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4.8 out of 5

"the staff was superb, service excellent " More

By a verified traveler on Thu 02 Feb 2023

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Hotel Description

Family-friendly 5-star hotel near Church of San Miguel Arcángel

Central San Miguel de Allende getaway

With a stay at this Zona Centro hotel, you'll be steps from Church of San Miguel Arcángel and Plaza de Toros San Miguel de Allende. Capilla de la Tercera Orden and Iglesia de San Rafael are also within half a mile (1 km).

Luxury amenities

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this smoke-free hotel. Families will appreciate the onsite laundry facilities, kid-friendly dining, and in-room childcare. Enjoy the gym and perks like free WiFi.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$455* Per night/room Apr 1 - Apr 2

Deluxe Studio Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Cantera Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Casa de Sierra Nevada, A Belmond Hotel, San Miguel de Allende ratings based on 6 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Casa de Sierra Nevada, A Belmond Hotel, San Miguel de Allende

Everyone (4) Couples (1) Family (1)
5 out of 5
the staff was superb, service excellent

Posted by on Feb 2, 2023

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Comment from Hotel Management

Feb 3, 2023 by Lourdes Salazar, Reservations Supervisor.

Dear Mr. Nestor,Thank you for your kind message.We are thrilled to hear that you have enjoyed your stay with us.We will share your feedback with the Team.Please let us know when you are ready to come back to your home away from home.Warm regards,

5 out of 5
Very relaxing

Posted by on Aug 9, 2021

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Comment from Hotel Management

Aug 10, 2021 by Lourdes Salazar / Reservations Supervisor

Dear guest, We work daily and with great pleasure in Casa de Sierra Nevada, a Belmond Hotel to meet the expectations of our guests. It is so nice to hear that you have the time to relax yourself in this fairytale property Please, do not hesitate to contact us when you return to San Miguel de Allende, we will be waiting for you with open arms in your home away from home.

5 out of 5
An amazing property in the center of SMA that has some of the best people that you will encounter anywhere. The rooms are cleaned to the expected standard and allows one to rest comfortably. The room that we were upgraded to was larger but more noisy due to its location in the main building, though convenient to the gym, spa, and dining. The treadmill in the gym also wasn’t working consistently. If you can look past these things, then you’ll have a great time. I sure did.

Posted by on May 4, 2021

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Comment from Hotel Management

May 5, 2021 by Eric Gonzalez

We would like to thank you for taking the time to give us your valuable feedback. Also for choosing us. We are working on the gym equipment as we speak and we will monitor the area more often. We are sorry for that inconvenience. We all hope to see you back in San Miguel de Allende and the property for another Belmond experience. Best Regards, Eric Gonzalez General Manager

5 out of 5
Super quiet rooms. Extremely friendly service. Room was not as cool as we would like, but we like it sub-zero.

Posted by on May 10, 2019

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Comment from Hotel Management

May 14, 2019 by John Freudenthaler

Dear Pgs, Thank you very much for your kind comments, the Belmond Casa de Sierra Nevada is looking forward to welcome you again soon.

4 out of 5

Posted by on Apr 21, 2019

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Comment from Hotel Management

Apr 29, 2019 by John Freudenthaler

Dear Guest, Thank you very much for staying with us in beautiful San Miguel de Allende, we hope you enjoy the city and our property, we are looking forward to welcome you again soon. Best Regards!

5 out of 5

Perfection.

Pros: Location to city centre, beautiful gardens and architecture.
Cons: Nothing
Location: We explored the city by foot and if we would have stayed longer we would have gone on a bike tour with bike shop up the street.
My husband and I arrived in Guanajuato very early from a red eye the night before. We drove to San Miguel de Allende not knowing much other than it was known to be beautiful. Online, the hotel looked perfect for our 24 hour stay in SMDE. After our stay we were heading to a desolate ranch for the next three days to experience a friends daughter's quinceanera. Upon arrival, the staff was attentive, accommodating and most gracious. We arrived before check in time but were happily given our room as soon as it was ready that morning. We walked into our room and were astounded by the beauty and attention to details. We had two fireplaces, an adjoining bedroom, a quaint patio with a spiral staircase leading up to our private rooftop deck with heated dipping pool, lounge chairs and the most fantastic view of the city. The restaurant and bar staff were just as wonderful and the margaritas are divine. I wish I were still there and yes, we would recommend this hotel whole heartedly.

Posted by , from Thousand Oaks, CA on Jul 24, 2017

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Comment from Hotel Management

Aug 18, 2017 by General Manager

Dear Jackie & Jimmy, Greetings from San Miguel de Allende. First of all it was our pleasure to host you at our lovely hotel during your last visit to Beautiful San Miguel de Allende. Thanks for sharing your experience with other travelers; we are sure your review will be truly helpful for them. We appreciate your kind comments regarding the rooms and members of our staff. We are glad you enjoyed your stay and look forward to welcoming you back in the future! Best Regards! John Freudenthaler General Manager.

About the Casa de Sierra Nevada, A Belmond Hotel, San Miguel de Allende

Location Hospicio No 35 Col Centro, San Miguel de Allende, GTO 37700

Property Features

Casa de Sierra Nevada, A Belmond Hotel, San Miguel de Allende offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a business center, 3 meeting rooms, and limo/town car service. Event space at this hotel measures 5436 square feet (505 square meters) and includes conference space. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Casa de Sierra Nevada, A Belmond Hotel, San Miguel de Allende. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 5-star San Miguel de Allende hotel is smoke free.

  • 37 guestrooms or units
  • 2 levels
  • 5 buildings
  • 2 dining venues
  • 5436 sq ft of conference space
  • 505 sq m of conference space
  • Built in 1560
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • No smoking on site
  • Bar or lounge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Casa de Sierra Nevada, A Belmond Hotel, San Miguel de Allende offers 37 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Each accommodation is individually decorated. Beds feature Frette Italian sheets and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include minibars and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:30 AM to 10:30 AM.

Andanza - This fine-dining restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Restaurant del Parque - Overlooking the garden, this restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

The Blue Bar - This cocktail bar specializes in vegan cuisine and serves light fare only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 16 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Ecotours nearby
  • Golfing nearby
  • Mountain climbing nearby
  • Bicycle rentals on site
  • Hiking/biking trails nearby

Spa Services

Laja Spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 3
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Minimum age to access spa is 16
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Casa de Sierra Nevada, A Belmond Hotel, San Miguel de Allende offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 63 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Parties and events are allowed on site

Long-term renters welcome

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Belmond Protects (Belmond)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Parties and events are allowed on site. Long-term renters welcome.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Belmond Protects (Belmond).

  • One child stays free
  • Car recommended
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property follows sanitization practices of COVID-19 Guidelines (WHO)
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Long-term renters welcome
  • Security system
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Events/parties allowed
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Reservations are required for onsite COVID-19 testing
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SGS (3rd party expert - Global)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property follows a brand or regulatory agency's sanitization guidelines Belmond Protects (Belmond)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 35 for adults and USD 35 for children
  • Airport shuttle fee: USD 125 per person (one-way)
  • Covered self parking fee: USD 21 per night
  • Covered valet parking fee: USD 21 per night
  • Pet fee: USD 63 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Belmond Casa Sierra Nevada
  • Belmond Casa Sierra Nevada Hotel
  • Belmond Casa Sierra Nevada Hotel San Miguel De Allende
  • Belmond Casa Sierra Nevada San Miguel De Allende
  • Casa Nevada
  • Casa Sierra
  • Casa Sierra Nevada
  • Belmond Casa de Sierra Nevada

You should know

  • Pool access available from 7 AM to 8 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

  • EarthCheck
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.