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Hôtel Chems

4.0 star property
4-star spa hotel near Jemaa el-Fnaa

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Photo gallery for Hôtel Chems

Balcony
Outdoor pool, pool umbrellas, sun loungers
Garden
Lobby
Lounge

Reviews

6.6 out of 10

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Avenue Hommane Al Fetouaki, Marrakech, 40000
  • Place, Le Grand Casino de La Mamounia
    ‪5 min walk‬
  • Place, Koutoubia Mosque
    ‪5 min walk‬
  • Place, Jemaa el-Fnaa
    ‪13 min walk‬
  • Airport, Marrakech (RAK-Menara)
    ‪10 min drive‬

Room options

View all photos for Standard Single Room

In-room safe, rollaway beds, free WiFi, bed sheets

Standard Single Room

  • 215 sq ft
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Double Room

In-room safe, rollaway beds, free WiFi, bed sheets

Double Room

  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Twin Room

In-room safe, rollaway beds, free WiFi, bed sheets

Standard Twin Room

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Double Room

In-room safe, rollaway beds, free WiFi, bed sheets

Superior Double Room

  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Family Room

Family Room | Living area | 23-inch flat-screen TV with satellite channels, TV

Family Room

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

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About the neighborhood

Marrakech

Heart of Marrakech.Within a 10-minute walk of this Medina hotel, you'll find Le Grand Casino de La Mamounia and Koutoubia Mosque. Bab El Djedid and Artisanal Craft Center Marrakech are also within half a mile (1 km).

What's nearby

  • Le Grand Casino de La Mamounia - 5 min walk - 0.3 miles
  • Koutoubia Mosque - 5 min walk - 0.3 miles
  • Jemaa el-Fnaa - 13 min walk - 0.7 miles
  • Souk of the Medina - 15 min walk - 0.8 miles
  • Avenue Mohamed VI - 18 min walk - 1.0 mile

Getting around

  • Marrakech Central Station - 9 min drive
  • Menara Airport (RAK) - 10 min drive

Restaurants

  • ‪Safran By Koya - ‬13 min walk
  • ‪Nobu Marrakesh - ‬8 min walk
  • ‪Cafe Koutoubia - ‬9 min walk
  • ‪Cafe Medina Rouge - ‬9 min walk
  • ‪Kabana - ‬11 min walk

About this property

Hôtel Chems

4-star spa hotel near Jemaa el-Fnaa
Hôtel Chems offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at Hôtel Chems. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Marrakech hotel.

  • 145 guestrooms or units
  • 2 levels
  • 3 buildings
  • Meeting rooms
  • Built in 1971
  • Full breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Beauty salon
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hôtel Chems offers 145 accommodations with safes and hair dryers. Rooms open to balconies. 23-inch flat-screen televisions come with satellite channels.

Bathrooms include bathtubs or showers, bidets, and complimentary toiletries. This Marrakech hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

BEAUTY CENTER has 1 treatment room. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a steam room.

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Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 6:30 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Shopping
  • Tennis lessons
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 23-inch flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 2 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MAD 200.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (December 31) Gala Dinner per adult: MAD 1200
  • New Year's Eve (December 31) Gala Dinner per child: MAD 600 (from 2 to 11 years old)
  • A tax is imposed by the city: MAD 19.80 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MAD 150 per vehicle
  • Rollaway bed fee: MAD 200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Chems Hotel Marrakech
Chems Marrakech
Hôtel Chems Marrakech
Hôtel Chems
Hôtel Chems Hotel
Hôtel Chems Marrakech
Hôtel Chems Hotel Marrakech

Frequently asked questions

How close is Hôtel Chems to the airport?

Hôtel Chems is 3.2 mi (10-min drive) away from the Menara Airport (RAK) airport, the closest popular airport to the property.

Does Hôtel Chems have an airport shuttle?

Hôtel Chems offers a shuttle from the hotel to the airport 24 hours a day, on request, for a charge of MAD 150 per vehicle.

Does Hôtel Chems offer free breakfast?

Hôtel Chems offers free full breakfast every day from 6:30 AM to 10:30 AM.

Is there a casino at Hôtel Chems?

No, there is no casino at this hotel, but Le Grand Casino de La Mamounia (4-min walk) and Casino de Marrakech (14-min walk) are nearby.

What time is check-in at Hôtel Chems?

Check-in start time: 2:00 PM; Check-in end time: 2 AM.

Is there free parking at Hôtel Chems?

This hotel offers free self parking.

Does Hôtel Chems have a pool?

Hôtel Chems features an outdoor pool.

Does Hôtel Chems have a restaurant?

Yes, there is a restaurant on site.

Does Hôtel Chems have a spa?

Pamper yourself with a day at BEAUTY CENTER, where you can enjoy massages, mani/pedis, and facials.

How close is Hôtel Chems to downtown Marrakech?

Hôtel Chems is 0.7 mi away from Marrakech.

Hôtel Chems Reviews

Reviews

6.6
Rating 10 - Excellent. 114 out of 957 reviews
Rating 8 - Good. 336 out of 957 reviews
Rating 6 - Okay. 301 out of 957 reviews
Rating 4 - Poor. 131 out of 957 reviews
Rating 2 - Terrible. 75 out of 957 reviews

7.2/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay staff very helpful and friendly
Stayed 3 nights in Oct 2022
Verified

10/10 Excellent

andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and eaay walk to town zpark and market. Clean enough,food was nice.
Stayed 1 night in May 2024
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
It’s not a bad place to stay, It’s just out of the way of the main centre, But not so far you can’t walk.
Stayed 2 nights in Jul 2024
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok hotel for the money, Very noisy and basic
Stayed 1 night in Jun 2024
Verified

6/10 Okay

Anil

Liked: Cleanliness, amenities
Just your very very very average hotel. Pro - the A/C works greats, con there is no permanent shower head - it’s weird. Also just far from everything!
Stayed 3 nights in Jul 2024
Verified

2/10 Terrible

Tamoya

Disliked: Staff & service, property conditions & facilities
This property was a huge disappointment. It advertised as a four star but was more like a two star hotel. The rooms were old and sad. Staff were rude and inattentive. The only plus is the location as it is walking distance to many interesting sites. We tried to minimize our time in the hotel.
Stayed 1 night in Jan 2025
Verified

2/10 Terrible

SAMER

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude unprofessional staff,the way dealing with guest unexceptional, heard few complaints from unhappy guests with regards the same issues, specifically the front desk (reception)
Stayed 7 nights in Sep 2022
Verified

8/10 Good

Matthew

Liked: Cleanliness, property conditions & facilities
Aircon is really good like walking into a fridge when you get back, only issue we had is they don’t take card payment and never have any change when trying to buy drinks and food at the hotel. Wouldn’t order cocktails, advertised as alcoholic but we tried a couple and just tasted like lemonade
Stayed 4 nights in Jul 2024
Verified

4/10 Poor

Bahman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dåliga rum

Hotellet rankas till 4 stjärniga , i verkligheten är det 2 stjärniga hotell. Jag skriver båda possessiva och negativa punkter . Placering är bra , simbassängen vet inget om (har inte använt simbassäng ) Negativa: 220 Volt ström i bad rum ! Mögel och smuts i badrummet! Ingen fläkt i badrummet! Ingen schampo eller duschkräm. ( man får små mängder i små flaskor ) däremot ser man enbart fästet på schampo och duschkräm behåller på vägen ! Fönster och dörren till balkongen var inte tätt vilket man sover inte i tystnad ! Vi bytte rum 3 gånger ! I stor sätt alla rum hade samma problem , första rum luktade hemskt!
Stayed 4 nights in Nov 2024
Verified

8/10 Good

Carmen

Liked: Staff & service

Rapport qualité prux correct

Hotel bien située, personnel accueillant, petit dejeuner copieux . Le seul hic ce sont les chambres, il faudrait changer les matelas et donner un coup de peinture notamment dans les sdb ou les baignoires sont à changer.
Stayed 4 nights in Nov 2024
Verified

6/10 Okay

Flora

Disliked: Cleanliness, amenities, property conditions & facilities
Hôtel super bien placé, le personnel est adorable et vraiment gentil. Dans l'ensemble, l'hôtel est calme si vous ne tombez pas sur un moment où des jeunes viennent mettre leur musique à fond ;) . Petit bémol : les murs sont très fins, on entend donc tout ! (Les personnes marchant dans le couloir la nuit, les conversations dans les chambres, les meubles qui bougent.) Malgré l'aspect commercial et adorable du personnel, certains services sont à revoir. Les serviettes de bain n'étaient généralement données que le soir (quand la femme de ménage venait nettoyer la chambre) par manque de serviettes. Donc, si vous vouliez vous doucher après le nettoyage de la chambre, ce n'était pas possible. (Il faudrait prévoir plus de serviettes, surtout en août.) La chambre n'a pas été nettoyée deux fois malgré la pancarte mise devant la porte. Nous mettions la climatisation, qui finissait éteinte quand nous revenions dans la chambre, donc pour des personnes ne supportant pas la climatisation et voulant aérer leur chambre, cela était compliqué. Les chambres sont assez vieilles, c'est vrai, mais elles sont très jolies et cosy, on s'y sent chez soi. L'hôtel n'est pas grand, ce qui est super sympa, c'est un peu comme une grande famille. Les petits déjeuners sont excellents (surtout les msemen de Tata ;) ). Quelques petits défauts, comme dans tout endroit, mais cela ne vous empêchera pas de passer de très bonnes vacances. Il se situe à 5 minutes, même pas, de la place Jamaa El Fna .
Stayed 7 nights in Aug 2024
Verified

10/10 Excellent

Begoña

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien situado y buen servicio.
Stayed 4 nights in Aug 2024
Verified

6/10 Okay

Sandra

Liked: Room comfort
Disliked: Cleanliness, staff & service
Hôtel bien localisé. Nourriture et service très moyen. Se faire servir au snackbar est TRÈS long.
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

FERNANDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Céntrico a 10 minutos de la plaza y todo súper bien comimos en el hotel y de lujo
Stayed 1 night in Jul 2024
Verified

4/10 Poor

Mayte

Disliked: Cleanliness, property conditions & facilities, room comfort

Habitacion se cae por trozos

El cabecero de la cama estaba caido, como consecuencia las mesitas tambien estaban caidas en el suelo, los dijimos en recepcion el primer dia y ni caso tuvimos que poner nosotros mismos un apaño
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

PARFAIT SUR TOUTE LA LIGNE...

Très bien situé dans les jardins de la Koutoubia, avec un parking sécurisé, un bel hôtel au calme. Accueil efficace et personnel souriant et très pro. Les chambres sont très confortables et reposantes et calmes. Un beau jardin agrémenté d'une magnifique piscine, avec option de restauration. Wi-Fi efficace.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

MAGNIFIQUE

Bel hôtel situé dans la verdure, au calme, tout près de la Koutoubia. Accueil exceptionnel, Wi-Fi super efficace, grand parking sécurisé. Les chambres sont très confortables. Le tout est d'une grande propreté. Personnel souriant, et très pro. Les petits déjeuners sont délicieux et varié. Un vaste jardin joliment arboré possède une grande piscine bien entretenue.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

PARFAIT POUR MARRAKECH

Bel établissement tout près de la place. Joli jardin avec une belle piscine, idéal pour se reposer ou se rafraîchir. Les chambres sont très confortables et reposantes. Les petits déjeuners sont variés et délicieux. Le personnel, très professionnel, est aux petits soins et d'une extrême gentillesse.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

BIEN SITUÉ, UNE BELLE ADRESSE

Au calme, un accueil souriant, un personnel attentionné, excellent petit déjeuner, chambre confortable, parking surveillé, que dire de mieux.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

TOUJOURS AUSSI BIEN

Une belle et bonne adresse à Marrakech. Tout près de la place, et pour les amis motards, parking gratuit sécurisé. Piscine dans un joli jardin, les chambres sont très confortables et reposantes avec tout le nécessaire requis pour un séjour réussi et surtout calmes. Mention spéciale pour le personnel pour sa gentillesse et son professionnalisme.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service
Tres bon etablissement
Stayed 3 nights in Jun 2024
Verified

8/10 Good

germain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extrêmement bien placé en centre ville, havre de paix, parc et piscine agréable
Stayed 3 nights in May 2024
Verified

8/10 Good

germain

Liked: Staff & service, amenities, property conditions & facilities
Bien situé
Stayed 1 night in Jun 2024
Verified

4/10 Poor

corinne

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel vetuste j,ai sejourne il y a 30 ans exactement pareil aucune renovation et personnel désagréable je ne recommande pas a pars l,emplacement ideal et jardin et piscine agréable
Stayed 3 nights in May 2024
Verified

8/10 Good

Verified traveler

Disliked: Room comfort

Hôtel sans plus….

Hôtel bien situé géographiquement, juste acceptable aux niveaux des services et étonnant de devoir tout payer cash immédiatement sans possibilité d’utiliser une carte ou une facturation sur la chambre. Pour moi hôtel moyen.
Stayed 4 nights in Oct 2022