Had free cancellation until 5 pm, but the hotel charged me for the first night at 10 am!? We arrived at 11 am, there was no room available yet, which was ok, and got a promise to receive a nice room later. Well, the room we got was smelling bad, it was dark, the toilet didn’t flush, the bidet was cracked. The manager offered a different room, which was somewhat better, so we accepted it, even though the toilet seat and the bidet was dirty (despite the “hygienic” band over the toilet seat). Found some black mold in the bathroom, which would explain the musty smell. The rooms are dated, very minimalistic for the category of the hotel.
The staff was a pleasant change, they were very nice and helpful, especially the crew around the pool. Thanks guys for trying to salvage the situation.