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"We loved the property for the beauty and right on the beach. Beautiful pools. Noisy only because it was spring break. We were mostly upset with the to ... " More

By a verified traveler on Tue 05 Apr 2022

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Hotel Description

Family-friendly beachfront hotel with 2 outdoor pools

On the beach

Your stay at this Los Barriles hotel places you within a 10-minute walk of ExotiKite Kiteboarding School and Los Barriles Beach. Buena Vista Beach is within 6 miles (10 km) and Tropic of Cancer Monument is within 20 miles (32 km).

9-hole golf course

A golf course, a full-service spa, and 2 outdoor pools are all featured at this hotel. There's fun for all ages with a children's pool and a playground, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like free self parking and WiFi in public areas.

Cabin

Bed Count 3 Twin Beds Maximum Occupancy 4 Max
$170* Per night/room Apr 2 - Apr 3

Penthouse 3 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 10 Max

Condo, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Presidential Two Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Standard Room, Garden View, Sea Facing

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, Ocean View, Poolside

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Palmas De Cortez ratings based on 7 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel Palmas De Cortez

Everyone (3) Couples (2) Family (2)
1 out of 5
Don't be fooled by the response to this review. This hotel is quick to respond to poor reviews as if they care about your stay, but that is not the case. The room was full of an ant/termite type bug? The bed was awful the pillow was a sheet, the food was very expensive and awful. If you want to lay on the beach, you will need to pay 25.00 to rent an umbrella and a chair. I was unable to stay the second night of a four night stay. I communicated to the front desk that I was unable to stay another night and I was told that they would refund the three nights. When Travelocity called the front desk they refused to refund the three nights but did refund two of them. They claimed that we took a tour and used that as an excuse to not refund the three nights. We never took a tour? We were not expecting a 5 star experience but we were not expecting a total disregard for hygiene and such poor customer service?

Posted by on Mar 2, 2024

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Comment from Hotel Management

Mar 4, 2024 by Management

Don't be fooled by this review. This guest came to complain to our front desk because he was not happy that our owner of 85 years old had just passed away and there was a funeral going on. We apologized for the inconvenience but it was unavoidable. I have never heard of such an uncompassionate person demanding his money back.

5 out of 5
We loved the property for the beauty and right on the beach. Beautiful pools. Noisy only because it was spring break. We were mostly upset with the tourists and how sloppy they can be. Not picking up after themselves! We will definitely be back. Pictures of the property don't do it justice. Way nicer in person.

Posted by , from Longview on Apr 5, 2022

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1 out of 5
The hotel didn’t advertise that they were planning on doing a full pool renovation during our stay, which was a huge draw for us going there in the first place. Construction noise wasn’t how we hoped to spend our vacation.

Posted by on Feb 6, 2022

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4 out of 5

Posted by on Jan 10, 2021

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4 out of 5
Cabin rooms were nice, great views. Many off the fountains were not functioning, and it looks a little worn. But still a good place.

Posted by , from Sandy, Oregon on Oct 14, 2020

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5 out of 5

Posted by on Aug 26, 2019

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4 out of 5

Nicest place in town

I looked at other rooms while was there since the cabana I was given didn't have an ocean view. I kept my original room since the other choices I was given, even tho there was a partial view, were not as nice. I can see why there are some very positive and some less than positive reviews. It's all dependent on room assignment. The condo section looked new and was beautifully appointed. I had dinner at the hotel and found it pricy for what I ordered but the restaurant personnel provided good service. It had a wonderful view.

Posted by , from los barriles, baja sur mexico on Jul 13, 2015

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Property Features

As a guest of Hotel Palmas De Cortez, you'll find a full-service spa, a golf course, and 2 outdoor swimming pools. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. A children's pool, a spa tub, and a fitness center are also featured at the family-friendly Hotel Palmas De Cortez. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking is free. The property offers extended parking privileges. Smoking is allowed in designated areas at this 3.5-star Los Barriles hotel.

  • 56 guestrooms or units
  • 2 levels
  • 5 buildings
  • 2 bars or lounges
  • Built in 1959
  • Deli
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
  • Dining venue
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Hotel Palmas De Cortez offers 56 air-conditioned accommodations with safes and complimentary toiletries. Rooms open to furnished balconies or patios. Cable television is provided. Guests can surf the web using the complimentary wireless Internet access. In-room massages, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Refrigerator
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Air conditioning
  • Ceiling fan
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 5:30 AM to 11:00 AM.

Hotel Palmas De Cortez has a restaurant serving breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including an outdoor tennis court. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Fishing on site
  • Golf driving range on site
  • Snorkeling nearby
  • Mountain biking nearby
  • Kayaking on site
  • Motor boating on site
  • Hot springs nearby
  • Windsurfing on site
  • Health or beauty spa nearby
  • Horse riding nearby
  • Playground on site
  • Hiking/biking trails nearby
  • Swimming nearby
  • Scuba diving nearby

Spa Services

Spa De Cortez has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. There are hot springs open between 10:00 AM and 5:00 PM.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages
  • Number of hot springs - 1

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 10 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 6:00 AM - midnight. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 6:00 AM - midnight.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 30.00 per pet, per night, plus a deposit of USD 100 per stay
  • Only dogs are allowed
  • Maximum 1 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, and debit cards. Cash is not accepted. For guests' safety, the property includes a first aid kit in each accommodation. <

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 6:00 AM
  • Front desk closes daily at midnight
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 2.00–20.00 for adults, and USD 2.00–20.00 for children
  • Airport shuttle fee: USD 200.00 per vehicle (roundtrip, maximum occupancy 12)
  • Airport shuttle fee per child: USD 12 (roundtrip), (from 7 to 12 years old)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Palmas
  • Hotel Palmas De Cortez
  • Hotel Palmas De Cortez Los Barriles
  • Palmas De Cortez
  • Palmas De Cortez Los Barriles
  • Palmas De Cortez Hotel
  • Resort Palmas De Cortez
  • Hotel Palmas Cortez Los Barriles
  • Hotel Palmas Cortez
  • Palmas Cortez Los Barriles
  • Palmas Cortez
  • Hotel Palmas De Cortez Hotel
  • Hotel Palmas De Cortez Los Barriles
  • Hotel Palmas De Cortez Hotel Los Barriles

You should know

  • Hot springs access available from 10:00 AM to 5:00 PM.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.