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Crystal Hotel - Pacha Marrakech

5.0 star property
5-star luxury hotel near Jemaa el-Fnaa

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Photo gallery for Crystal Hotel - Pacha Marrakech

Lounge
Bar (on property)
Restaurant
Interior
Outdoor pool

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Free airport shuttle
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Zone hoteliere de l'Aguedal, Bloulevard Mohamed VI, Marrakech, 40000
  • Place, Avenue Mohamed VI
    ‪1 min walk‬
  • Place, Al Mazar Mall
    ‪13 min walk‬
  • Place, Agdal Gardens
    ‪13 min walk‬
  • Airport, Marrakech (RAK-Menara)
    ‪8 min drive‬

Room options

View all photos for Junior Suite

Junior Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Suite

Superior Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Superior Suite

  • 1076 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

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About the neighborhood

Marrakech

Mechouar-Kasbah stay.Within a 15-minute walk of this Mechouar-Kasbah hotel, you'll find Avenue Mohamed VI and Cinema Megarama. Al Mazar Mall and Circuit Moulay Al Hassan are also within 2 miles (3 km).

What's nearby

  • Avenue Mohamed VI - 1 min walk - 0.0 miles
  • Al Mazar Mall - 13 min walk - 0.7 miles
  • Agdal Gardens - 13 min walk - 0.7 miles
  • Cinema Megarama - 13 min walk - 0.7 miles
  • Circuit Moulay Al Hassan - 1 min drive - 1.2 miles

Getting around

  • Marrakech Central Station - 10 min drive
  • Menara Airport (RAK) - 10 min drive

Restaurants

  • ‪Dar Soukkar - ‬3 min drive
  • ‪Boucherie Hammoud - ‬6 min drive
  • ‪La paillote - ‬5 min drive
  • ‪Café Momento - ‬5 min drive
  • ‪Bo Zin - ‬3 min drive

About this property

Crystal Hotel - Pacha Marrakech

5-star luxury hotel near Jemaa el-Fnaa
You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served. WiFi and wired Internet are free in public spaces.

Event space at this hotel measures 13003 square feet (1208 square meters) and includes conference space. An outdoor pool, a nightclub, and multilingual staff are also featured at the luxury Crystal Hotel - Pacha Marrakech. A roundtrip airport shuttle is free (available on request). Free self parking is available.

Smoking is allowed in designated areas at this Art Deco Marrakech hotel.

  • 1 building
  • 1 floor
  • 11 guestrooms or units
  • 13003 sq ft of conference space
  • 1208 sq m of conference space
  • Built in 2009
  • Breakfast available (free)
  • Nightclub
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Concierge
  • Garden
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Crystal Hotel - Pacha Marrakech offers 11 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Rooms open to balconies. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 42-inch plasma televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free roundtrip airport shuttle on request
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A poolside bar

Things to do

  • Nightclub
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 42-inch HDTV with satellite channels
  • DVD player

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Crystal Hotel - Pacha Marrakech

Children and extra beds

  • This property does not allow children.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MAD 39.60 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Crystal Hotel Marrakech
Crystal Hotel Pacha
Crystal Hotel Pacha Marrakech
Crystal Pacha
Crystal Pacha Marrakech
Hotel Crystal Marrakech
Hotel Pacha Marrakech
Pacha Hotel Marrakech
Pacha Marrakech
Crystal Pacha Marrakech
Crystal Hotel - Pacha Marrakech Hotel
Crystal Hotel - Pacha Marrakech Marrakech
Crystal Hotel - Pacha Marrakech Hotel Marrakech

Frequently asked questions

How close is Crystal Hotel - Pacha Marrakech to the airport?

Crystal Hotel - Pacha Marrakech is 3.3 mi (10-min drive) away from the Menara Airport (RAK) airport, the closest popular airport to the property.

Does Crystal Hotel - Pacha Marrakech have an airport shuttle?

Crystal Hotel - Pacha Marrakech offers a free airport shuttle, available on request.

Does Crystal Hotel - Pacha Marrakech offer free breakfast?

Yes, Crystal Hotel - Pacha Marrakech offers free breakfast.

Is there a casino at Crystal Hotel - Pacha Marrakech?

No, there is no casino at this hotel, but Le Grand Casino de La Mamounia (4-min drive) and Casino de Marrakech (5-min drive) are nearby.

What time is check-in at Crystal Hotel - Pacha Marrakech?

Check-in start time: 2 PM; Check-in end time: midnight.

Is there free parking at Crystal Hotel - Pacha Marrakech?

This hotel offers free self parking.

Does Crystal Hotel - Pacha Marrakech have a pool?

Crystal Hotel - Pacha Marrakech features an outdoor pool.

Does Crystal Hotel - Pacha Marrakech have a spa?

There are no spa services available at this hotel.

How close is Crystal Hotel - Pacha Marrakech to downtown Marrakech?

Crystal Hotel - Pacha Marrakech is 2.7 mi away from Marrakech.

Crystal Hotel - Pacha Marrakech Reviews

Reviews

6.8
Rating 10 - Excellent. 5 out of 21 reviews
Rating 8 - Good. 6 out of 21 reviews
Rating 6 - Okay. 4 out of 21 reviews
Rating 4 - Poor. 3 out of 21 reviews
Rating 2 - Terrible. 3 out of 21 reviews

8.0/10

Cleanliness

6.4/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Souhila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magnifique

Séjour inoubliable magique
Verified review

4/10 Poor

Bouchra

Disliked: Staff & service, property conditions & facilities, room comfort
Accueil mitigé, pas de room service, climatisation totalement insuffisante pour les températures locales, notre chambre ne portait pas de numéro ( difficile de se repérer dans les couloirs ainsi ), pas ou peu d'assistance pour les bagages . Hotel privilégiant ses activités de club et son restaurant mais le service d'hôtellerie est digne d'un hôtel bas de gamme, pas d'un 5 étoiles. J'ai dépensé près de 700e pour 4 nuits. Ca ne les vaut pas du tout, décevant.
Verified review

6/10 Okay

Em

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Great decor/food, large rooms, but sub par service

Had a junior suite with a private roof terrace that was beautiful. The decor was great and the restaurant delicious. However, they barely speak English and are apprehensive to even give you extra towels. We requested two extra and they made us give them two used ones in exchange - what hotel does that? There were a few other service issues and lots of language barriers. If you want luxury my recommendation is to stay at a different hotel that understands the concept better.
Verified review

8/10 Good

nico

Liked: Cleanliness, staff & service, room comfort

Hotel genial

Les chambres sont spacieuses et tres confortable, on regrette le manque de lampe, et les oublis de produits d'hygiènes. Le restaurant est très bon et le bar/boite genial!
Verified review

2/10 Terrible

Roy

Disliked: Cleanliness, staff & service, property conditions & facilities

very ver bad, poor service and maintenance

Breakfast was just horrible, no eggs, no yoghurt, no cheese. Hotel service was very poor, several things in the room were broken (please note this was a suite). People arriving at 04:00AM deciding to make a party on our roof terrace (very noisy). Very poor overall, the only thing that is OK, is the swimming pool and the lunch at Crystal
Verified review

10/10 Excellent

Christophe DAMLENCOUR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptionnel

Hôtel doté d'une quinzaine de suites. Personnel serviable, attentif et très gentil (j'ai bénéficié gratuitement du pressing !!). Suite 69 splendide avec terrasse privative sur le toit, accès à la piscine et discothèque le PACHA gratuits. Je recommande fortement et y retournerai :) Seul bémol : la situation géographique (Agdal). Compter 50 dirhams en journée et 100 le soir pour rejoindre le centre-ville.
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities

Absolute Katastrophe..!!!

Nichts, aber gar nichts hat die angegebenenen Versprechen gehalten..!!! Ungeschultes, freches, weibliches Personal an der Reception. Frühstück nie zur geplanten Zeit!!! 2 mal, übethaupt Keins, das am Morgen um 8 Uhr und 7.30 Bestellte!!! Personal nicht erreichbar!!! Machten wir uns bemerkbar, war das der gröbste Affront... Also zum Punkt... Es wird nie Jemandem weiter emphohlen, ist nur ein Aufenthaltszentrum für Nachtschwärmer und Müssiggänger!! Schade... Dem Portier möchten wir ein Dankeschön zukommen lassen. War zu jeder Zeit am Ort. Mit freundlichen Grüssen
Verified review

8/10 Good

yann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pour s amuser!

Hotel idéal pour se distraire avec une très belle discotheque! Personnel de l hotel très agréable avec la volonté de rendre service. Seul bémol le restaurant de l hotel: très cher, personnel pas très serviable et nourriture passable... Il en reste un avis global très positif pour se distraire!!!
Verified review

6/10 Okay

¨Patrick

Disliked: Cleanliness, property conditions & facilities, room comfort
Bel établissement qui mériterait d'être mieux entretenu.
Verified review

4/10 Poor

sand et lolo

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Hôtel vraiment en dessous de nos attentes!!!

Musique du bar très forte jusqu a 2h du mat..on nous a replacé dans une autre chambre .bel effort du personnel mais le bruit était toujours présent.absence de wifi dans les chambre(ok à l accueil seulement )..bref!nous connaissions déjà le Crystal pour sa piscine et son restaurant mais cela a du coup perdu de son charme surtout pour un 5*!le jardin et la piscine restent malgrès tout un vrai havre de paix....personnel très agréable .
Verified review

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Personnel à l'écoute et qui fait de son mieux

Hôtel un peu bruyant, mais connaissant déjà l'endroit, j'étais au courant de ce petit désagrément. Par contre, le matin, c'est vraiment très calme. A signaler, un petit-déjeuner excellent.
Verified review

8/10 Good

Gilles

Liked: Cleanliness, property conditions & facilities, room comfort

À very good place but service need be improved

The hotel is good and facilities also nice pool the service has to be improved staff need be better trained
Verified review

2/10 Terrible

LL

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Une catastrophe !!!!

cet hotel est une cata!!! il fut construit pour avoir la possibilité d'avoir le droit d'ouvrir une boite de nuit le pacha ! Les clients de l'hotel ne sont pas priviligié du tout . Les chambres donnent sur le Rose Bar , Musique a fond jusqu'a 2h du Matin , impossible de Dormir avant . On a du changer de Chambre , ensuite plus d'une heure le matin pour avoir un petit dejeuner dont la qualité est a revoir ( 1 seule boisson , viennoiserie trop cuite , il manque toujours un truc ) , ensuite sommier de la nouvelle chambre dont les les lattes sont cassées ( a desolé on ne peut rien faire ) . Quel dommage de gacher un tel endroit aussi beau
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meget hyggelig personale Samt meget fint hotell
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Not worth the effort

Room was good. Breakfast was terrible, poor service & forced to sit outside in bitterly cold wind, hotel is out of the way
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SPLENDIDE

Quel séjour splendide !!!! Du rêve à chaque instant. Le personnel très serviable, un véhicule à notre disposition en permanence. Des chambres très confortables, une literie très haut de gamme. J'espère vite y retourner.
Verified review

2/10 Terrible

Jean-Pierre

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Loin de tout l'hôtel Crystal Pacha Marrakech ne respecte pas les engagements pris , ni ses clients

loin de tout . L'hôtel a été privatisé pour un mariage . Restaurants inaccessibles pour bénéficier de la demi pension . Pas de salons d'accueil alors que le bar est fermé le jour , piscine fermée , sans compter le bruit toute la nuit du dimanche au lundi empêchant de dormir . Pas de petit déjeuner buffet . Le matin du départ dossier égaré ! On a essayé de me faire payer tout le séjour une seconde fois avant de me demander de prouver mon contrat avec Expédia ! Résultat : Plus le temps de prendre le petit-déjeuner continental servi dans la chambre . Les suites junior sont spacieuses et confortables mais très mal éclairées . La pénombre est permanente .Mal aménagées , les terrasses sur le toît sont inutilisables , sauf à vouloir cuire . au total un séjour catastrophe où LES PRESTATIONS PAYEES NE M4ONT PAS ETE DELIVREES .
Verified review

8/10 Good

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified review

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified review

6/10 Okay

Verified traveler

Verified review

8/10 Good

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort