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4.1 out of 5

"Worst hotel beds I’ve ever slept in. Very hard. " More

By a verified traveler on Thu 31 Mar 2022

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Hotel Description

Hotel near Lake Flower in Saranac Lake

On lake

Stay at this Saranac Lake hotel and you'll be within half a mile (1 km) of Lake Flower and 2 miles (3 km) of Saranac Laboratory Museum. Also within 9 miles (15 km) are Lake Placid Center for the Arts and Olympic Center.

Renovated in 2016

A restaurant and an indoor pool are featured at this hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$215* Per night/room Sep 5 - Sep 6

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (2nd Floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor (Pet Friendly)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (2nd Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Saranac Lake ratings based on 26 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Saranac Lake

Everyone (6) Couples (4) Family (2)
3 out of 5
Worst hotel beds I’ve ever slept in. Very hard.

Posted by on Mar 31, 2022

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Comment from Hotel Management

Apr 4, 2022 by Michelle Hill, GM

We are very sorry your stay did not live up to your expectations and will work hard to correct the issue. Thank you.

5 out of 5
It was very clean. The staff was friendly. The one downfall was that there was no literature in the room with information about the surrounding area. Ie. Dining,

Posted by on Mar 28, 2021

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Comment from Hotel Management

Mar 28, 2021 by JP

Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, General Manager Best Western Saranac Lake

4 out of 5
Good location The fabric on the arm rest on the couch was soiled/dirty

Posted by on Oct 3, 2019

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Comment from Hotel Management

Oct 12, 2019 by Heather L

Thank you for taking the time to do a review of our hotel. I am so sorry to see that your stay had a blemish on it! It is always the goal here to ensure that all of our guests are as happy and comfortable as possible during their time with us. We love sharing this area with everyone who comes to visit, and I sincerely hope that we get the chance to see you again here in the future! With Best Regards, Heather L Public Relations Liaison Best Western Saranac Lake

4 out of 5
Location was good, staff was pleasant and helpful. Facility layout is awkward, no breakfast accommodation on site. Would stay there again.

Posted by on Sep 7, 2019

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Comment from Hotel Management

Sep 9, 2019 by Kevin Murnane - GM

Thank you so much for staying with us here at the Best Western Saranac Lake good sir or madam. We appreciate you as a valued guest of ours and I want to also thank you for taking the time to review our property on Travelocity. I am pleased to see that you enjoyed your stay with us here for the most part and that you would come back and see us again. Please know that we are here for you and that we would love to have the opportunity to serve you again in the near future. The fall colors are absolutely breath-taking here in the Adirondacks. Thank you again good sir or madam. We appreciate you. Sincerely, Kevin Murnane General Manager Best Western Saranac Lake

5 out of 5
Easy access to restaurant next door. Best Western was clean and neat. Grounds kept up nicely.

Posted by on Aug 29, 2019

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Comment from Hotel Management

Aug 30, 2019 by Kevin Murnane - GM

Thank you so much for staying with us here at the Best Western Saranac Lake good sir or madam. We cannot thank you enough for this lovely 5/5 star review that you left for us on Travelocity. I am absolutely delighted to see that you did enjoy your stay here with us and that you noticed the efforts of our wonderful housekeeping and maintenance teams here at the Best Western Saranac Lake. I will pass your positive feedback along to them and I am sure that they will be very appreciative. Thank you again kind sir or madam and we sure do hope that we have the opportunity to serve you again in the future. Know that we are here for you. Until next time. Sincerely, Kevin Murnane General Manager Best Western Saranac Lake

4 out of 5
Many repairs seemed to be going on when we checked in. No breakfast. Room was clean, with a nice television.

Posted by on Aug 25, 2019

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Comment from Hotel Management

Aug 27, 2019 by Kevin Murnane - GM

Thank you so much for staying with us good sir or madam here at the Best Western Saranac Lake. We appreciate you, not only for your patronage, but also for taking the time to share your feedback with us. I am so glad that you noticed our attention to cleanliness and that we work hard as a team to implement necessary routine maintenance around the property. Although we do not have the continental here, we do have an awesome restaurant, McKenzie's Grille, enjoyed by hotel guests and locals alike. We do offer all of our valued guests a discount here as well. Please know that we are here for you and would love the opportunity to serve you again in the future. Thank you again good sir or madam. Sincerely, Kevin Murnane General Manager Best Western Saranac Lake

3 out of 5
The property is a bit dated and the room had a musty smell at first. However, the room was clean and comfortable.

Posted by , from Lexington on Jul 22, 2019

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Comment from Hotel Management

Jul 22, 2019 by Kevin Murnane - GM

We sure do appreciate you choosing to stay with us here at the Best Western Saranac Lake. Thank you for taking the time to review our property on Travelocity as well. Although I wish that we were able to make a better impact on you during your stay, I do understand your comments that some of our fixtures are more dated than some hotels and this is something that we are working to improve collectively as a property. Thank you for recognizing our cleanliness as this is definitely something we work hard to achieve across the board for all of our valued guests. Please give us the opportunity to serve you again in the future and allow us to hopefully improve your opinion of us by showing you how our service can shine above and beyond. Thank you again, BG, and we hope to see you again in the future. Sincerely, Kevin Murnane General Manager

5 out of 5
Loved sitting on the deck overlooking the pond in the evening. Breakfast with a similar view from their restaurant was relaxing. All staff very friendly

Posted by on Jul 18, 2019

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Comment from Hotel Management

Jul 18, 2019 by Kevin Murnane - General Manager

Thank you so much for staying with us good sir or madam. We are absolutely delighted to see that you enjoyed your stay enough to give us such a high score on Travelocity. I too, love sitting on the pool deck on a beautiful summer day and having a moment to relax in our serene setting. I am thrilled that you had friendly interactions with all of our staff members. We value and appreciate you here at the Best Western Saranac Lake and we sure do hope that we have the opportunity to serve you again in the near future. Sincerely, Kevin Murnane General Manager Best Western Saranac Lake

4 out of 5

Posted by on Jul 3, 2019

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Comment from Hotel Management

Jul 9, 2019 by Kevin Murnane - GM

Thank you so much for staying with us and for taking the time to review our property on Travelocity. We appreciate you as a valued guest of ours and we hope we have the opportunity to serve you again in the future. Know that we are always here for you. Thank you again good sir or madam. Until next time. Sincerely, Kevin Murnane General Manager Best Western Saranac Lake

4 out of 5

Super clean & great price

Really clean room!! Great for our family adventure. We would definitely stay here again. Highly recommended this hotel

Posted by , from buffalo, NY on Dec 15, 2015

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Property Features

There's a restaurant on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. Event space at this hotel measures 988 square feet (92 square meters) and includes conference space. An indoor pool, a terrace, and barbecue grills are also featured at the business-friendly Best Western Saranac Lake. Self parking is free. A complete renovation of Best Western Saranac Lake was completed in October 2016. This Saranac Lake hotel is smoke free.

  • 1 building
  • 69 guestrooms or units
  • 2 levels
  • 988 sq ft of conference space
  • 92 sq m of conference space
  • Built in 1992
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge) , High-speed internet access

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

Best Western Saranac Lake offers 69 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, designer toiletries, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. 32-inch flat-screen televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower
  • Hydromassage showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 6:00 AM to 9:00 AM.

McKenzies Grille - This restaurant specializes in American cuisine and serves breakfast and lunch.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Sledding nearby
  • Ice skating nearby
  • Bicycle rentals nearby
  • Snow tubing nearby
  • Hiking/biking trails nearby
  • Snow sports gear

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.00 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 15 per accommodation, per night
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.01 per stay (rates may vary)
  • Pet fee: USD 15 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 15.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Mountain
  • Best Western Mountain Inn
  • Best Western Mountain Lake
  • Best Western Mountain Lake Inn
  • Best Western Mountain Lake Inn Saranac Lake
  • Best Western Saranac Lake
  • Saranac Lake Best Western
  • Best Western Mountain Lake Saranac Lake
  • Best Western Mountain Lake Hotel Saranac Lake
  • Best Western Saranac Lake Hotel
  • Best Western Mountain Lake Hotel Saranac
  • Best Western Saranac Saranac
  • Best Western Saranac Lake Hotel
  • Best Western Saranac Lake Saranac Lake
  • Best Western Saranac Lake Hotel Saranac Lake

You should know

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.