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Hotel Description

Family-friendly 5-star hotel with 2 restaurants

Heart of Lens

Stay at this Lens hotel and you'll be within half a mile (1 km) of Golf Club Crans-sur-Sierre and 2 miles (3 km) of Montana - Cry d'Er Gondola. Miniature Train Museum and Fondation Opale are also within 3 miles (5 km).

Luxury amenities

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this luxury hotel. Families will appreciate the onsite laundry facilities and in-room childcare. Enjoy the indoor pool and perks like free self parking and a free area shuttle.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 15 guestrooms also offer free WiFi and balconies. Flat-screen TVs, minibars, and room service are also available.

Standard Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$479* Per night/room Dec 12 - Dec 13

Suite des Ours

Bed Count 2 Full Beds Maximum Occupancy 7 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Open Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Loft Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Chalet Suite

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Hostellerie du Pas de L'Ours Relais et Chateaux ratings based on 3 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 2.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Hostellerie du Pas de L'Ours Relais et Chateaux

2 out of 5

Horrible experience

I had booked 3 nights in the Alexander w/ 2 queen beds. My travel agency confirmation even showed 2 queens. Checked in at 1:30 AM w/ my mom & sister, only to find out they had us in a room w/ 1 queen bed (felt more like a double) and they had no rooms w/ 2 beds of any size for the remainder of the weekend! I had already paid for the hotel! So when it came time to tell the hotel they screwed up and I wanted my money back to book a different hotel for the remainder of the weekend, they kept stalling, saying that only the hotel manager could do that, and they expected him in at any moment, and he'd call me...for 3 days my phone never rang, and this is after digging further into my pocket to book another hotel on my own. \n \nOn top of that, if you want a cool SF location this one isn't bad, but don't plan on sleeping, as you're not really in Union Square, you're bordering on the Tenderloin district, and there's nothing but parties going on outside your window. Parking is attrocious, but the Alexander has valet parking available for $19/night! Holy cow! \n \nFor the price, the room wasn't any different than you'd find in Red Roof or Motel 6. Keep your money, or the Alexander certainly will!

Posted by on Oct 29, 2007

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1 out of 5

Cheap rooms with a hidden price

This hotel was right next to my conference hotel, but considerably cheaper. The lobby looks okay and the staff was nice, but the hotel is considerably run down: barely attached handrails, stained carpet, threadbare sheets, and sad rooms. I could have overlooked these flaws for the price, but not after I found bed bugs in my room and luggage!

Posted by on Dec 9, 2006

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3 out of 5

it's alright

This is a really old hotel. It was so stuffy and it has the smell of the old places. This hotel seriously need to air out. The floor of the room look dirty. The ceiling in the bathing room was leaking, which remind me of the movie "" Dark water"", really creepy. But the hotel stuffs were all really friendly, great location and this hotel fit into my budget. I didn't expect much for the price I paid. So, if you are looking for a hotel of low price, great location and friendly stuff, this hotel is for you.

Posted by on Nov 26, 2006

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About the Hostellerie du Pas de L'Ours Relais et Chateaux

Location 41, Rue du pas de l'Ours, Lens, VS 3963

Property Features

Hostellerie du Pas de L'Ours Relais et Chateaux offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. A business center and a meeting room are available. A health club, a spa tub, and a sauna are also featured at the luxury Hostellerie du Pas de L'Ours Relais et Chateaux. Self parking is free. This 5-star Lens hotel is smoke free.

  • 15 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Bar by the pool
  • Bar or lounge
  • Childcare (surcharge)
  • Ski equipment storage
  • Ski equipment rentals
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Geneva (GVA-Cointrin Intl.) (184.7 km / 114.8 mi)
  • Train station: Randogne Montana Station (2.6 km / 1.6 mi)
  • Property shuttles: Free area shuttle; airport shuttle
  • Parking: Free self parking

Room Amenities

Hostellerie du Pas de L'Ours Relais et Chateaux offers 15 accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. This Lens hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Private balcony
  • Jetted tub
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Luxury bedding
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:30 AM to 10 AM.

L Ours - Overlooking the pool and garden, this fine-dining restaurant specializes in French cuisine. 1-star Michelin rating.

Bistrot Des Ours - This bistro specializes in Mediterranean cuisine and serves lunch, dinner, and light fare. Open select days.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Parasailing nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Sledding nearby
  • Ice skating nearby
  • Bicycle rentals nearby
  • Snow tubing nearby
  • Ski lessons available nearby
  • Hiking/biking trails nearby
  • Ski equipment rentals on site
  • Golf lessons available nearby
  • Snow sports gear
  • Scooter/moped rentals nearby

Spa Services

L Alpage has 5 treatment rooms including rooms for couples. Services include facials and body treatments. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 5
  • Couples treatment rooms
  • Body treatments
  • Facial treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 11 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CHF 150.0 per day.
  • Free cribs (infant beds)!

Pets

  • Pets: CHF 35 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 18 years old.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old.

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.50 per person, per night for adults; CHF 1.25 per night for guests up to 11 years old.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: CHF 35 for adults and CHF 20 for children (approximately)
  • Pet fee: CHF 35 per pet, per night
  • Rollaway bed fee: CHF 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hostellerie Pas L'Ours Relais Chateaux Hotel
  • Hostellerie Pas L'Ours Relais Chateaux Hotel Lens
  • Hostellerie Pas L'Ours Relais Chateaux Lens
  • Hostellerie Pas L'Ours Relais Chateaux Hotel Lens
  • Hostellerie Pas L'Ours Relais Chateaux Lens
  • Hotel Hostellerie du Pas de L'Ours Relais et Chateaux Lens
  • Lens Hostellerie du Pas de L'Ours Relais et Chateaux Hotel
  • Hostellerie du Pas de L'Ours Relais et Chateaux Lens
  • Hotel Hostellerie du Pas de L'Ours Relais et Chateaux
  • Hostellerie Pas L'Ours Relais Chateaux Hotel
  • Hostellerie Pas L'Ours Relais Chateaux
  • Hostellerie du Pas de L'Ours Relais et Chateaux Lens
  • Hostellerie du Pas de L'Ours Relais et Chateaux Hotel
  • Hostellerie du Pas de L'Ours Relais et Chateaux Hotel Lens

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.