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"Excellent location near train station and city center but also very quiet on a nice plaza. Property was modern but with nice period pieces. The beds w ... " More

By a verified traveler on Wed 21 Aug 2019

Hotel Description

4-star hotel near Fastnachtsbrunnen

Heart of Mainz

With a stay at this Mainz hotel, you'll be steps from Fastnachtsbrunnen and within a 10-minute walk of Mainz State Theater. Augustinerstrasse and Gutenberg Museum are also within half a mile (1 km).

Business services

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the free WiFi in public areas and free Internet in public areas. Self parking, a terrace, and express check-out are also offered.

MP3 docks, WiFi

The 127 soundproofed guestrooms offer WiFi and MP3 docks. Flat-screen TVs come with satellite channels, and other amenities include wired Internet and minibars.

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
$82* Per night/room Oct 15 - Oct 16

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Mainz City ratings based on 2 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hilton Mainz City

Everyone (1)
5 out of 5
Excellent location near train station and city center but also very quiet on a nice plaza. Property was modern but with nice period pieces. The beds were comfortable and the bathroom had nice amenities, a large wrap-around mirror, and good water pressure.

Posted by on Aug 21, 2019

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Comment from Hotel Management

Aug 23, 2019 by Nadine Selinger I P.A. to Cluster General Manager

Dear Guest, Thank you very much for your recent visit and the review about it. Our main goal is to deliver excellent services to all our guests and we were very glad to read about your pleasant stay. Our staff is doing their best to help you enjoy every minute of it. We hope to welcome you back soon at Hilton Mainz City. Until then wishing you all the best. Best regards, Nadine Selinger I P.A. to Cluster General Manager

2 out of 5

Poor services and insuffient staff training

Pros: Location
Cons: Too many
Location: Morning market, culture exploring....
1. The breakfast was good, but expensive. Restaurant staffs were lack of training and the services were poor. They squeezed guests sitting at a confined small area for breakfast, but let a large portion of area empty with a rope hanging between two spaces. Waiters were often too busy to serve coffee or tea for guests, and eventually we had to get it by ourselves. 2. The staffs behind the counter often hired thsemselves in the back office. They were young and lack of training. Compared to the Hilton and Hyatt hotels by the Rhine River at the same town, the other two have far better staffs with essential professionalism and necessary knowledge in assisting guests. 3. We made a request for morning call one day before our flight's departure, the phone had never rang. Fortunately we got up at 4:30 am. by ourselves. We have visited Mainz many times in the past 20 years and our recent stay was not the first experience we had with this hotel. The only and main reason we chose this hotel was its convinent location at downtown area, and this time we stayed at City Hilton for nine days. It may be our last time to stay there.

Posted by , from New York on Jul 9, 2016

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 1830 square feet (170 square meters) and includes conference space. A fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Hilton Mainz City. For a fee, parking is available. You'll have access to the health club at a partner property. Smoking is allowed in designated areas at this 4-star Mainz hotel.

  • 1 building
  • 127 guestrooms or units
  • 5 levels
  • 1830 sq ft of conference space
  • 170 sq m of conference space
  • Built in 1993
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Train station: Mainz (QMZ-Mainz Train Station) (1.5 km / 1 mi)
  • Metro station: Mainz Central Station Tram Stop (0.7 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Mainz City offers 127 accommodations with MP3 docking stations and minibars. 37-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Additionally, rooms include laptop-compatible safes and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Minibar
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Iron and ironing board available
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7 AM to noon.

Planters Restaurant - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Spirits Bar and Lounge - Onsite bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Boat tours nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 50 per night.

Pet Policy

  • Pets: EUR 50 per accommodation, per stay
  • Maximum 1 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 27 per person (approximately)
  • Fee for in-room wireless Internet: EUR 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: EUR 14.95 per 24-hour period (rates may vary)
  • Self parking fee: EUR 22.50 per night
  • Pet fee: EUR 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Hotel Mainz City
  • Hilton Mainz City
  • Mainz City Hilton
  • Hilton Mainz Hotel Mainz
  • Mainz Hilton
  • Hilton Mainz City Hotel
  • Hilton Mainz City Hotel Mainz
  • Hilton Mainz City Hotel
  • Hilton Mainz City Mainz
  • Hilton Mainz City Hotel Mainz

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.