10/10 Excellent
Leah
Jan 4, 2026
Liked: Cleanliness, staff & service, amenities
This was my second stay at this hotel, my first was around a decade or so ago when the hotel was new and fresh. I stayed overnight with my boyfriend this time and must say the hotel is still as beautiful as it was when it first opened. We could not fault the staff, every single staff member was absolutely incredible and a real asset to the hotel, I can’t comment on the food as we did not stay for breakfast or have an evening meal but the style of the hotel doesn’t disappoint and I’m really looking forward to visiting their establishments in Newcastle and the up-and-coming one in Bristol.
We stayed in room 208 and if there was anything to improve, I would say that there are a few minor bits of wear and tear that would need attention in the bathroom such as the expanding skirting boards from water hitting the wood, a few of the metal hooks and the in shower toiletry basket being quite loose. I’d also recommend having some slippers, maybe changing the robes as they were a little bit crunchy and having some branded towel towels like some other five star establishments. We didn’t have the turn down service on this occasion but it would have been nice to have had more teas, coffees and maybe some hot chocolates in the room as they weren’t many options to choose from.
There was some building work happening, but this did not interfere with our stay, there was no noise and overall it was a comfortable and pleasant experience! Looking to bring my mum for a night away in the future!
Leah
Stayed 1 night in Jan 2026