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Embassy Suites St. Louis - St. Charles

3.5-star property
2 Convention Center Plz, St. Charles, MO 1-855-201-7819
4.3 out of 5
Excellent!
See all 27 travelocity Reviews

"Beautiful lobby and clean rooms. Pool should stay open later. " More

By a verified traveler on Sun 31 Mar 2024

Points Of Interest

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Hotel Description

3.5-star hotel near Ameristar Casino St. Charles, connected to the convention center

Convention convenience

You'll be within half a mile (1 km) of St Charles Convention Center and 2 miles (3 km) of Ameristar Casino St. Charles with a stay here. Missouri River and Historic Main Street are also within 2 miles (3 km).

Free perks

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and WiFi in public areas. Enjoy the gym and free perks like buffet breakfast and free self parking.

Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max
$146* Per night/room Apr 28 - Apr 29

Suite, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Premium Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Premium Suite, 2 Queen Beds (Wellness, In-room air purification)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Embassy Suites by Hilton St. Louis St. Charles ratings based on 27 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Embassy Suites by Hilton St. Louis St. Charles

Everyone (15) Couples (1) Family (10)
5 out of 5
Beautiful lobby and clean rooms. Pool should stay open later.

Posted by on Mar 31, 2024

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Comment from Hotel Management

Apr 1, 2024 by GM

Dear Angela, We appreciate your choosing us and are glad that you enjoyed your visit overall. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. We hope to WOW on a return trip to our area. Best, Tim Lewin, GM

3 out of 5
This property is very well kept. The breakfast was very good. Because the rooms are open to the main areas of the hotel it is a bit noisy.

Posted by on Feb 26, 2024

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Comment from Hotel Management

Feb 27, 2024 by GM

Dear Stephanie, We appreciate your business and the fact you took the time to share a review. While I am glad to hear that you enjoyed our well-kept property and very good breakfast, I'm sorry that noise pollution interrupted the comfort of your stay. We hope to host you again should you return to our great city. Sincerely, Tim Lewin GM

4 out of 5

Posted by on Oct 2, 2023

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Comment from Hotel Management

Oct 25, 2023 by Tim L.

Thank you for sharing about your experience at our property. We appreciate your business.

5 out of 5

Posted by on Sep 24, 2023

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Comment from Hotel Management

Oct 16, 2023 by Tim L.

Our team is delighted you had a 5 star experience at our property.

4 out of 5
Not bad

Posted by on Aug 14, 2023

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Comment from Hotel Management

Aug 15, 2023 by GM

Dear Robert,Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon.Best,Tim LewinGeneral Manager

5 out of 5
Very nicely updated, great breakfast!

Posted by on Aug 13, 2023

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Comment from Hotel Management

Aug 13, 2023 by GM

Dear Robert,Thank you for taking the time to write. I am delighted to hear that our fame-worthy breakfast and comfortable accommodations made for a great stay! It was a pleasure to host you, and we can’t wait to deliver another exceptional experience in the future.Best,Tim LewinGeneral Manager

1 out of 5

Posted by , from BLOOMINGTON on May 27, 2023

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Comment from Hotel Management

May 28, 2023 by GM

Dear KIMBERLY,Thank you for staying with us and for taking the time to leave a review. I sincerely apologize that we fell short of exceptional. We would love the opportunity to serve you better in the future.Sincerely,Tim LewinGeneral Manager

2 out of 5
In nice area, nice & clean property. Only disappointing part was the indoor pools were closed due to raining outside. My daughter & I specifically chose this hotel for the pool following a college visit. No one was able to explain why the pool was closed due to rain. It was basically like staff didn’t want to deal with it. I could have drive back home since we didn’t have pool usage. It was a total waste of money.

Posted by on Apr 16, 2023

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Comment from Hotel Management

Apr 16, 2023 by GM

Dear Shontae,I’m very sorry that we disappointed you with the temporary closing of our pool. I can absolutely understand your frustration. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. We value you as our guest and hope to have the opportunity to provide you with a stay that is exceptional in every way.Sincerely,Tim LewinGeneral Manager

5 out of 5
continent to downtown St. Charles historic area

Posted by on Jan 24, 2023

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Comment from Hotel Management

Jan 25, 2023 by GM

Dear Sherry,We're happy to hear from you! It's great to know that you enjoyed your stay and that our location was ideal for your trip. Please plan to visit us again the next time you travel to the area.Best,Tim LewinGeneral Manager

5 out of 5

Posted by , from COLUMBIA on Dec 5, 2022

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Comment from Hotel Management

Dec 13, 2022 by GM

Dear RICK,We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best,Tim LewinGeneral Manager

About the Embassy Suites St. Louis - St. Charles

Location 2 Convention Center Plz, St. Charles, MO 63303

Property Features

Embassy Suites by Hilton St. Louis St. Charles offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi and wired Internet are available in public spaces for a fee. A business center, meeting rooms, and limo/town car service are available. Multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Embassy Suites by Hilton St. Louis St. Charles. Free self parking is available.

  • 296 guestrooms or units
  • 12 levels
  • Meeting rooms
  • Built in 2005
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Separate living room
  • Free area shuttle
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access , High-speed internet access , Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge

Parking

Free self parking

Transport

  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

Embassy Suites by Hilton St. Louis St. Charles offers 296 accommodations with laptop-compatible safes and safes. Accommodations offer separate sitting areas and include sofa beds. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers. Housekeeping is provided daily.

  • Separate bedroom
  • Sitting area
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.

Embassy Suites by Hilton St. Louis St. Charles has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Casino nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay, plus a deposit of USD 75 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher and window guards

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 9.95 per stay (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 (rates may vary)
  • Fee for wired internet in public areas: USD 9.95 per 24-hour period (rates may vary)
  • Pet deposit: USD 75 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hotel St. Louis-St. Charles
  • Embassy Suites St. Louis-St. Charles
  • Embassy Suites St. Louis-St. Charles Hotel
  • Embassy Suites St. Louis St. Charles Hotel
  • Embassy Suites St. Louis Hotel
  • Embassy Suites St. Louis St. Charles
  • Embassy Suites St. Louis
  • Embassy Suites St. Louis St. Charles
  • Embassy Suites by Hilton St. Louis St. Charles Hotel
  • Embassy Suites by Hilton St. Louis St. Charles St. Charles
  • Embassy Suites by Hilton St. Louis St. Charles Hotel St. Charles

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.