2/10 Terrible
Edward
Jul 26, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
We have stayed at this location multiple times. We come to see our daughter and she has recommended this place to not only us but has had 8 other families stay here for the last 5 years. We know the place isn’t beautiful or even what we would normally stay in but it is the only hotel in the area and close to our daughter. Since coming to this place we have never used any of the amenities due to us spending the day visiting and exploring the area. One of the days it was hot and my wife wanted to bring our grandchildren to the pool for the afternoon. There was nobody in the pool, the grandchildren were quiet and not causing a ruckus, and the hotel only had a handful of guests period (which one was recommended by our daughter and is friends with her neighbor). One of the owners (who live on site) came out and asked what room my wife was in. She gave him the room number and he said that room is registered to only one guest. She gave my name and he said okay that’s fine but no outsiders are allowed in the pool. My wife replied that these are my grandchildren and he said “that’s good, they need to get out.” As many times as we have stayed here, as many times as this place has been recommended, to be so disrespectful when you clearly don’t have a lot of business to begin with shows you have horrible customer service. My wife gathered up the grandchildren and brought them home. While leaving she refused to talk to him and his response is you can check out right now! Unprofessional!
Edward
Stayed 7 nights in Jul 2025