2/10 Terrible
April
Viaje familiar
22 ago. 2025
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
I didnt want to have to make this review, however had I known what I know now prior to booking it would have saved me a lot of hassle,
We booked this room in comparison to others, solely because it was advertised that the deluxe room had 1 queen bed and 1 double bed, however this was not the case and only had 1 double bed and 1 single. We were 3 adults so imagine squeezing 2 people on that small double bed and 1 single. I enquired to staff and had to pay $50 per day for an extra single bed.
I enquired about more towels as there were only 2 small towels in our room and when i asked I was told i would need to return the first 2 towels in order to get another 2 towels! This is for 3 guests mind you.
There was mold in the shower roof and the tiles need a good scrubbing or replacing,
The curtains were sheer so at night time you can see through the room even with us being on the second level.
The breakfast advertised was veryyyy basic.
The pool was under construction - I do not mind however the pool also played a big part in us booking here because we would have liked somewhere to swim after a long day to keep cool.
No microwave in room, lack of utensils( Cups to have coffees in the morning - we were only given 2 ) again it felt like the room was only prepared for 2 guests. There was no cold water at all only hot water in the shower and in the sinks.
Overrall. My review is solely based on the fact that we didnt get what we paid for. The entire place needs an overhaul.
April
Se hospedó 3 noches en agosto de 2025