2/10 Terrible
Christina M., Fort Collins, CO, USA
Oct 14, 2019
Not as advertised
Management company requires wire transfer of funds which is listed as illegitimate under VRBO policies. Please be aware that this prohibits you from any recourse should anything go wrong. So, the check-in process was confusing with nowhere to park while on a treasure hunt for the key. Unit was clean but we realized that the drain in the shower was clogged which caused flooding. We had to clean out the drain ourselves in order to use the shower for our stay. Deutsche Bahn had scheduled construction on the railroad tracks and posted a sign on the apartment building stating that they would reimburse the homeowners for staying somewhere else during the construction. The construction started at 20:30 and continued through the night every single night we were there. We were unable to sleep due to the noise. The homeowner did not disclose this and rented the unit anyway. We had to leave after three nights due to extreme exhaustion from lack of sleep. Please visit this YouTube channel for three separate videos of the construction that occurred each night: https://youtu.be/aY1GqOQaDRw We were there for a trade show so there was nowhere else to stay during that time as everything was booked. We ended up leaving the trade show early which resulted in lost business. The homeowner offered a refund of 1/3 of our payment and stated that we would have to sue them in local court in order to get any additional refund. An impossible situation since we don't live in Germany. The management company refused to communicate with us to resolve the issue after the homeowner's initial offer. It should be noted that the homeowner demanded a positive review if he refunded any money...terms to which we did not agree. Overall we felt completely defrauded. We thought Lindau was a beautiful town in a gorgeous location and we would stay in Lindau again however, we will never rent this unit or use the management company ever again.
Christina M.
Stayed 5 nights in Sep 2019