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Hell Canyon Grand Hotel, Ascend Hotel Collection

3-star property
621 21st St, Lewiston, ID 1-855-201-7819

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3.3 out of 5
See all 18 Travelocity Reviews

"Nice, clean, easy check in, staff friendly, good beds, nice restaurant " More

By a verified traveler on Tue 03 Mar 2020

Points Of Interest

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Hotel Description

3-star hotel near Lewis-Clark State College Center for Arts and History

City center stay

You'll find Lewis-Clark State College Center for Arts and History and Hells Canyon Visitor Bureau within 3 miles (5 km) of this hotel. Hell's Gate State Park and Clearwater River Casino are also within 6 miles (10 km).

Dining options, 2 bars/lounges

This hotel features 3 restaurants, an outdoor pool, and an indoor pool. Traveling on business? Take advantage of the business center, express check-out, and free airport shuttle. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like daily breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 179 guestrooms also offer free WiFi and TVs with cable channels. Room service, coffee/tea makers, and free local calls are also available.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$111* Per night/room Aug 22 - Aug 23

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, River View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hell Canyon Grand Hotel, Ascend Hotel Collection ratings based on 18 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hell Canyon Grand Hotel, Ascend Hotel Collection

Everyone (9) Family (4)
1 out of 5
Nothing

Posted by on Jul 12, 2021

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5 out of 5
V

Posted by on Sep 7, 2020

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Comment from Hotel Management

Sep 8, 2020 by Makala Kilpatrick | Front Desk Supervisor

Thank you for your review! We are delighted to hear you enjoyed your experience. We hope to have you back in the future!

5 out of 5
Nice, clean, easy check in, staff friendly, good beds, nice restaurant

Posted by on Mar 3, 2020

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Comment from Hotel Management

Mar 3, 2020 by Rachel Borders, Front Office Manager

Thank you for the great review! We hope to be your choice hotel the next time you're in the area. Happy travels to you!

2 out of 5
We were unable to check into our room until after 8pm. They did however upgrade us to a better room and when we finally got into our room there was still food on plates from the previous guests. On the second night our room was still not cleaned. So disappointed! When asked to get a credit they said they could not due to the fact we booked through Travelocity.

Posted by on Sep 9, 2019

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2 out of 5
Could not check in until 7:pm because of prior guest leaving late. Then I was sent to an occupied room—given the wrong room number

Posted by on Sep 2, 2019

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Comment from Hotel Management

Sep 4, 2019 by Rachel Borders, Front Office Manager

Thank you for taking the time to review our property. We apologize that it took longer to get you checked in, as we try our best to get everyone into their rooms in a prompt, efficient manner. We hope to see you again in the future and show you that this experience does not accurately represent our establishment. We wish you safe travels ahead and thank you again for your feedback.

1 out of 5
The place was way overbooked and spent 2 hours trying to check into my room that was gonna "be ready in ten minutes "... for 2 hrs. The meal at the restaurant wass absolutely horrible and the staff was extremely poor.

Posted by on Aug 25, 2019

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Comment from Hotel Management

Aug 28, 2019 by Rachel Borders, Front Office Manager

Thank you for taking the time to review our property. We apologize that it took longer to get you checked in , as we try our best to get everyone into their rooms in a prompt, efficient manner. We will be passing along your comments on your experience in the restaurant as well as we usually hear nothing but rave reviews on their food and service. We hope to see you again in the future and show you that this experience does not accurately represent our establishment. We wish you safe travels ahead and thank you again for your feedback.

5 out of 5
I like that I was able to check in earlier then 4:00pm, because my schedule was changed and I wouldn't have had time to change clothes otherwise.

Posted by , from Coeur d' Alene, Idaho on Jul 2, 2019

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Comment from Hotel Management

Jul 2, 2019 by Rachel Borders, Front Office Manager

Thank you so much for your feedback on your recent visit to our property Kathryn! We are ecstatic that you enjoyed your time with us and that we were able to check you in early. We hope to have you back again soon and wish you well on all of your future travels!

3 out of 5
Looks dated, dark, featureless lobby. Apparently short-staffed.—Employees curt with each other.

Posted by on Jun 15, 2019

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Comment from Hotel Management

Jun 17, 2019 by Heidi

Good day Veebee. Thank you for your feedback pertaining to our property in Lewiston, Idaho. We are saddened to hear your review of our newly renovated property being dated and dark. More so saddened to hear our employees being curt with each other. Culture is greatly valued to our managment team and we are disheartened to hear you experienced anything but positive conversation from our team. If you wish to contact me with further information, I would love to hear to help educate and counsel staff members. All feedback from our guests is valued and appreciative as this helps us develop and grow our team members. Kind regards, Heidi Copeland General Manager

5 out of 5

Posted by on Apr 17, 2019

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Comment from Hotel Management

Apr 19, 2019 by heidi Copeland

Hello Travelocity guest, We wish to thank you for taking the time to review and rate our property. We appreciate you choosing our property while traveling to the LC Valley. We hope to see you again in the future. Kind regards, Heidi Copeland

5 out of 5

Posted by on Nov 25, 2018

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Comment from Hotel Management

Nov 26, 2018 by Rachel Borders, Front Office Manager

Thank you very much for taking the time to give us feedback! We appreciate your comments very much and are happy to hear you enjoyed your stay. Thank you for your patronage, and we hope to see you again soon!

About the Hell Canyon Grand Hotel, Ascend Hotel Collection

Location 621 21st St, Lewiston, ID 83501

Property Features

Hell Canyon Grand Hotel, Ascend Hotel Collection offers its guests an indoor pool, an outdoor pool, a health club, and a sauna. There are 3 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily. A computer station is on site and WiFi is available in public spaces for a fee. You'll find a business center on site. A terrace, tour/ticket assistance, and an arcade/game room are also featured at the business-friendly Hell Canyon Grand Hotel, Ascend Hotel Collection. A roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle are free. Free self parking is available. Smoking is allowed in designated areas at this 3-star Lewiston hotel.

  • 179 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 2 bars or lounges
  • Breakfast available (free)
  • Dining venue
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: WiFi (surcharge)

Parking

Free long-term parking , Free self parking

Transport

  • Property shuttles: Free airport shuttle and cruise terminal shuttle
  • Parking: Free self parking and extended parking

Room Amenities

Hell Canyon Grand Hotel, Ascend Hotel Collection offers 179 accommodations with safes and coffee/tea makers. Televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free breakfast daily.

Meriwethers Restaurant - This restaurant serves breakfast, lunch, and dinner.

M.J. Barleyhoppers - This sports bar serves dinner only.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Racquetball/squash on site
  • Rafting nearby
  • Golfing nearby
  • Boat tours nearby
  • Fitness classes on site
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Yoga classes/instruction on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The Room, 2 Queen Beds and Room, 1 King Bed are located in the adjacent Seaport Building.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cribs (infant beds) are available for USD 10.0 per stay.

Pet Policy

  • Pets: USD 15 per accommodation, per stay
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Noise-free rooms not guaranteed
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 4
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per accommodation, per stay
  • Late check-out fee: USD 50.00 (subject to availability)
  • Crib (infant bed) fee: USD 10.0 per stay
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lewiston Red Lion Hotel
  • Red Lion Hotel Lewiston
  • Red Lion Lewiston
  • Lewiston Red Lion
  • Red Lion Hotel Lewiston
  • Red Lion Hotel Lewiston Gateway to Hells Canyon
  • Hell Canyon Grand Hotel, Ascend Hotel Collection Hotel
  • Hell Canyon Grand Hotel, Ascend Hotel Collection Lewiston
  • Hell Canyon Grand Hotel, Ascend Hotel Collection Hotel Lewiston

You should know

  • Hell Canyon Grand Hotel, Ascend Hotel Collection offers transfers from the airport. Please contact the property at the number on the booking confirmation on arrival with your arrival details.
  • The seasonal pool will open in May and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.