4/10 Poor
Baher
Traveled with family and small children
Aug 26, 2025
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
After check in i went to the room, and when I entered the room I switch on the lite beside my bed, when i pressed the bottom the light exploded which caused the all the rooms to have no power for 20 min.
I went to reception to inform them about the incident. I spoke to albaro who started accusing me of plugging an adapter that caused the Electrical short circuit, I tried to explain to him and tell him i did not plug anything i just Switch on the light, he did not listen and we were so tired and frustrated and I started raising my voice and he started shouting and he said go out of the hotel and he wanted to call the police . then we started talking and i told him that he is accusing me of things that did not happen and please send the technician to check . he said we don't have one now. we will send one in the Moring. and another night sift guy help in restoring the power, he even was not worried about my safety when i told him that my hand is paining. after words i asked him to come to the room and showed him how the light cover is lose, my eleven years daughter was scarred and ran away out of the the room and my wife was also scared that something will happen.
When the technician came in the morning to check, he opened the light cover and the wire inside was damaged (see Photos attached) he cut the wire where it was stripped and fixed it.
Other than that the Reception, HK and breakfast staff were amazing.
Baher
Stayed 7 nights in Aug 2025