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MainStay Suites Mackay

4.5 star property
4.5-star luxury hotel perfect for exploring Mackay

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Photo gallery for MainStay Suites Mackay

Outdoor dining
Room, 1 King Bed, Non Smoking (Efficiency) | Premium bedding, down comforters, in-room safe, individually decorated
Suite, 1 King Bed, Non Smoking (Efficiency) | Premium bedding, down comforters, in-room safe, individually decorated
Outdoor pool, sun loungers
Room, 1 King Bed, Accessible, Non Smoking (Efficiency) | Premium bedding, down comforters, in-room safe, individually decorated

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
38 Macalister Street, Mackay, QLD, 4740
  • Place, Artspace Mackay
    ‪2 min walk‬
  • Place, Bluewater Lagoon
    ‪8 min walk‬
  • Place, Caneland Central
    ‪8 min walk‬
  • Airport, Mackay, QLD (MKY)
    ‪11 min drive‬

Room options

View all photos for Suite, Multiple Beds, Non Smoking (Efficiency)

Suite, Multiple Beds, Non Smoking (Efficiency) | Premium bedding, down comforters, in-room safe, individually decorated

Suite, Multiple Beds, Non Smoking (Efficiency)

  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Efficiency)

Room, 1 King Bed, Accessible, Non Smoking (Efficiency) | Premium bedding, down comforters, in-room safe, individually decorated

Room, 1 King Bed, Accessible, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Accessible, Non Smoking (Efficiency)

Room, Multiple Beds, Accessible, Non Smoking (Efficiency) | Premium bedding, down comforters, in-room safe, individually decorated

Room, Multiple Beds, Accessible, Non Smoking (Efficiency)

  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 1 King Bed, Non Smoking (Efficiency)

Suite, 1 King Bed, Non Smoking (Efficiency) | Premium bedding, down comforters, in-room safe, individually decorated

Suite, 1 King Bed, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Efficiency)

Room, 1 King Bed, Non Smoking (Efficiency) | Premium bedding, down comforters, in-room safe, individually decorated

Room, 1 King Bed, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Mackay

Heart of Mackay.You'll be steps from Artspace Mackay and within a 10-minute walk of Mackay Enertainment and Convention Centre with a stay at this City Centre hotel. Jubilee Park and Bluewater Lagoon are also within half a mile (1 km).

What's nearby

  • Artspace Mackay - 2 min walk - 0.1 miles
  • Mackay Enertainment and Convention Centre - 5 min walk - 0.3 miles
  • Jubilee Park - 5 min walk - 0.3 miles
  • Bluewater Lagoon - 8 min walk - 0.5 miles
  • Caneland Central - 8 min walk - 0.5 miles

Getting around

  • Mackay Station - 9 min drive
  • Mackay, QLD (MKY) - 11 min drive

Restaurants

  • ‪Austral Hotel - ‬5 min walk
  • ‪Zambrero - ‬4 min walk
  • ‪Woodman's Axe - ‬4 min walk
  • ‪Noodle Paradise - ‬1 min walk
  • ‪The Coffee Club - ‬6 min walk

About this property

MainStay Suites Mackay

4.5-star luxury hotel perfect for exploring Mackay
There's a restaurant on site. Public spaces have free WiFi. MainStay Suites Mackay offers its guests an outdoor pool and a fitness center. Event space at this hotel measures 775 square feet (72 square meters) and includes conference space. A terrace, barbecue grills, and a vending machine are also featured at the luxury MainStay Suites Mackay. Self parking is free.

This 4.5-star Mackay hotel is smoke free.

  • 97 guestrooms or units
  • 775 sq ft of conference space
  • 72 sq m of conference space
  • Poolside lounge chairs
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers for purchase
  • No smoking on site
  • Dining venue
MainStay Suites Mackay offers 97 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with digital channels. Microwaves and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Mackay hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant

Things to do

  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 42-inch flat-screen TV with digital channels

Bedroom

  • Crib (surcharge)
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Microwave
  • Restaurant dining guides
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 AM
Early check-in subject to availability
Early check-in fee: AUD 25
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 50.00

Special check-in instructions

The front desk is open Monday - Friday (7:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: AUD 350 per accommodation, per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per day.
  • Cribs (infant beds) are available for AUD 10.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: AUD 350 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: AUD 25 (subject to availability)
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mackay Quest
Quest Hotel Mackay
Quest Mackay
Quest Mackay Hotel
Quest Mackay
Aligned Corporate Residences Mackay Hotel
Aligned Corporate Residences Mackay Mackay
Aligned Corporate Residences Mackay Hotel Mackay

Frequently asked questions

How close is MainStay Suites Mackay to the airport?

MainStay Suites Mackay is 3.9 mi (11-min drive) away from the Mackay, QLD (MKY) airport, the closest popular airport to the property.

How much does it cost to stay at MainStay Suites Mackay?

As of Jan 22, 2026, prices found for a 1-night stay for 2 adults at MainStay Suites Mackay on Jan 23, 2026 start from $188.48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does MainStay Suites Mackay have an airport shuttle?

Airport shuttle services are not available at MainStay Suites Mackay.

How close is MainStay Suites Mackay to the beach?

This hotel is 2.2 mi (7-min drive) from Town Beach and 2.8 mi (9-min drive) from Far Beach. Don't forget your sunscreen!

Does MainStay Suites Mackay offer free breakfast?

MainStay Suites Mackay does not offer free breakfast.

Is there a casino at MainStay Suites Mackay?

No, there is no casino at this hotel.

What time is check-in at MainStay Suites Mackay?

Check-in start time: 2:00 PM; Check-in end time: 10:00 AM. Early check-in costs AUD 25 (subject to availability).

Is there free parking at MainStay Suites Mackay?

This hotel offers free self parking.

Does MainStay Suites Mackay have a pool?

MainStay Suites Mackay features an outdoor pool.

Does MainStay Suites Mackay have a restaurant?

Yes, there is a restaurant on site.

Does MainStay Suites Mackay have a spa?

There are no spa services available at this hotel.

How close is MainStay Suites Mackay to downtown Mackay?

MainStay Suites Mackay is 0.2 mi away from Mackay.

MainStay Suites Mackay Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 88 out of 203 reviews
Rating 8 - Good. 90 out of 203 reviews
Rating 6 - Okay. 14 out of 203 reviews
Rating 4 - Poor. 10 out of 203 reviews
Rating 2 - Terrible. 1 out of 203 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great amenities close to everything. Great staff
Stayed 2 nights in Sep 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

6/10 Okay

Samantha

Business traveler
Stayed 2 nights in Apr 2025

8/10 Good

Cina

Stayed 1 night in Jul 2025

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check-in and checkout. Really friendly staff. Didn't use the pool or barbecue area but they looked clean.
Stayed 3 nights in Dec 2024

10/10 Excellent

phil

Stayed 1 night in Nov 2024

6/10 Okay

Courtney

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I liked how the hotel was pet friendly and optional for pet owners to have there dog. I think more hotels should be like this. I did not like that after reception was closed you couldnt acess anything such as milk, tea, coffee or facilities such as the roof top tearrace bbq area to smoke or that there was no balcony in the single bed standard room. Made the room have no air flow.
Stayed 1 night in Oct 2024

10/10 Excellent

Talia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Suzy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Located above a Greek restaurant with yummy food, and close to other restaurants, a few mins from the shopping mall and Dan Murphy. Staff were very friendly.
Stayed 2 nights in Aug 2024

6/10 Okay

Jennifer

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Family Holiday

No microwave cookware, luckily we took some with us. TV in wrong position Only 1 lounge chair Considering how much we paid thought we would have had a balcony. Wouldn't recommend staying here unless you're here for work, unaware it wasn't for family holiday
Stayed 7 nights in Jul 2024

10/10 Excellent

Tom and Jen

Stayed 3 nights in May 2024

4/10 Poor

Aaron

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property in good central location , room supplied was overlooking a restaurant roof with extraction fans going to all hours, no screen on small balcony with no view. Bed was hard, old and uncomfortable, amenities disjointed from living area and set out like a nursing home. Booked in for three days checked out next morning no refund.
Stayed 3 nights in Sep 2022

6/10 Okay

Pauline

Traveled with family
Liked: Cleanliness
Disliked: Amenities
No internet was problematic
Stayed 3 nights in Aug 2022

8/10 Good

Tracee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you need
Stayed 1 night in Jul 2022

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021

8/10 Good

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room we were allocated was not cleaned when we arrived.
Stayed 1 night in Jul 2021

8/10 Good

Chris

Liked: Room comfort
Overpriced and a bit tired no netflix as advertised, no reception or after hours service after 5pm
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The property was close to my event and close to town facilities
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Large room
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, walking distance to restaurants. I would stay here again.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great size appartments
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Liked having full cooking facilities and staff were great
Stayed 3 nights in Mar 2021

8/10 Good

Verified traveler

Stayed 1 night in Feb 2021

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Wasn't told prior or at check in that rooms would not be serviced over the new year long weekend. Not only were they not serviced, but the complex was unmanned new year's day. Not only a security issue but other people were confused about how to check in. Rooms were tidy but tired. Towel rack kept falling off, and drier was too noisy to use while in the room (feel sorry for anyone next door).
Stayed 3 nights in Dec 2020