk, a television, and a window with curtains.

Deluxe Double Room Cityview - Non-Smoking - Annex

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Deluxe Twin Room Cityview - Non-Smoking - Annex

A hotel room with two beds, a desk, a TV, and a view of the city.

Deluxe Twin Room Cityview - Non-Smoking - Annex

  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Deluxe Twin Room Lakeview - Non-Smoking - Annex

A hotel room with a large bed, a blue sofa, a small round table, and a TV on the wall.

Deluxe Twin Room Lakeview - Non-Smoking - Annex

10.0 out of 10
Exceptional
(4 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Deluxe Twin Room Viewbath - Non-Smoking - Annex

A hotel room with two beds, a desk with a computer, and a window with curtains.

Deluxe Twin Room Viewbath - Non-Smoking - Annex

9.0 out of 10
Wonderful
(2 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Triple Room - Non-smoking - Annex

A modern hotel room with a large bed, a sofa, a TV, and a mirror.

Triple Room - Non-smoking - Annex

  • City view
  • 1 bedroom
  • Sleeps 3
  • 3 Large Twin Beds
  • Free wired internet

About the neighborhood

Matsue

Matsue Shinjiko Onsen stay.Within a 15-minute walk of this Matsue Shinjiko Onsen hotel, you'll find Lake Shinji and Matsue Horaenya Denshokan. Also, Matsue Castle is within half a mile (1 km) and Shimane Art Museum is within 2 miles (3 km).

What's nearby

  • Lake Shinji - 1 min walk - 0.1 miles
  • Shinjiko Ohashi Bridge - 4 min walk - 0.3 miles
  • Matsue Castle - 10 min walk - 0.6 miles
  • Shijimikan Museum - 11 min walk - 0.6 miles
  • Shimane Art Museum - 14 min walk - 0.8 miles

Getting around

  • Matsue Station - 19 min walk
  • Izumo Airport (IZO) - 33 min drive

Restaurants

  • ‪cafe puente - ‬6 min walk
  • ‪皆美館 - ‬4 min walk
  • ‪珈琲館京店店 - ‬4 min walk
  • ‪KARLY tonomachi - ‬6 min walk
  • ‪浪花寿し - ‬3 min walk

About this property

Matsue New Urban Hotel

3.5-star hotel near Lake Shinji
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A vending machine, gift shops/newsstands, and concierge services are also featured at Matsue New Urban Hotel. Parking is available for a fee.

Smoking is allowed in designated areas at this 3.5-star Matsue hotel.

  • 101 guestrooms or units
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Gift shop
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Matsue New Urban Hotel offers 101 accommodations with safes and slippers. Televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers, bidets, complimentary toiletries, and hair dryers.

This Matsue hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Services include body treatments. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen).

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Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (JPY 800 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:00 AM for a fee: JPY 2,200 for adults and JPY 880 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals

Accessibility

  • Elevator

Room amenities

Entertainment

  • Pay movies
  • TV with satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 2200 for adults and JPY 880 for children
  • Self parking fee: JPY 800 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Matsue New Urban Annex
Matsue New Urban Hotel
Matsue New Urban Hotel Annex
New Urban Annex
New Urban Hotel Annex
Matsue New Urban Hotel Annex
Matsue New Urban Hotel Hotel
Matsue New Urban Hotel Matsue
Matsue New Urban Hotel Hotel Matsue

Frequently asked questions

How close is Matsue New Urban Hotel to the airport?

Matsue New Urban Hotel is 15.2 mi (33-min drive) away from the Izumo Airport (IZO) airport, the closest popular airport to the property.

How much does it cost to stay at Matsue New Urban Hotel?

As of Oct 14, 2026, prices found for a 1-night stay for 2 adults at Matsue New Urban Hotel on Oct 26, 2026 start from $90, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Matsue New Urban Hotel have an airport shuttle?

Airport shuttle services are not available at Matsue New Urban Hotel.

How close is Matsue New Urban Hotel to the beach?

This hotel is 8.5 mi (23-min drive) from Koura Beach.

Does Matsue New Urban Hotel offer free breakfast?

Free breakfast isn’t provided at Matsue New Urban Hotel, but buffet breakfast is offered for a fee of JPY 2200 for adults and JPY 880 for children. It's available every day from 6:30 AM to 9:00 AM.

Is there a casino at Matsue New Urban Hotel?

No, there is no casino at this hotel.

What time is check-in at Matsue New Urban Hotel?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Matsue New Urban Hotel?

Free parking is not available at this hotel. Self parking is available for JPY 800 per night.

Does Matsue New Urban Hotel have a pool?

Matsue New Urban Hotel does not have a pool.

Does Matsue New Urban Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Matsue New Urban Hotel have a spa?

This hotel doesn't have a spa, but it does offer body treatments.

How close is Matsue New Urban Hotel to downtown Matsue?

Matsue New Urban Hotel is 11.3 mi away from Matsue.

Matsue New Urban Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 193 out of 478 reviews
Rating 8 - Good. 184 out of 478 reviews
Rating 6 - Okay. 76 out of 478 reviews
Rating 4 - Poor. 11 out of 478 reviews
Rating 2 - Terrible. 14 out of 478 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice lake views. Convenient for the Castle, loop bus and a nice lakeside walk to the Shimane Art Museum
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is within walking distance to Shimane Art Museum. The view of the lake view room is perfect.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Shinjiko Onsen area and great views over the lake. Really convenient for evening walks by the lake to enjoy the sunset from the prefectural art museum.
Stayed 7 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Amenities
Amenities 5 star with many varieties of items. Breakfast is delicious and room is newly renovated.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Very good hotel. The hotel has two blocks. They provide a lot of amenities, including face oil, cleansing oil, even body lotion at the main concourse. Very helpful staff. The hot spring is big enough and comfy.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at Matsue New Urban Hotel. The location was convenient and I really liked their systems in place for the amenities in the lobby. In addition, the hotel room looked brilliant and the staff were very kind.
Hotel Room
Bathroom in the Hotel Room
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great lakefront hotel with excellent service

Great lakefront hotel with excellent service. Room was spacious with a lake view. They will hold your luggage even after checkout, which was handy for me to be able to visit sites closeby, such as Matsue Castle which is only a ten minute walk north.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit old building but enough for staying one or two night. Have a convenient shop and carpark downstair, quite good for people who drove to Matsue.
Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities
The staff were great; very helpful. I liked the room and the shower unit was perfect. I would have liked to gone to the spa, but maybe next time. Breakfast (bought separately) was very very delicious, and with a superb view of the lake in the morning sunshine. Very pleased.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I speak Japanese and so did not rely on internet advice and discovered many shops and food and local information. I was on business but would like to return for a holiday as it has lots to offer without the crowds. Only bad point is matsue has a taxi shortage in the morning and evenings due to cummuter rush.
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Good
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
T
Stayed 4 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent staff, amenities and comfortable rooms

I was in love with this hotel the first time and subsequently stayed 2 more times for a total of 4 nights. My first room was a corner Japanese style room with lake view. I haven’t seen a more fully staffed hotel, it even has 2 parking staff directing traffic for 30 lots. The hotel has facilities like onsen, laundry, and a convenience store. My favorite is the amenities counter which is practically a buffet with things that I’ve never seen before at hotels, including cool wipes, salt tablets, shoe fresheners and toe pads. Only gripe is it is not near the station so it’s a 10 minute bus ride and 5 min walk.
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Room smaller than I had expected.

Everything was ok, except that the size of the room was very small. The pictures on the website is a bit misleading.
Stayed 5 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
/
Stayed 5 nights in Apr 2025
Verified review

6/10 Okay

Disliked: Staff & service
何度も出入りするのに、メインエントランスからいつも遠く離れた駐車スペースを指定された。 全く混んでいないのに。
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

ビジネスホテル
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
便利な立地　 スタッフが親切 本館はパッとしない
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
客房舒適、乾淨，服務人員態度非常親切，早餐新鮮好吃。
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room has a little smell of smoke. I don’t know if it was from old time cigarettes odour. Besides that everything was great.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
チェックアウト後も駐車できて良かった。
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
宍道湖の景色がとても素晴らしい
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅から遠いですが、送迎もしてくれて快適でした。朝食も美味しいかったです。
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフさんが丁寧で、朝食会場が宍道湖を見渡せる9階で口コミで書かれていたように、一品一品のクオリティが高く、パンの種類も多く、地元の料理もそろえられて美味しかったです。 リーズナブルで立地もよく、温泉があるのが高評価！ 残念だった事は、冷蔵庫の効きが悪く(冷えはしない、常温？)連泊するのでなんとかならないかフロントへ連絡。 常温のものを冷やすタイプの冷蔵庫ではなく、温度をキープするタイプとの事、理解はしたが、ウェルカムドリンクでいただいたお茶をそのまま入れたが、やはり常温並の温度に。これは故障しているのではないかと疑う状態でした。 フロントで預かって冷やしましょうか？と丁寧な対応でしたが、わざわざ何度も行くのも面倒なのでお断りしましたが、これから夏になるので、あのままだとまた同じクレームが入ると思うので、チェックをお願いしたいと思いました。 この冷蔵庫の問題以外は、大満足です。
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋は清潔で、フロント係も問い合わせに丁寧に対応してもらえました。 泊まった部屋にもよるかと思いますが、洗面台が小さめでした。気になったのはそれくらいで、とても気持ち良く泊まれました。ありがとうございました。
Stayed 1 night in Apr 2026