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Eden Andalou Aquapark & Spa

4.0 star property
Family-friendly 4-star hotel near Noria Golf Club

Choose dates to view prices

Photo gallery for Eden Andalou Aquapark & Spa

Relax by the pool surrounded by lounge chairs and umbrellas, amidst palm trees in a serene atmosphere.
Relax in a spacious room with a sofa, glass table, and comfortable seating area.
Relax in the lounge area with comfortable seating and a flat-screen TV.
Welcome to our lobby, featuring a high ceiling, comfortable seating areas, and a reception desk.
Experience the grand entrance of Eden Andalous Hotel, featuring a central archway and palm trees.

Popular amenities

  • All inclusive
  • Gym
  • Bar

Explore the area

Map
Km 4, Route d'Amezmiz, Marrakech, 40000
  • Noria Golf Club
    ‪6 min drive‬
  • Menara Gardens
    ‪13 min drive‬
  • Jemaa el-Fnaa
    ‪13 min drive‬
  • Marrakech (RAK-Menara)
    ‪11 min drive‬

Room options

View all photos for Grand Room, 1 Double Bed, Non Smoking, Resort View

Grand Room, 1 Double Bed, Non Smoking, Resort View | Living room | 55-inch LED TV with satellite channels

Grand Room, 1 Double Bed, Non Smoking, Resort View

  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking, Terrace (Poolside)

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 1 Double Bed, Non Smoking, Terrace (Poolside)

  • Sleeps 4
  • 1 Double Bed

View all photos for Classic Suite, 1 Queen Bed with Sofa bed, Non Smoking

Classic Suite, 1 Queen Bed with Sofa bed, Non Smoking | 1 bedroom, minibar, in-room safe, desk

Classic Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Room, 1 Double Bed, Non Smoking, Poolside

1 bedroom, minibar, in-room safe, desk

Family Room, 1 Double Bed, Non Smoking, Poolside

8.0 out of 10
Very good
(7 reviews)
  • Sleeps 5
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 1 Double Bed

8.4 out of 10
Very good
(15 reviews)
  • Sleeps 5
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking, Garden View

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 1 Double Bed, Non Smoking, Garden View

7.8 out of 10
Good
(12 reviews)
  • Sleeps 4
  • 1 Double Bed

About the neighborhood

Marrakech

Close to airport.At this Marrakech hotel, you'll be within 3 miles (5 km) of Noria Golf Club and 6 miles (10 km) of Samanah Golf Club. Assoufid Golf Club is within 6 miles (10 km) and Menara Gardens is within 9 miles (15 km).

What's nearby

  • Oasiria Water Park - 6 min drive - 4.1 miles
  • Noria Golf Club - 6 min drive - 3.2 miles
  • Samanah Golf Club - 12 min drive - 4.4 miles
  • Menara Gardens - 13 min drive - 6.4 miles
  • Jemaa el-Fnaa - 13 min drive - 8.0 miles

Getting around

  • Marrakech Central Station - 20 min drive
  • Menara Airport (RAK) - 16 min drive

Restaurants

  • ‪Bladna - ‬14 min drive
  • ‪Mazar - ‬12 min drive
  • ‪café la perle rouge - ‬10 min drive
  • ‪Bo Zin - ‬12 min drive
  • ‪Nouba - ‬11 min drive

About this property

Eden Andalou Aquapark & Spa

Family-friendly 4-star hotel near Noria Golf Club
Eden Andalou Aquapark & Spa is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Eden Andalou Aquapark & Spa offers its guests a complimentary water park, 3 outdoor swimming pools, a lazy river, and a waterslide. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business center and 5 meeting rooms. An indoor pool, a children's pool, and a fitness center are also featured at the family-friendly Eden Andalou Aquapark & Spa. An area shuttle within 9 km and a shuttle from the airport to the hotel (available 24 hours) are free. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Marrakech hotel.

  • 253 guestrooms or units
  • 2 levels
  • 6 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Built in 2008
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
Eden Andalou Aquapark & Spa offers 253 accommodations with minibars and safes. Accommodations offer separate sitting areas. 55-inch LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can pamper themselves by indulging in the onsite spa services. There are 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and detox wraps. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

Languages

Arabic, English, French

Similar properties

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  • Pool
  • Breakfast included
  • All inclusive
  • Spa
4.0 out of 5, Very Good, 1,009 reviews
$253 nightly
The price is $285
Jul 27 - Jul 28
Total includes taxes and fees
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Property amenities

Family friendly

  • 3 outdoor pools
  • Children's games
  • Children's pool
  • Free area shuttle
  • Free children's club
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free airport pick-up shuttle on request
  • Free area shuttle up to 9 km
  • Free extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Gym
  • Indoor pool
  • Lazy river
  • Playground
  • Shopping
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 55-inch LED TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower

Food and drink

  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon
Late check-out fee: MAD 80
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests with Half Board plans must book meals in advance.

Access methods

Staffed front desk

Pets

  • Pets: MAD 500 per accommodation, per stay, plus a one-time cleaning fee of MAD 500
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 11 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MAD 500 per stay
  • New Year's Eve (December 31) Gala Dinner per adult: MAD 1500
  • New Year's Eve (December 31) Gala Dinner per child: MAD 750 (from 4 to 12 years old)
  • A tax is imposed by the city: MAD 19.80 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MAD 500 per accommodation, per stay plus MAD 500 one-time cleaning fee
  • Late check-out fee: MAD 80

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 9:00 AM to 6:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Eden Andalou
Eden Andalou All Inclusive
Eden Andalou Aquapark Hotel Tameslouht
Eden Andalou Aquapark All Inclusive
Eden Andalou Aquapark All Inclusive Hotel
Eden Andalou Aquapark All Inclusive Hotel Marrakech
Eden Andalou Aquapark All Inclusive Marrakech
Eden Andalou Hotel Marrakech
Eden Andalou Marrakech
Eden Andalou Spa And Resort
Eden Andalou Aquapark Hotel Marrakech
Eden Andalou Aquapark Tameslouht
Eden Andalou Aquapark Marrakech
Eden alou Aquapark Tameslouht

Frequently asked questions

How close is Eden Andalou Aquapark & Spa to the airport?

Eden Andalou Aquapark & Spa is 5.7 mi (16-min drive) away from the Menara Airport (RAK) airport, the closest popular airport to the property.

How much does it cost to stay at Eden Andalou Aquapark & Spa?

As of Jul 23, 2025, prices found for a 1-night stay for 2 adults at Eden Andalou Aquapark & Spa on Jul 25, 2025 start from $274.83, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Eden Andalou Aquapark & Spa have an airport shuttle?

Eden Andalou Aquapark & Spa offers a free shuttle from the airport to the hotel, available 24 hours a day, on request.

Does Eden Andalou Aquapark & Spa offer free breakfast?

Eden Andalou Aquapark & Spa offers free buffet breakfast every day from 7:00 AM to 10:30 AM.

Is there a casino at Eden Andalou Aquapark & Spa?

No, there is no casino at this hotel, but Le Grand Casino de La Mamounia (11-min drive) and Casino de Marrakech (11-min drive) are nearby.

What time is check-in at Eden Andalou Aquapark & Spa?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Eden Andalou Aquapark & Spa?

This hotel offers free self parking and extended parking.

Does Eden Andalou Aquapark & Spa have a pool?

Eden Andalou Aquapark & Spa features 3 outdoor pools, an indoor pool, and a children's pool. Guests can enjoy pool access from 9:00 AM to 6:00 PM.

Does Eden Andalou Aquapark & Spa have a restaurant?

Eden Andalou Aquapark & Spa is home to Atlas, which features international cuisine.

Does Eden Andalou Aquapark & Spa have a spa?

This hotel doesn't have a spa, but it does offer body wraps, body treatments, and massages.

How close is Eden Andalou Aquapark & Spa to downtown Marrakech?

Eden Andalou Aquapark & Spa is 6.8 mi away from Marrakech.

Eden Andalou Aquapark & Spa Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 145 out of 264 reviews
Rating 8 - Good. 62 out of 264 reviews
Rating 6 - Okay. 23 out of 264 reviews
Rating 4 - Poor. 12 out of 264 reviews
Rating 2 - Terrible. 22 out of 264 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Aneeba

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most friendliest staff
Stayed 5 nights in Apr 2025

2/10 Terrible

Ehsan

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Issues in room

Overall, the trip was okay. The Check staff and the staff in the restaurant were amazing and nothing was too much for them where the hotel was lacking was the checks done prior to against moving into a room. This was headed by a manager called Mr younes. The main issues were a non-functioning leaky shower and a blocked bidet. although problems can arise during your stay which should be dealt with promptly by maintenance you should not be moving into a room with pre-existing problems. The main issue was that it took a day and a half for reception to be contacted and once contacted the problems were resolved quickly. The manager claimed that there was six lines to be able to reach reception yet most of the time on six separate occasions this line was either engaged or a non-functioning tone was emitted. This is something the hotel needs to rectify first of all make sure that all your checks include the amenities in the room so that everything is working before the guest arrives and secondly, if there is a problem reception or maintenance needs to be contactable in a timely . The manager offered various solutions like an upgrade to the room, but due to the family having already settled in, we preferred them to send maintenance to fix the amenities amenities which they did in these types of situations where a guest has been an inconvenience the hotel also needs a better resolution policy so rather than simply asking the customer to contact Marriott or the corporate office.
Stayed 4 nights in Apr 2025

10/10 Excellent

Rajesh Kumar Kanji Dhanji

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quite location away from the busy town centre, lots of amneties on site to keep you occupied, clean rooms and good choice of food available, all staff very helpful and accomodating
Stayed 11 nights in Mar 2025

4/10 Poor

Hannah

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Ellie Paige

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great facilities and great food
Stayed 3 nights in Mar 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I had an excellent 7 night stay at Eden Andalou. The hotel truly is a wonderful oasis within easy reach to both the airport and the medina. The staff really do take time to make you feel welcome and go out of their way to provide first class survey. Cleanliness was top notch, rooms spacious and couldn't wish for anything more. Addressing some concerns that I have read in other views: Food - amazing! Lots of variety and all expertly prepared. If you cannot find something at every meal to suit your palette, you really do need to up your preparedness for culinary adventure! Drinks - above expectation! Ok, so you're not going to get Guiness, but the larger is cold and refreshing. The cocktail choices have hearty measures. My wife, who is a walking vat, says the wines are tasty and managed to make her fall over more than once! Pools - very clean and excellent to just hang out Staff - all polite, friendly and helpful. Make it a mission to try and get Peaky Blinders - the night security guard - to smile. It can be done! The sun in Morocco is very different to the British sun :-) So don't forget the sunscreen!
Stayed 7 nights in Mar 2025

8/10 Good

Elizabeth

Stayed 3 nights in Mar 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

8/10 Good

neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are so many things to say about this resort, and virtually everyone is incredibly positive. From the moment you pull up to the security entrance, you can't fail to be impressed by how stylish the resort appears. As you drive into the resort and arrive at reception, an opulent yet stylish area, you are greeted with warmth and smiles from possibly the nicest receptionists you're likely to meet at any hotel around the world. Their appearance is smart and professional, their conduct like relatives you haven't seen for a long while and who are excited to see you. The check-in process was simple and efficient, yet every detail covered in a more than satisfactory manner. Our room was large, well appointed, and spotlessly clean. The bed was huge, firm but very comfortable. We didn't have the best view, but it was far from poor. Bedding and towels changed everday. The buffest restaurant was great in terms of choice and service. The Fez restaurant was terrible with useless staff and poor service and cold food.
Stayed 7 nights in Mar 2025

10/10 Excellent

teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property was great , just alittle tide in some areas, hallways ect. Staff were all amazing ,food was good.i wouldnt say its a 5 star, i would say more like a 3 stars good value though.
Stayed 7 nights in Mar 2025

10/10 Excellent

kirsty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

6/10 Okay

Dinesh

Traveled with group
Liked: Staff & service, amenities
Very limited food served 😋
Stayed 5 nights in Mar 2025

10/10 Excellent

Steward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything! Highly recommended!
Stayed 3 nights in Mar 2025

8/10 Good

Luella

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a bit worried due to mixed reviews but this place is honestly great. Was very affordable compared to other options. The free shuttle service was great however i recommend booking it in advance because it doesn’t fit too many. When we stayed it was very quiet due to it being off peak season and Ramadan so Marrakech itself wasn’t busy at all so we didn’t have any issues with the shuttle being fully booked. The staff are all lovely and work so hard making your experience good. The food is nice especially dinner and there are two restaurants. One buffet style and one Moroccan. This one however is at an extra charge but you get one night free there when you stay three or more nights. There is one big pool that isn’t heated and a smaller that is. The rooms are very big and comfortable. There’s an atm at the hotel and very helpful people in the office if you need any taxis or excursions booked. Highly recommend if you want a cheaper but nice place to stay b
Stayed 4 nights in Mar 2025

10/10 Excellent

Lorraine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a lovely time with the kids, waterpark was fab, heated outdoor pool and entertainment and grill outside was brilliant. More indoor activities for kids would be great and allergy info for food
Stayed 2 nights in Mar 2025

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived at Eden Andalou we could not have felt MORE welcome. The reception staff were amazingly helpful and they changed our rooms immediately for us. ( as there was a slight mix up with room type) . The rooms are very spacious, spotlessly clean with enormous comfortable beds so we had no complaints at all. The rooms are cleaned daily, towels replaced and the bed linen linen changed at least twice a week. The food choices are excellent with loads of healthy Moroccan salads and plenty meat and fish choices in the evening. There is a lunchtime bbq every day too with plenty variety of other dishes to suit everyone pizza, pasta, tagines etc. The house wine and beer is also very good and plentiful. The service really was second to none on our 7 day visit. . Without exception every single member of staff was helpful and charming. Our breakfast and lunch waiter Ahmed was absolutely outstanding - he knew our names, what our coffee preferences were and where we preferred to sit and nothing was too much trouble for him, or indeed the bar staff too!
Stayed 7 nights in Mar 2025

10/10 Excellent

Zoe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful, relaxing stay with the best staff ever!

Absolutely wonderful hotel, truly the best staff I’ve ever come across. Hotel is spacious and a high standard. Food was fantastic and the pool was big with lots of loungers. Will definitely be back!
Stayed 4 nights in Feb 2025

8/10 Good

nasima Akhtar

Liked: Staff & service
We enjoyed our stay at the hotel, its good if you want to lounge around and eat all day. We visited in February we had good weather in the week we stayed, so was surprised that the water in the pool was freezing. I was surprised at the limited pool space given the 5 star rating and the fact that the pool area was very basic looking. The hotel is located in a developing area, at the moment with limited surroundings as in not even a shop in walking distant, so you do have to commute. Its good that there is a shuttle available although availability can be limited. I like that there is 24 hour security at entrance. The room we stayed in was nice although it is showing signs of wear and tear especially in the bathroom. The buffets are ok, it does get repetitive. In terms of arranging excursions, you will be restricted as many online providers will not collect you from the hotel so you may have to pay extortionate fees for the hotel to arrange this. I hope the place improves as staff are friendly and makes you want tk return.
Stayed 6 nights in Feb 2025

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great family holiday

Room was large and comfortable, food was decent and varied (the different patisseries for dessert were amazing!). One heated pool and one heated waterslides area meant its worth a visit even in the cooler months. Loads of kids in half term, they had a great time. Contact the hotel early to book into the special restaurant, there was no availability for us for the 3 nights we were there. We were also too slow booking the free shuttle into town so had to pay for a taxi.
Stayed 3 nights in Feb 2025

10/10 Excellent

Absro

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing. We enjoyed the suite as it was very spacious and had a lovely balcony. I would like to see more selection on the food side.
Stayed 3 nights in Feb 2025

10/10 Excellent

Ryan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, good food - would highly recommend
Stayed 7 nights in Feb 2025

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good family holiday hotel

Stayed with teenagers and hotels water park kept them entertained. Food good and staff extremely helpful. The hotel is away from any other shops etc so you need to get a taxi everywhere. The hotel offers taxis at slightly more expensive prices which you would expect. You can use Morocco’s own Uber type app called In Drive which is a lot cheaper. However you have a bit of a gamble on the quality of the driver. Hotel had great entertainment staff. Khalil was very good and engaged with holiday makers to the correct level without being too much. Perhaps the itinerary of activities could be advertised a bit earlier as some days the evening entertainment was only announced that morning. All in all a good value hotel with multi national guests all of whom were polite and friendly.
Stayed 5 nights in Feb 2025

6/10 Okay

Pabel

Traveled with partner
The staff in the spa who works at the reception is very rude.Few people had encounters with her.Otherwise ok.
Stayed 3 nights in Feb 2025

10/10 Excellent

Simon, Edgware

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family of 4 including 6 and 9 year old girls. My thoughts: 1. Previous reviews about the hotel needing some updating are now out of date. It’s in very good condition following what looks like recent and ongoing refurbishments. 2. There are a LOT of staff and so always well looked after. Nearly all very nice, kind, helpful and friendly. Only exception is the booking office who weren’t great and at one point had a tether loud shouting saga (not sure what it was about). Rest were great and I’d rate highly. 3. Main restaurant (Atlas) was very good. Great choice of food for all ages and tasty. Normally had an extra bbq section most lunchtimes / dinners as well. Fez restaurant (where you normally get on free sitting a week) was actually a lot worse - food wasn’t great and some of it cold. 4. Entertainment was good. Fun nightly shows and ongoing activities for kids and adults alike. 5. Swimming pools. We went during February half term so conditions were never going to be wonderful but the smaller pool was nicely heated (great to stay in, harder to get out!). No one used the bigger pool as not heated but looks beautiful for the hotter months. 6. Water park was great. Again, felt like it had been through a recent renovation. About 8 slides were heated which helped during the cold period we were there. During hotter periods it would be even better. 7. Location - it’s about 15 mins to the airport and 20 minute cab into town that costs about 150 dirham. Overall rate it highly
Stayed 7 nights in Feb 2025