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The Park Hotel London

3.5-star property
242 Pall Mall Street, London, ON 1-855-201-7819
4.3 out of 5
Very good!
See all 7 travelocity Reviews

"Our double queen beds were on a trendy raised platform. Partly because the mattresses were so thick, which was a great, it made them so tall that gett ... " More

By a verified traveler on Wed 08 Jun 2022

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Hotel Description

3.5-star eco-friendly hotel near University of Western Ontario

Downtown London stay

Within a 15-minute walk of this Downtown London hotel, you'll find Victoria Park and Centennial Hall. University of Western Ontario and Grand Theatre are also within 2 miles (3 km).

Business services

This hotel features a gym and a bar/lounge. Traveling on business? Take advantage of the 5 conference rooms, as well as the 24-hour business center and free Internet in public areas. Self parking, limo/town car service, and a snack bar/deli are also offered.

Lifestyle Suite, 2 Queen Beds with Sofa bed

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 5 Max
$119* Per night/room Oct 2 - Oct 3

Lifestyle Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Preferred Suite, 2 Queen Beds with Sofa bed

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 5 Max

Preferred Suite, 1 King Bed with Sofa bed

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 5 Max

Lifestyle Suite, 1 Queen Bed with Sofa Bed, Accessible

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 4 Max

The Park Hotel London ratings based on 7 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Park Hotel London

Everyone (2) Couples (2) Family (4)
4 out of 5
In the heart of the city staff was very accommodating and love the suites

Posted by on Jul 3, 2019

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Comment from Hotel Management

Jul 4, 2019 by Guest Service Manager

Thank you for taking the time to post your review, and provide us with ever-valuable feedback. Very much appreciated, and we look forward to you staying with us again!

4 out of 5
Our double queen beds were on a trendy raised platform. Partly because the mattresses were so thick, which was a great, it made them so tall that getting into bed was difficult. The room appeared originally set up for a king because there was very little space between the bed frame closest to the bathroom and the dresser that held the bedroom tv. If you weren’t careful you would either stub your toe, or bang your shins on the frame while exiting the ensuite bathroom door. From an accessibility standpoint there was an issue. The beds were far too high to sit on while dressing, and the thought of all the use the sofa or chair got for that purpose without a washable cover on them was a bit concerning. We did get there after dark, so lighting was limited, but finding the lamp switches (often dark brown on a dark surface) for the VERY limited lighting in the room was a real challenge. It took me 5 minutes of searching to find the bedside light switches. This could have been alleviated by an overhead light in each room that could be turned off once they were found, or having them already on. The “trendy barn doors” were just decoration unless you were hosting other people and wanted to hide your bed. The trendy desk was so tall and the trendy chairs for it so low, it made me wonder how tall their interior designer was! Completely unusable as a real desk- you would have to do any computing on the coffee table instead. Please think of function more than form.

Posted by on Jun 8, 2022

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Comment from Hotel Management

Jun 10, 2022 by Devin

Hi Anne, Thank you for taking the time to leave us such a detailed review; we greatly appreciate how much thought and care you've put into it, as feedback like yours is the best way we have of learning what works and what doesn't. We will be sure to take this information into consideration moving forward! Thank you for choosing the Park Hotel, we hope to see you again soon.

3 out of 5
The hotel's room were species. The noise in the room was so loud that we could not sleep. The room was changed the next day. The stay was not pleasant compare how much was one night in the hotel.

Posted by , from WINDSOR on Dec 2, 2021

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Comment from Hotel Management

Dec 15, 2021 by Ryan - Guest Services

Hello and thank you for taking the time to rate your recent stay with us! We are sorry to hear it wasn't as optimal as it should have been. We appreciate all the feedback we receive, and use it as a benchmark to improve for the future. We do hope we can make it up to you sometime in the future and look forward to your next visit!

5 out of 5
Everything was excellent from check in to check out

Posted by on Aug 5, 2021

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Comment from Hotel Management

Sep 9, 2021 by TheParkHotelLondonGuestRelations

Thank you for your review!

5 out of 5
Great place to stay. I will definitely be staying there again

Posted by on Feb 14, 2021

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Comment from Hotel Management

Feb 15, 2021 by Devin

Hello there, Thank you for your feedback and for staying with us at the Park Hotel. We hope to see you again soon.

4 out of 5

Posted by on Sep 13, 2019

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Comment from Hotel Management

Sep 16, 2019 by Devin

Hello there, Thank you for your feedback and for staying with us at the Park Hotel. We hope to see you again soon.

5 out of 5

Posted by on Jul 24, 2019

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Comment from Hotel Management

Jul 25, 2019 by Devin

Hello there, Thank you for your feedback and for staying with us at the Park Hotel. We hope to see you again soon.

About the The Park Hotel London

Location 242 Pall Mall Street, London, ON N6A5P6

Property Features

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and limo/town car service. Public spaces have free wired Internet. Event space at this hotel measures 2600 square feet (242 square meters) and includes conference space. The eco-friendly The Park Hotel London also features a fitness center, complimentary newspapers in the lobby, and a fireplace in the lobby. For a fee, parking is available. This 3.5-star London hotel is smoke free.

  • 1 building
  • 126 guestrooms or units
  • 14 levels
  • 2600 sq ft of conference space
  • 242 sq m of conference space
  • Built in 1990
  • Deli
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Convenience store
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of living rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free wired internet

Available in some public areas: Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: London Station (1.8 km / 1.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Park Hotel London offers 126 accommodations with coffee/tea makers and complimentary weekday newspapers. Accommodations are furnished with double sofa beds. Pillowtop beds feature premium bedding. 49-inch LCD televisions come with digital channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Separate bedroom
  • Pillowtop beds
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Children under 16 years old are not allowed in the fitness facility or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 50.00 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Onsite parties or group events are strictly prohibited

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. Onsite parties or group events are strictly prohibited.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; contactless room service is available. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Events/parties not allowed
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 12
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Number of children who can stay free - 4
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per night
  • Resort fee: CAD 9.99 per accommodation, per night

The resort fee includes:

  • Breakfast
  • Fitness center access
  • Nearby fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room coffee
  • Housekeeping
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 32.00 per night (in/out privileges)
  • Pet fee: CAD 50.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: CAD 65.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Stationpark All Suite
  • Stationpark All Suite Hotel
  • Stationpark All Suite Hotel London
  • Stationpark All Suite London
  • Stationpark All Hotel London
  • StationPark All Suite Hotel London, Ontario
  • Park Hotel London
  • Park London
  • The Park Hotel London Hotel
  • The Park Hotel London London
  • The Park Hotel London Hotel London

You should know

  • Up to 4 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

The property is a member of Preferred Hotels & Resorts.

  • Green Key Eco-Rating Program
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.