6/10 Okay
Delicieuse Aurora
Sep 28, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Mixed experience – great food, but lacking in warmth from most staff
The breakfast and dinner were both very good. The chef and the two young women at the bar were the highlights of my stay, they were welcoming and genuinely kind. One of them made sure I got dinner even though I arrived just at closing time, and the chef kindly prepared the meal. Their service really stood out.
However, the rest of the experience felt less welcoming. Upon arrival, a man seemed surprised to see me and asked if I was a guest, despite the fact that access requires a guest code. I spoke Swedish and showed my room key, yet he kept replying in English, only to switch back to Swedish when speaking to staff at the bar moments later. It felt unnecessarily dismissive.
The next morning, I was met with a similar expression from the receptionist. She greeted the guest before me, but looked confused or surprised when it was my turn. She did assist with my bag, but the energy was off.
Sadly, I experienced minority stress during my stay. Even some guests gave me uncomfortable looks, making me feel like I didn’t fully belong (this is not on the hotel). These subtle signals matter.
The room was clean, spacious, and comfortable. But for a truly good stay, a more inclusive and genuinely welcoming atmosphere is needed — especially for Black guests who are used to feeling like “the exception.” We are, after all, paying guest like anyone else.
Delicieuse Aurora
Stayed 1 night in Sep 2025