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9Hotel Mercy

4.0 star property
4-star boutique hotel near Rossio Square

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Photo gallery for 9Hotel Mercy

Front of property
Suite (Mercy) | View from room
Reception
Bar (on property)
Superior Double Room | Premium bedding, minibar, in-room safe, soundproofing

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Room service
  • Pet friendly
  • Housekeeping
  • Laundry

Explore the area

View in a map
Rua da Misericordia, 76, Lisbon, 1200-273
  • Place, Rossio Square
    ‪3 min walk‬
  • Place, Santa Justa Elevator
    ‪5 min walk‬
  • Place, Avenida da Liberdade
    ‪5 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪9 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room | Premium bedding, minibar, in-room safe, soundproofing

Classic Double Room

8.6 out of 10
Excellent
(65 reviews)
  • 248 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room

Premium bedding, minibar, in-room safe, soundproofing

Superior Double Room

8.8 out of 10
Excellent
(36 reviews)
  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room

Executive Double Room | Premium bedding, minibar, in-room safe, soundproofing

Executive Double Room

9.8 out of 10
Exceptional
(8 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Double Room

View from room

Club Double Room

8.2 out of 10
Very good
(11 reviews)
  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite (Mercy)

Suite (Mercy) | Premium bedding, minibar, in-room safe, soundproofing

Suite (Mercy)

9.0 out of 10
Wonderful
(8 reviews)
  • 506 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Lisbon

Heart of Lisbon.Within a 10-minute walk of this Lisbon City Center hotel, you'll find Rossio Square and Santa Justa Elevator. Also, Avenida da Liberdade is within half a mile (1 km) and Campo Grande is within 3 miles (5 km).

What's nearby

  • Rossio Square - 3 min walk - 0.2 miles
  • Santa Justa Elevator - 5 min walk - 0.3 miles
  • Avenida da Liberdade - 5 min walk - 0.3 miles
  • Restauradores Square - 6 min walk - 0.3 miles
  • Commerce Square - 8 min walk - 0.5 miles

Getting around

  • Largo Trindade Coelho Stop - 1 min walk
  • Rossio Station - 7 min walk
  • Humberto Delgado Airport (LIS) - 32 min drive

Restaurants

  • ‪Bairro do Avillez - ‬1 min walk
  • ‪Cervejaria Trindade - ‬2 min walk
  • ‪Bistro 100 Maneiras - ‬1 min walk
  • ‪Casa Dos Pescados - ‬2 min walk
  • ‪Gunpowder - ‬2 min walk

About this property

9Hotel Mercy

4-star boutique hotel near Rossio Square
Public spaces have free WiFi. A business center and meeting rooms are available. An airport shuttle (available 24 hours) is available for a fee. A library, multilingual staff, and tour/ticket assistance are also featured at the boutique 9Hotel Mercy.

Smoking is allowed in designated areas at this 4-star Lisbon hotel.

  • 1 building
  • 47 guestrooms or units
  • 7 levels
  • Meeting rooms
  • Built in 2012
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas
9Hotel Mercy offers 47 air-conditioned accommodations with iPod docking stations and minibars. Beds feature premium bedding. 32-inch flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and irons/ironing boards can be requested.

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Property amenities

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 30 per day); reservations required
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 7.50 for children
  • Coffee and tea in common areas

Things to do

  • Library

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch flat-screen TV with digital channels
  • iPod dock

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 15 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 200 per accommodation, per stay
  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 7.5 for children
  • Airport shuttle fee: EUR 40 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: EUR 40 (one-way), (up to 17 years old)
  • Nearby parking fee: EUR 30 per day (164 ft away)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mercy
Mercy Hotel
Mercy Hotel Lisbon
Mercy Lisbon
9HOTEL MERCY Hotel Lisbon
9HOTEL MERCY Hotel
9HOTEL MERCY Lisbon
9HOTEL MERCY
9HOTEL MERCY Hotel
9HOTEL MERCY Lisbon
9HOTEL MERCY Hotel Lisbon

Frequently asked questions

How close is 9Hotel Mercy to the airport?

9Hotel Mercy is 7.4 mi (32-min drive) away from the Humberto Delgado Airport (LIS) airport, the closest popular airport to the property.

Does 9Hotel Mercy have an airport shuttle?

9Hotel Mercy offers an airport shuttle 24 hours a day, on request, for a charge of EUR 40 per vehicle, one-way.

How close is 9Hotel Mercy to the beach?

This hotel is a short 9-minute walk from Ribeira das Naus and 11.4 mi (35-min drive) from Costa da Caparica Beach. Don't forget your sunscreen!

Does 9Hotel Mercy offer free breakfast?

Free breakfast isn’t provided at 9Hotel Mercy, but buffet breakfast is offered for a fee of EUR 15 for adults and EUR 7.5 for children. It's available every day from 7:30 AM to 10:30 AM.

Is there a casino at 9Hotel Mercy?

No, there is no casino at this hotel, but Lisbon Casino (10-min drive) is nearby.

What time is check-in at 9Hotel Mercy?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at 9Hotel Mercy?

Free parking is not available at this hotel.

Does 9Hotel Mercy have a pool?

9Hotel Mercy does not have a pool.

Does 9Hotel Mercy have a spa?

There are no spa services available at this hotel.

How close is 9Hotel Mercy to downtown Lisbon?

9Hotel Mercy is 0.3 mi away from Misericórdia.

Reviews

9Hotel Mercy Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 576 out of 1001 reviews
Rating 8 - Good. 309 out of 1001 reviews
Rating 6 - Okay. 74 out of 1001 reviews
Rating 4 - Poor. 24 out of 1001 reviews
Rating 2 - Terrible. 18 out of 1001 reviews

Reviews

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Nice staff! Good breakfast. Close to the ocean and city center.
Stayed 3 nights in Sep 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Boutique Hotel in Great Location

This hotel is a small boutique hotel in a great location. Room was comfortable and clean. On the top floor is a small outisde bar with good views. Breakfast was good. Recommend this hitel if you like Boutique Hotels
Stayed 3 nights in Sep 2025

10/10 Excellent

Dean

Stayed 3 nights in Aug 2025

10/10 Excellent

Arif

Stayed 1 night in Aug 2025

10/10 Excellent

Natalia

Stayed 1 night in Jun 2025

10/10 Excellent

SERENA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime location, away from the main tourist strip, quiet, safe.
Stayed 2 nights in Aug 2025

10/10 Excellent

Conor

Stayed 2 nights in Aug 2025

10/10 Excellent

DAN, Auckland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option. Hotel has nice rooftop bar, absolutely nice staff. Hotel room was clean, spacious with all what you need
Stayed 3 nights in Aug 2025

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Celia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and the staff was great, very helpful. Juan was AMAZING, he was super helpful locating us places to eat, making us reservations and providing us information on where to go and how to get there. He was also our bartender - he made us the perfect cocktails. Thank you, Juan - we will recommend this property to all of our friends traveling into the area.
Stayed 2 nights in Jul 2025

8/10 Good

Carinne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Leander, NAPLES

Liked: Cleanliness, staff & service
Unfortunately, the elevator was broken
Stayed 2 nights in Jul 2025

10/10 Excellent

Gustavo, Concord

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Manuel, Miami

Liked: Amenities, property conditions & facilities
Super
Stayed 3 nights in Apr 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean room and comfortable bed. Perfect location
Stayed 3 nights in Jul 2025

6/10 Okay

Oscar

Traveled with partner
Liked: Cleanliness
The breakfast it’s not Good and the employees from the front desk are very tough.
Stayed 2 nights in Jul 2025

8/10 Good

Warren

Liked: Cleanliness
Stayed 1 night in Jul 2025

10/10 Excellent

Stephanie

Stayed 3 nights in Jul 2025

10/10 Excellent

Cole

Liked: Cleanliness
Stayed 3 nights in Jul 2025

4/10 Poor

Inocencio

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Choose another place! Pros: Location was great! Hotel and room was aesthetically pleasing. Cons: While they held my bags until check-in... I busied myself for hours in town. I returned minutes before 3PM check-in time, and was told my room wasn't ready, it would be another 4 minutes. They had me wait until the exact check-in time, although clearly the room was in fact ready. WiFi password was not explained upon check-in (case-sensitive)... it was handwritten and upper/lowercase was not identifiable. I had to perform a scavenger hunt for an outlet, which was not easily accessible. Housekeeping did not fully close my room door after cleaning the room. Lastly... the evening before checkout, the elevator was out of service. While ascending four stories after a night out was annoying... the fact that there wasn't any sense of immediacy to fix the issue, upon checkout, I had to descend from the fourth floor with all of my luggage.
Stayed 2 nights in Jul 2025

10/10 Excellent

Saif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay! The room was clean and comfortable, and the staff were super friendly and helpful. Location was convenient too. Would definitely come back
Stayed 3 nights in Jun 2025

10/10 Excellent

David

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel, ideally located near shopping and restaurants. Our room was spotless and hugely spacious for a suite. The bed was comfortable. Our room had its own balcony with seating and lovely views, and we were right next to the rooftop bar, which also had wonderful views. Overall, a terrific hotel and we’d definitely stay there again.
Stayed 2 nights in Jul 2025

10/10 Excellent

keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay and would highly recommend. Staff was really helpful and Tiago had great food suggestions. Whole staff was helpful and very friendly. Rooms were good size but needed more electrical outlets in the room. All in all it was. great vacation.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jessica

Stayed 1 night in Jul 2025

10/10 Excellent

Wasei

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and friendly people
Stayed 1 night in Jul 2025