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"We only stayed one night before flying out having come from a beautiful villa on the other side of the island. We chose The Novotel because it was clo ... " More

By a verified traveler on Tue 15 Sep 2015

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Hotel Description

4-star beachfront hotel near Kuta Beach

Beachfront retreat

Within a 15-minute walk of the hotel, you'll find Serenting and Torok Bare Beach and Seger Beach. Kuta Beach and Pantai Seger are also within 2 miles (3 km).

Private beach, dining

This eco-friendly hotel features a private beach, 3 outdoor pools, and a restaurant. Enjoy beachfront dining and relax with free beach cabanas and sun loungers. There's fun for all ages with a free kid's club and a children's pool, and free supervised childcare is an added bonus.

Superior Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
$53* Per night/room Jun 29 - Jun 30

Deluxe Apartment, 2 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Deluxe Villa, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Villa, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Villa, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Novotel Lombok Resort and Villas ratings based on 2 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 2.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 1.0 out of 5.0

Guest reviews for Novotel Lombok Resort and Villas

Family (1)
3 out of 5

Better places to stay in Lombok

Pros: The rooms were great for kids as they were connected by a private foyer which meant we could lock the main door and keep the two room doors open.
Cons: Information on the hotel in the room would be great. New towels and robes would be good too.
Location: I didn't like this part of Lombok. It was close to the airport so that was handy but otherwise I'd stay on the other side of the island.
We only stayed one night before flying out having come from a beautiful villa on the other side of the island. We chose The Novotel because it was close to the airport. Overall it was just ok. I didn't like this part of Lombok (it was dirty, dry and barren and there was rubbish everywhere.) The hotel itself was pretty run down and the food etc was expensive for what it was. It wasn't terrible and maybe we were spoiled at the other location. But we won't be back. There was no information in the room about where we could eat so we were left to wander around with hungry kids trying to find a restaurant. They also overcharged us for the room and I'm still waiting for it to be reversed. Lombok is a beautiful place to visit but there are definitely better places to stay.

Posted by , from Australia on Sep 15, 2015

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Comment from Hotel Management

Sep 28, 2015 by Charles Choi

Dear Andrea, Warmest greetings from Novotel Lombok Resort & Villas! I do really appreciate your comment as you providing us with constructive feedback and pointing out the areas for our improvement. Sincerely Charles Choi, General Manager

4 out of 5

Eager to come back!

This was our faboulouse vacation. Never been think it will be the best for our holidays at the middle of virgin island. Quite different with Bali. Lombok.... expecialy Novotel Lombok is the right place for your totally holidays. I've been doing many travelling a lot in Indonesia. But at this journey, I found a real vacation athmosphere.\n\nNice service and staff. Easy and quick check in. I love the room design. So fantastic. And the food.... nice. We did a romantic dinner at the last stay. Unforgetable memories.\n\nI wish, we can back to holiday at Novotel Lombok. Thank you for all service we had on September. Thank you also for the reception team who arrange our honey moon surprise.\n\nThank you.

Posted by on Oct 24, 2007

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About the Novotel Lombok Resort and Villas

Location Pantai Putri Nyale, Kuta, Lombok 83001

Property Features

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. Bring your whole family to Novotel Lombok Resort and Villas for summer fun including 3 outdoor swimming pools, a complimentary children's club, and a children's pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. This eco-friendly hotel also offers a fitness center, a garden, and a terrace. Self parking is free. This 4-star Kuta hotel is smoke free.

  • 1 building
  • 102 guestrooms or units
  • 3 levels
  • 60 sq m of conference space
  • Built in 1997
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Library
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • No smoking on site
  • Lockers available
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 3
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Novotel Lombok Resort and Villas offers 102 accommodations with minibars and safes. LCD televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and bidets. This Kuta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Spice Market - This beachfront restaurant specializes in regional cuisine and serves breakfast, lunch, and dinner.

Vue Restaurant - This restaurant specializes in seafood and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

A private beach and complimentary bicycles are featured at the hotel. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Fishing on site
  • Surfing/bodyboarding on site
  • Boat on site
  • Boat and paddles on site
  • Horse riding/rental on site
  • Canoe on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Parasailing on site
  • Playground on site
  • Beach yoga on site
  • Rowing or canoeing on site
  • Boat tours on site
  • Scooter/moped rentals on site
  • Pedal boat on site
  • Scuba diving on site
  • Personal motorized watercraft on site
  • Water sports equipment

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are 4 treatment rooms including rooms for couples. Services include hot stone massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Hot stone massage
  • Number of treatment rooms 4
  • Couples treatment rooms
  • Reflexology
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • No elevator (single level property)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Novotel Lombok Resort and Villas offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 455000.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Novotel Lombok Resort and Villas

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: IDR 1169210.42
  • New Year's Eve (31 December) Gala Dinner per child: IDR 700000 (from 5 to 15 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between IDR 151250 and IDR 151250 for adults, IDR 0 and IDR 151250 for children (approximately)
  • Airport shuttle fee: IDR 175000 per vehicle (one way)
  • Rollaway bed fee: IDR 455000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lombok Novotel
  • Novotel Lombok
  • Novotel Lombok Hotel
  • Novotel Lombok Hotel Kuta
  • Novotel Lombok Kuta
  • Novotel Lombok Hotel Lombok
  • Novotel Lombok Resort Villas Kuta
  • Novotel Lombok Resort Villas
  • Novotel Lombok Villas Kuta
  • Novotel Lombok Villas
  • Novotel Lombok And Villas Kuta
  • Novotel Lombok Resort and Villas Kuta
  • Novotel Lombok Resort and Villas Hotel
  • Novotel Lombok Resort and Villas Hotel Kuta

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

  • UNESCO sustainable tourism pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.